Kuchenhaus Kitchens Reviews

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Latest Reviews

★☆☆☆☆

“Cooker incorrectly and dangerously installed, with...”

Written on: 16/07/2017 by elflove1 (1 review written)

Cooker incorrectly and dangerously installed, with exposed wiring; worktop incorrectly cut and fitted; dishwasher incorrectly fitted; cooker hood never worked because the hob was not installed beneath it. Paid extra for bespoke doors that didn't fit. Despite the Kutchenhaus promise of a team of expert installers, only one fitter turned up - and only when he felt like it. When we complained, installation manager was rude and aggressive, and actually threatened to "come round and sort out" my… Read Full Review

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★☆☆☆☆

“Appalling service .THEY COULDN'T CARE LESS. ”

Written on: 08/05/2017 by Tammydog (1 review written)

Still waiting for kitchen to be finished . Started March 2007! Many parts missing or in correctly measured. No one interested in dealing with the problems until we spoke to manager at Trafford Centre. Even then our communications largely ignored, This company has no interest in customer service. They want your money straight away and then don't care. We have been hugely inconvenienced by their inefficiency and incompetence. Have nothing to do with this company… Read Full Review

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Elflove1's Response to Tammydog's Review

Written on: 16/07/2017

Same here. The installation manager was rude and aggressive, and when we threatened to go to trade descriptions and the ombudsman, his reply was, "Toothless tigers!" And he was right. We got no help there, either. Neither did we get any help from Hitachi Capital, who were meant to be safeguarding our purchase. As punishment for complaining, Kutchenhaus NEVER finished our kitchen, despite being paid in full. We had to bring in an outside contractor to complete it. He said that he had never seen a kitchen so badly planned and fitted. This, too, was in 2007. Quite apart from anything else, the furniture itself has not stood up to wear and tear. Avoid this company at all costs!

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★☆☆☆☆

“Appalling!”

Written on: 17/02/2017 by ElsieSanchez183 (1 review written)

We ordered our kitchen in September on the basis it would be completed by Christmas. Very helpful to start with but as soon as they had our cash that's when it started to fall apart! The kid they employed to design the kitchen ordered the wrong parts and this pushed the whole fitting back by weeks! The mistakes were only spotted when we went in to check and he didn't even remember us! Kitchen was being fitted Christmas week and we were only given notice a week or two prior; mad rush to then… Read Full Review

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★★★★★

“Best kitchen on the market. In our opinion.”

Written on: 03/06/2015

Had numerous kitchens fitted over the years, in various properties. Just had one fitted by Kuchenhaus Kitchens, superb quality and detail by their fitters, and the work surfaces are extremely hard to damage, and look superb The equipment fitted is top draw and the planning service was a great help and gave us great help in choosing our design. We had a small issue with one door which was resolved to our satisfaction, we would recommend this company to our family and friends… Read Full Review

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★★★★★

“GREAT DESIGN, NO PRESSURE SELL, GREAT CHOICE, ALL CAME...”

Written on: 13/02/2015 by AnnabellaMcGee (1 review written)

GREAT DESIGN, NO PRESSURE SELL, GREAT CHOICE, ALL CAME AND EASY TO INSTALL, ONLY ONE SMALL ISSUE WAS THE TIME TO ARRIVE - 6 WEEKS OVER ALL VERY PLEASED WITH THE PRICE AND THE QUALITY IS SPOT ON!… Read Full Review

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★☆☆☆☆

“NOT AN EXPERIENCE I WOULD LIKE AGAIN”

Written on: 04/11/2014

1st chapter of the bad experience of purchasing a kitchen from the York branch. 1. They lure you into the fancy showroom and promise you this and that. 2. They then design a kitchen - which costs an arm and a leg; which then suddenly drops to the budget you have had in mind. WOW! You say. 3. They have hooked you. They proceed to say a manufacturing slot has been reserved and ask for a deposit for the surveyor [fitter] to measure. Be aware that at this stage you are not told that… Read Full Review

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★★★★☆

“Soon to be finished”

Written on: 13/11/2013 by Wexstwood (1 review written)

My new shiny red kitchen looks fabulous, the design has come together exactly as we imagined & the quality really shows. Pantry cupboard works extremely well installed by professionals, a big thanks to the team. Just a few minor details to be finished but it certainly is a show off kitchen. Thanks Hull branch… Read Full Review

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★★★★☆

“Design and Install of new Kitchen”

Written on: 23/06/2013 by adtaylo (1 review written)

After being let down from previous builder/installer of kitchen (blessing in disguise we have come to learn), we approached kutchenhuas to install, and it was the best decision we made. We are still in the middle of install - ***update of review when finished**** but for now the customer service and attention from the team is fantastic compared to other companies we had been dealing with. We have been dealing with staff from the Sutton Coalfield store. Great service - we popped in after we… Read Full Review

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★★★★☆

“Quality kitchen, well installed !”

Written on: 28/05/2013 by Wellington518 (1 review written)

When my husband and I first walked past the Kuchenhaus store we loved the look of the kitchens on display, but never thought we could afford one. We first went into the store to get some ideas for what we could do to our existing kitchen, and were pleasantly surprised at the great deals available. We sat down with one of the designers and came up with a perfect solution for our limited space, which gave us everything we needed. The design experience was a pleasure, and we were able to get to… Read Full Review

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★★★★★

“A new kitchen!”

Written on: 14/12/2012 by PGAMBLE (1 review written)

I recently had a kitchen desiigned by the team at Hull Kutchenhaus. I am delighted with the product, and the attention to detail. I was impressed with the service and help given me by the Manager, Vicky. I now have a kitchen I enjoy!!… Read Full Review

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★★★★★

“Practicality with Awesome Style”

Written on: 12/08/2012 by SparklyWorktop (1 review written)

Choosing a kitchen that is right for you can be one of the most difficult times. Going to Kuchenhaus Glasgow was one of the best things we did. On our first visit we were welcomed and given time to browse. We were introduced to Caroline who would advise us and take us through the steps of planning our dream kitchen at no time did we feel pressured and decided that Kuchenhaus Glasgow were the team for us. From planning to installation we received superb service and advice. The quality,design and… Read Full Review

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★☆☆☆☆

“Great Kitchen Units, Dreadful Customer Service”

Written on: 01/05/2012 by silverpike (1 review written)

We had our kitchen fitted February 2010 and it's still not finished. We had problems with low level corner joints were two diffierent coloured units joined at a corner. We've had 4 replcement panels sent yet no-one has come to fit them. The plinths were fitted with double sided sellotape. The soft closers were fitted badly, retrospectively. The fitter never came back to finish off. It is impossible to get hold of anyone at Kuchenhaus, their web site does not have any contact info, except if… Read Full Review

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Fifegirl's Response to silverpike's Review

Written on: 18/05/2012

Showroom very impressive, beautiful kitchens but designer aloof and rude when we said our budget was ten thousand pounds. Our kitchen is small so we expected to buy a kitchen for that price. Looking at these reviews think we had a lucky escape! Thank you.

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★★★★★

“Very happy customer.”

Written on: 19/03/2012

We are absolutely delighted with our fabulous new kitchen. We have a small awkwardly shaped kitchen, which we needed to make the best use of all available space. We thought Kuchenhaus Kitchens would be way out of our price range, but, although slightly more expensive than we initially wanted to spend, the quality is way above the other companies we looked at, and we are so glad we spent that little bit more. There are also the little finishing touches you do not get with other companies that… Read Full Review

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★★☆☆☆

“What a let down”

Written on: 08/02/2012 by rbeighton (1 review written)

Expected a high standard of both product, fitting and customer care. the company has failed on 2 out of the three points- the first one been as expected from german manufacturing the only one that has lived up to expectations. We have now waited 11 days for someone to contact us about a socket off the wall- as yet not one has made contact. The fitter was doing it his way and no other - sorry customer opinion does count and the finishing is not as good as he has led us to believe. Shame… Read Full Review

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★★★★☆

“The only company who made an effort”

Written on: 19/01/2012 by ColinReed (2 reviews written)

After many months of looking at other companies and slow response to requests for ideas and options we found Kutchenhaus. In three visits to the store in Manchester we had the plan for the kitchen we wanted, the salesman was enthusiastic and used design software which provided choices and changes as you waited. The time between costing and site survey was also not long. Once the design was finalised and the kitchen ordered it arrived on schedule (although there was an 8 week manufacturing wait)… Read Full Review

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★★☆☆☆

“I expected more from a German Kitchen Manufacturer”

Written on: 18/01/2012 by StarNaylor (1 review written)

The planning of the new kitchen from Kutchenhaus was exciting and filled me with confidence. two or three trips to Manchester resulted in a dream kitchen being designed and ordered. The Kutchenhaus fitters whilst proficient were arrogant and miserable, the area surveyor / manager was worse and didn't care one jot about the fact that doors were not aligned, bins didn't fit, extractor was not fitted. After complaining about leaks, freezer not working I'm still very disappointed that no one has… Read Full Review

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★★★★★

“Quality you expect from German engineering”

Written on: 10/10/2011

We bought our kitchen from the Chester branch and our kitchen has now been installed for 12 months and we are really really pleased with our kitchen. In honesty, I never expected to buy a kitchen when I first went to the store. I thought it would be too expensive and I would be able to find the same for less elsewhere. However, I was blown away by the fantastic quality and some of the items are unique to Kitchenhaus. We have a fairly small kitchen area and investing in something that would… Read Full Review

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★☆☆☆☆

“DONT TOUCH WITH A BARGE POLE”

Written on: 13/08/2011

I bought a kitchen from these and I have had nothing but trouble with it, sockets hanging out of walls that are live and I have young children in the house, part missing or damaged when they were delivered. Waiting weeks and weeks and weeks for delivery of items. Fitters who are simply not interested and only work half days and leave you with out even a basic kitchen facilities without a care in the world This company left me in lurch, they left me with a badly leaking radiator that has… Read Full Review

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Guest's Comment

Written on: 15/08/2011

You have my sympathy - Kutchenhaus is a truly awful company. It is now 8 weeks since the delivery of the kitchen was due to take place - I wrote a review on here but it has been taken off - funny that - yet a revieew giving them 5 stars keeps appearing - someone is fiddling this site!

For what its worth, I am still waiting to have some parts being delivered and the customer service stinks - just like KutchenStink!

If you haven't yet ordered a kitchen - save yourself a LOT of stress and avoid this company.

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★☆☆☆☆

“The service you will receive at the point of order...”

Written on: 17/01/2011

The service you will receive at the point of order will be fine. The real problems will begin at the point of installation. In our case, the surveyor's measurements were inaccurate which sets off in motion a whole multitude of problems when the kitchen actually arrives. The installations manager is extremely unhelpful and will NEVER return phone calls. We have been without a kitchen for 6 weeks with no end in sight. You pay for an installation service which is poor; you are told one thing at… Read Full Review

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★★★★★

“Both my wife and I are thrilled with our new kitchen....”

Written on: 08/01/2011 by Tony Baker (1 review written)

Both my wife and I are thrilled with our new kitchen. Excellent quality all round. The staff at the Sutton coldfield branch were great. Jay is a first class designer and helped us achieve a dream kitchen. Any problems we had with installation were dealt with swiftly and professionally. We would recommend this company and their product to anyone. I am a plumber and I fitted it myself. There is no doubt in my mind that the quality is first class.
Tony Baker, Petersfield… Read Full Review

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