Have found ROL very helpful. We cruise about 7 times a year mostly booked with ROL but sometimes with other companies. Never had any complaint with ROL service everything arrives on time. The only thing I would complain about is the final payment. We have a cruise booked for 11 December 2019 and ROL want the final payment on the 8 August. I find this really unacceptable as the person who we have booked with does not want the final payment until 6 November, so ROL have our money for all this time why?

I booked a cruise with ROL which I later had to cancel due to an unexpected medical condition. They were always prompt in the booking process and replied quickly to an small query I had. After cancellation they were very quick to refund all monies less deposit ( which I expected|) Cannot fault them

We have used ROL lTD twice. The booking process is generally fine. This time however we had to raise several complaints after a Seabourn cruise. We asked for comments from ROL but they just forwarded our complaint to Seabourn. The reply from them accepted that standards we quoted were unacceptable and apologised for them. They offered future cruise credit by way of compensation at £500 each. That is not of any use to us and we again sought cash which Seabourn has again refused to provide. As our agent we would have expected ROL to act on our behalf but they have not.One assumes they are trying to protect their relationship with Seabourn rather than their paying clients.

Once we had booked we found that we had to do everything ourselves even printing off our own luggage labels! After our cruise we were taken to the airport 12 hours before departure. We thought we had booked a 14 day cruise and it turned out to be two 7 day cruises so entertainment, etc. all repeated second week. After cruise I contacted them about problems but totally not interested and said it was the cruise liners fault.

We were victims of the collapse of all leisure travel who controlled Swan Hellenic and lost a cruise to the Cape Verde Islands in Jan 2017. This was booked and paid for via Reader offers. The company was unable to provide any alternative cruise/holiday to cover the same period. They promised a dedicated help line for those who had lost their holidays, but all it turned out to be was agents who wanted to book you on to another holiday at another time starting from scratch - no discounts and no transfers. They did not have any idea how the ATOL forms should be filled in, and could not answer questions. To cap it all, a few days after the cruise should have returned, we received a letter telling us how much we had enjoyed the cruise and would we want to fill in a customer satisfaction form. Clearly their customer service is disconnected. By the way, they are charging 2.5% commission for using a credit card.

We HAVE BOOKED A CRUISE TO aUS/NEWzealand and I really believe that i could have booked everything myself. There is no after sales service, you have to book your own excursions, your own seats etc on aircraft. Having paid over 8000.00pounds over 2 months ago our airline has not received the payment and therefore we cannot book our seats. This means the best seats will have been allocated by the time we can choose. Surely this is something we are paying Readers Offers to do. As we still have not travelled it will be interesting to see what happens with other details. I wish that I had gone to a local travel agent who would have done all the leg work for you and saved all this frustration before the trip.

We booked a trip to South Africa advertised in The Daily Telegraph by Reader Offers Ltd. (“ROL”).BA bounced us off the return flight from Jo’burg to London. ROL, as the booking agent, failed in their duty of care to help us gain compensation. The BA customer complaints department deny responsibility claiming they had booked us on a KLM flight. This was untrue.BA admitted failure by their staff to inform us of changes to our flights to avoid compensation under EU rules. Should the Daily Telegraph be endorsing such an advertiser? Do they carry ROL adverts purely for commercial gain without regard to the service subsequently provided to their readers?

I booked a 14 night expensive Cruise on Celebrity Eclipse for June 2016 through Reader Offers Ltd for a special occasion, my wife will be almost 60 and our 10 th wedding anniversary. Some 5 or 6 weeks later the company is offering reduced prices for the same trip. I rang to complain to see if they would do anything about it. They told me that's what happens in the cruise market. They rang me back saying they had Celebrity Cruises on the line and they would offer me an upgrade of my Aqua class cabin from A2 to A1. This was a live situation and I had to decide right now. My cabin that I had already been allocated 1550 has a view that is totally unobstructed. The cabin they offered 1579 where the deck dips in, means that the balcony will be partly in shade. What a smack in the mouth. The cost of the cruise is nearly £5000. I gather from this that neither Reader Offers or Celebrity Cruises do not care about their customers. I will not be booking with either of them in the future.mi am so disappointed that I am thinking of cancelling and losing my deposit. My advice to you is don't book with either of these companies and leave booking your cruise until the last minute.

We went on a cruise on the MSC cruise line, MSC Magnifica. Never ever again, this travel agent defended the cruise line even though we had substandard service. I don't believe there slogan we treat you holiday like our own, forget that ! Terrible ! You have been warned. Book direct if you can !

I was led to believe I would get a better deal from Readers offers when in fact the so called free upgrade was to a cabn priced exactly the same with Fred Olsen had to start with - will not use this company again and they sold me 2000 cruise miles for £100 and this proved to turn out to be a loss on the overal price had I used fred Olsen - once bitten twice shy stay with booking with Fred Olsen from now on. Shopuld have been told the facts before booking it would have beeheaper

We booked the Braemar Solar Eclipse cruise for March 2015 in July 2013. My wife has Alzheimer's, at the time of booking this was not a serious problem. We went on a cruise to the Windward Islands earlier this year and had some difficulty with her getting lost on board. By October this year her condition had deteriorated and I thought is would be better for the other passengers and crew that we did not cause disruption. Having placed a £800 deposit, I had resigned myself to losing a greater part of this. Insurance companies will not recompense for an existing condition, even though we were fit to travel. After describing my reasons for cancellation I received a refund of £30.28! Protesting at this virtual insult, I received a phone call saying it's not our fault Fred Olsen's terms caused this, they omitted to say that £200 of the £800 was the Readers Offers cancellation fee, £569.72 to Fred Olsen. What a shower, shame on both of them. I have donated the £30.28 to The Alzheimer's Society!

This is the first and LAST time we would use this company. We booked a cruise 18 months in advance and were told their normal deposit would have been £2,500 but because it was so far in advance we could 'just' pay £1,000. They also intimated that this could well be the last available suite in this category but we have since noticed that they were still advertising it weeks later! Unfortunately, due to family circumstances we had to cancel this trip within 2 weeks of booking, but of course when we tried to get even a partial reimbursement of our deposit they flatly refused. Had we booked our cruise with any other company we would have lost a maximum deposit of £300 which would have been acceptable. They have made a profit on our booking of at least £700 and if you multiply that by all of the other deposits of a multitude of dissatisfied clients, ROL are doing very nicely. PLEASE BE WARNED!!

ROL WERE THE WORST COMPANY I HAVE EVER DEALT WITH.JUST WANT YOUR MONEY.

Booked a cruise months ago. Now 11 days before departure still chasing the company for tickets. Customer services line engaged. Obtained a reply to my email stating that they would contact me within 48 hours. It is nearing the end of the second business day & still no reply. Service is poor. Even now worried that tickets will not be available.

I booked an expensive holiday with Reader Offers. I asked if I needed a visa. They referred me to a company that wanted to charge me for advice. They sent me documents with incorrect information on them. I questioned the mistakes via e.mail. Three times. No replies. I eventually spoke to someone on the phone. She said 'Leave it with me, I will be in touch'. I have not heard anything. I am losing heart. I could cancel but i won't get any of my money back [which was required three months in advance] because the holiday is now too close. First and last time I will be tempted by spurious claims.