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Latest Reviews

“Great Company”

★★★★★

written by TerriGibbs on 19/02/2019

Have found ROL very helpful. We cruise about 7 times a year mostly booked with ROL but sometimes with other companies. Never had any complaint with ROL service everything arrives on time. The only thing I would complain about is the final payment. We have a cruise booked for 11 December 2019 and ROL want the final payment on the 8 August. I find this really unacceptable as the person who we have booked with does not want the final payment until 6 November, so ROL have our money for all this time why?

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Customercarecompliance's Response to TerriGibbs's Review

Written on: 27/02/2019

Thank you for your lovely feedback, it is always nice to hear from a regular customer.
Can we please ask you to contact ROL with your booking details to allow us the opportunity to look into this matter for you.
Kind regards
Your ROL Cruise Team

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“Good dealings”

★★★★☆

written by WendyJaneM on 09/07/2017

I booked a cruise with ROL which I later had to cancel due to an unexpected medical condition. They were always prompt in the booking process and replied quickly to an small query I had. After cancellation they were very quick to refund all monies less deposit ( which I expected|) Cannot fault them

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“No Interest After an Unsatisfactory Cruise”

★★★☆☆

written by on 20/06/2017

We have used ROL lTD twice. The booking process is generally fine. This time however we had to raise several complaints after a Seabourn cruise. We asked for comments from ROL but they just forwarded our complaint to Seabourn. The reply from them accepted that standards we quoted were unacceptable and apologised for them. They offered future cruise credit by way of compensation at £500 each. That is not of any use to us and we again sought cash which Seabourn has again refused to provide. As our agent we would have expected ROL to act on our behalf but they have not.One assumes they are trying to protect their relationship with Seabourn rather than their paying clients.

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“Very poor communication and lack of interest after...”

★☆☆☆☆

written by on 27/05/2017

Once we had booked we found that we had to do everything ourselves even printing off our own luggage labels! After our cruise we were taken to the airport 12 hours before departure. We thought we had booked a 14 day cruise and it turned out to be two 7 day cruises so entertainment, etc. all repeated second week. After cruise I contacted them about problems but totally not interested and said it was the cruise liners fault.

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Customercarecompliance's Comment

Written on: 02/06/2017

I am sorry to read you have had cause to complain and I would like to look into this this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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“Refund for cruise”

★★★★★

written by Rockabillydave on 08/04/2017

Just had a brochure for some lovely cruises, inside page states wonderful reviews of how ROL helped recent passengers on collapsed cruise company to get their money back. Not me, I am still waiting, been nearly 3 months now. Last heard from ROL on 15 Feb stating 'great news refund is on its way. Not so, each time I contact claim company, (last time 10 days ago) l am automatically told that I will get a response in 30 days but don't want a response I want a refund Not holding out much hope for refund soon

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Customercarecompliance's Response to Rockabillydave's Review

Written on: 13/04/2017

I am sorry to read you have had cause to complain and I would like to look into this this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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“Oh, your holiday company failed! Why not book another one?”

★★☆☆☆

written by AnaBentley on 15/02/2017

We were victims of the collapse of all leisure travel who controlled Swan Hellenic and lost a cruise to the Cape Verde Islands in Jan 2017. This was booked and paid for via Reader offers. The company was unable to provide any alternative cruise/holiday to cover the same period. They promised a dedicated help line for those who had lost their holidays, but all it turned out to be was agents who wanted to book you on to another holiday at another time starting from scratch - no discounts and no transfers. They did not have any idea how the ATOL forms should be filled in, and could not answer questions. To cap it all, a few days after the cruise should have returned, we received a letter telling us how much we had enjoyed the cruise and would we want to fill in a customer satisfaction form. Clearly their customer service is disconnected. By the way, they are charging 2.5% commission for using a credit card.

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“DO IT YOURSELF!!”

★★☆☆☆

written by auMitchell365 on 17/11/2016

We HAVE BOOKED A CRUISE TO aUS/NEWzealand and I really believe that i could have booked everything myself. There is no after sales service, you have to book your own excursions, your own seats etc on aircraft. Having paid over 8000.00pounds over 2 months ago our airline has not received the payment and therefore we cannot book our seats. This means the best seats will have been allocated by the time we can choose. Surely this is something we are paying Readers Offers to do. As we still have not travelled it will be interesting to see what happens with other details. I wish that I had gone to a local travel agent who would have done all the leg work for you and saved all this frustration before the trip.

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Customercarecompliance's Comment

Written on: 14/12/2016

I am sorry to read you have had cause to complain and I would like to investigate this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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“Abandoned at Jo'burg”

★☆☆☆☆

written by on 08/10/2016

We booked a trip to South Africa advertised in The Daily Telegraph by Reader Offers Ltd. (“ROL”).BA bounced us off the return flight from Jo’burg to London. ROL, as the booking agent, failed in their duty of care to help us gain compensation. The BA customer complaints department deny responsibility claiming they had booked us on a KLM flight. This was untrue.BA admitted failure by their staff to inform us of changes to our flights to avoid compensation under EU rules. Should the Daily Telegraph be endorsing such an advertiser? Do they carry ROL adverts purely for commercial gain without regard to the service subsequently provided to their readers?

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Customercarecompliance's Comment

Written on: 11/10/2016

I am sorry that our efforts to assist you in obtaining a satisfactory resolution in regards to this matter have been unsuccessful.
Please feel free to contact Reader Offers Ltd to allow us the opportunity to assist you further in this matter.

Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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Dudley1's Comment

Written on: 12/10/2016

Your letter dated 28.09.16 states -
"I am therefore unable to assist you in pursuing this matter further."
It goes on to say -
"I would like to take this opportunity to assure you of our best intentions and I am very sorry that we have not been able to resolve this matter for you".
We now find that your offer of yet further assistance after 6 months to be a travesty. We were your customers and expected you to gain redress for us knowing the true situation and the inconvenience and expense that we suffered.

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“Hurtigruten Cruise”

★☆☆☆☆

written by ACWebster on 26/09/2016

Do NOT book with this company. We booked this cruise early in the year and paid our final balance on 5th August. They sent a receipt by email on 15th Sept and enclosed an itinerary. There was no mention that there was a major change or indeed any change to the booking. On reading through the details we noticed that the airport had been changed from Heathrow to Gatwick. When we queried this we were told although they knew this back in July they didn't think it was important to tell us until we had paid the balance. Although this was not what was booked their attitude was that they had our money and could do as they pleased. They were not prepared to offer any assistance or help with the extra costs involved. Forewarned is forearmed DO NOT BOOK WITH THIS COMPANY and it is such a pity they are still advertising and trading

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Customercarecompliance's Response to ACWebster's Review

Written on: 04/10/2016

I am sorry to read you have had cause to complain and I would like to investigate this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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“Our first cruise”

★☆☆☆☆

written by Andrig on 03/03/2016

We had always said we would only go on a cruise to a place we otherwise would be unlikely to go to and hence booked to visit Antarctica on the Celebrity Infinity, booking almost as soon as the details became available- late 2014. for the cruise from which we returned this week (Mar 2016) The Celebrity Infinity experience was one we thoroughly enjoyed. However, given that it was our first cruise we had a number of queries and we emailed Readers Offers having given up on getting through on the phone. We were promised a reply in 72 hours. Two weeks later we had heard nothing and hence resorted to sending a letter of complaint. We received a letter of apology saying they had faced unprecedented demand, an excuse which does not even merit the term flimsy. To be fair when we then sent a further couple of minor queries they responded quickly. We decided to see if we could get an upgrade. It took ages to get through on the phone. Eventually I was told I would be put through to the concierge but I may have to wait- they were right and I gave up. I tried the following day and this time got through in less than 10 minutes but on being put through to the concierge got no reply and was told to leave a message and one of their staff would get back before 5-30- we waited by the phone and no call was received. However, the most infuriating part of their offer was that we had to fly from Gatwick. Never having been on a cruise before we assumed all the British passengers would be flying from Gatwick (To Madrid) and on to Buenos Aires. It turned out that hardly anyone flew from Gatwick and some flew via Amsterdam, some via Paris and some direct from Heathrow using BA. Our nearest airports are Manchester and Liverpool and we could have linked via BA to Heathrow or flown direct to Madrid using a budget airline.As it is virtually impossible to fly to Gatwick from Manchester we had to pay over £200 in train and taxi fares for the privelege of flying from Gatwick, thereby adding several hours to two already lengthy journeys. So to sum up cruising yes,given the money you spend Readers Offers NOOO and if you want to contact them invest in a pigeon.

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Customercarecompliance's Response to Andrig's Review

Written on: 11/03/2016

I am sorry to read you have had cause to complain and I would like to investigate this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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“Booked Cruise is Reduced”

★★☆☆☆

written by Dublinertel on 16/09/2015

I booked a 14 night expensive Cruise on Celebrity Eclipse for June 2016 through Reader Offers Ltd for a special occasion, my wife will be almost 60 and our 10 th wedding anniversary. Some 5 or 6 weeks later the company is offering reduced prices for the same trip. I rang to complain to see if they would do anything about it. They told me that's what happens in the cruise market. They rang me back saying they had Celebrity Cruises on the line and they would offer me an upgrade of my Aqua class cabin from A2 to A1. This was a live situation and I had to decide right now. My cabin that I had already been allocated 1550 has a view that is totally unobstructed. The cabin they offered 1579 where the deck dips in, means that the balcony will be partly in shade. What a smack in the mouth. The cost of the cruise is nearly £5000. I gather from this that neither Reader Offers or Celebrity Cruises do not care about their customers. I will not be booking with either of them in the future.mi am so disappointed that I am thinking of cancelling and losing my deposit. My advice to you is don't book with either of these companies and leave booking your cruise until the last minute.

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Customercarecompliance's Response to Dublinertel's Review

Written on: 05/10/2015

I am sorry to read you have had cause to complain and I would like to investigate this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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Stevefoxall's reply to Customercarecompliance's Comment

Written on: 14/01/2018

you only ever seem to respond to reviews with the same inane comment. Take the time to look up the booking and say something meaningful.
Reading these reviews has just menat striking ROL off our plans..... back to IGLU.

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“Great holiday on Explorer of the Seas”

★★★★★

written by Steveprotheroe on 25/07/2015

Am amazed to read such bad feedback about ROL. We have booked 2 cruises through this company well in advance of the holiday. The staff have always been very polite knowledgeable and helpful on the day of booking. We received very good deals including cabin upgrades on board spend and drinks package that added up to over £1k. The Guest book and luggage labels for ROL arrived on time and yes we had to print up the other labels as you do for flights these days. Excellent service and No Complaints.

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“Readers offers defend cruise lines that do not deliver”

★☆☆☆☆

written by Ellis1958 on 15/03/2015

We went on a cruise on the MSC cruise line, MSC Magnifica. Never ever again, this travel agent defended the cruise line even though we had substandard service. I don't believe there slogan we treat you holiday like our own, forget that ! Terrible ! You have been warned. Book direct if you can !

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Customercarecompliance's Comment

Written on: 18/03/2015

I am sorry to read you have had cause to complain and I would like to investigate this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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“Learn the facts first”

★☆☆☆☆

written by jackron on 03/03/2015

I was led to believe I would get a better deal from Readers offers when in fact the so called free upgrade was to a cabn priced exactly the same with Fred Olsen had to start with - will not use this company again and they sold me 2000 cruise miles for £100 and this proved to turn out to be a loss on the overal price had I used fred Olsen - once bitten twice shy stay with booking with Fred Olsen from now on. Shopuld have been told the facts before booking it would have beeheaper

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Customercarecompliance's Response to jackron's Review

Written on: 10/03/2015

I am sorry to read you have had cause to complain and I would like to investigate this for you.
Please can you contact Reader Offers Ltd with your booking details to allow me the opportunity to address this matter.
Kind regards
Customer Care and Compliance Team
Reader Offers Ltd

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“Insensitive and GREEDY, disabled and disadvantaged BEWARE!”

★☆☆☆☆

written by on 14/11/2014

We booked the Braemar Solar Eclipse cruise for March 2015 in July 2013. My wife has Alzheimer's, at the time of booking this was not a serious problem. We went on a cruise to the Windward Islands earlier this year and had some difficulty with her getting lost on board. By October this year her condition had deteriorated and I thought is would be better for the other passengers and crew that we did not cause disruption. Having placed a £800 deposit, I had resigned myself to losing a greater part of this. Insurance companies will not recompense for an existing condition, even though we were fit to travel. After describing my reasons for cancellation I received a refund of £30.28! Protesting at this virtual insult, I received a phone call saying it's not our fault Fred Olsen's terms caused this, they omitted to say that £200 of the £800 was the Readers Offers cancellation fee, £569.72 to Fred Olsen. What a shower, shame on both of them. I have donated the £30.28 to The Alzheimer's Society!

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Customercarecompliance's Comment

Written on: 14/01/2015

I am sorry to read, that you have had to cancel your cruise due to ill health. I would like to look into this matter further for you. Could you please contact us at your earliest convenience with your travel details.

Best Wishes
Customer Care and Compliance Team
Reader Offers LTD

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Expatback's Comment

Written on: 19/01/2015

Please find attached.

Ref 1205603. Booking Date 6/7/13. 15/10/14

Dear Sirs,

I regret to say that we will not be going forward with the above trip.
My wife is suffering with Alzheimer’s, whilst she was diagnosed some years ago since the time of booking some 15 months ago her condition has deteriorated dramatically over recent months. My experiences during a cruise earlier this year have driven me to the conclusion that this type of holiday is no longer suitable for us.
During this cruise she was prone to wandering around the ship and had to be returned to either me (via announcements), or the cabin, by members of the crew or passengers. She was equipped with a lanyard stating her condition, name and cabin number, which enabled this to be carried out. However since this, the deteriorating nature of the condition has made this more prevalent, and whilst she is quite capable of making the journey to the ship, I feel that the disruption to passengers and crew, and her distress, would be unacceptable. Lack of constructive conversation is also distressing to other passengers.
By means of verifying this I am enclosing a letter from the Admiral Nurse Service.
I am sure due to the popularity of these cruises you will have no problem in filling the space.
Under these circumstances I look to your understanding and professional conscience in regard to the deposit.
I look forward to your positive response.


Ref 1205603. Booking Date 6/7/13. 04/11/14

Dear Sirs,


I was shocked to receive your letters of 22 & 27/10/14.
Whilst I expected to forfeit a substantial amount due to cancellation, a refund of £30.28 against a deposit of £800, is a positive insult and I am thus donation this amount to The Alzhiemer’s Society!
As I thought I made clear in my letter 15/10/14, the reason for cancellation was not our inability to travel, but out of consideration for your other passengers and crew.
You letter suggests claiming on my travel insurance, even the most basically trained travel agent should be aware that insurance companies will not consider claims for a pre existing condition!
In appealing to your understanding and professional conscience I obviously misjudged your lack of either.
In the absence of a more satisfactory outcome, please remove me from your mailing and email lists, please also ensure this message is true.
Yours sincerely

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Customercarecompliance's Comment

Written on: 26/01/2015

As per our previous request, please could you contact the Customer Care and Compliance team at Reader Offers directly.

Best Wishes

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“NEVER AGAIN!!”

★☆☆☆☆

written by on 31/07/2014

This is the first and LAST time we would use this company. We booked a cruise 18 months in advance and were told their normal deposit would have been £2,500 but because it was so far in advance we could 'just' pay £1,000. They also intimated that this could well be the last available suite in this category but we have since noticed that they were still advertising it weeks later! Unfortunately, due to family circumstances we had to cancel this trip within 2 weeks of booking, but of course when we tried to get even a partial reimbursement of our deposit they flatly refused. Had we booked our cruise with any other company we would have lost a maximum deposit of £300 which would have been acceptable. They have made a profit on our booking of at least £700 and if you multiply that by all of the other deposits of a multitude of dissatisfied clients, ROL are doing very nicely. PLEASE BE WARNED!!

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“BAD FROM START TO END OF CRUISE DO NOT USE THEM”

★☆☆☆☆

written by Rolando293 on 13/06/2014

ROL WERE THE WORST COMPANY I HAVE EVER DEALT WITH.JUST WANT YOUR MONEY.

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“Poor service”

★☆☆☆☆

written by on 27/02/2014

Booked a cruise months ago. Now 11 days before departure still chasing the company for tickets. Customer services line engaged. Obtained a reply to my email stating that they would contact me within 48 hours. It is nearing the end of the second business day & still no reply. Service is poor. Even now worried that tickets will not be available.

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“they just don't care”

★☆☆☆☆

written by on 10/01/2014

I booked an expensive holiday with Reader Offers. I asked if I needed a visa. They referred me to a company that wanted to charge me for advice. They sent me documents with incorrect information on them. I questioned the mistakes via e.mail. Three times. No replies. I eventually spoke to someone on the phone. She said 'Leave it with me, I will be in touch'. I have not heard anything. I am losing heart. I could cancel but i won't get any of my money back [which was required three months in advance] because the holiday is now too close. First and last time I will be tempted by spurious claims.

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“Readeroffers do not care!!!!!!!”

★☆☆☆☆

written by Nemesis1210 on 20/12/2013

Do not touch them with a barge-pole. Organisation bad, no attention to detail, bad planners, slow to react to problems, management extremely difficult to deal with and uncaring. I could go on but what is the point. Oh they are very good at taking excessive amounts of your money!

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