I recently placed an order at the value of nearly £800. The company claim they will deliver within 10 working days. So I waited for 10 working days to receive shipping confirmation or delivery. I got nothing, so I called, they don’t answer, so I emailed. They finally reply and claim that one part on the order was not available, so wanted to ship without it. This part was a crucial piece and matched others in the order, so I suggested the give me a alternative size, I even gave them part numbers to make it easy. All I got was a no stock, and disinterested response. No attempt to resolve the issue. So eventually after 3 weeks I gave up and requested a refund. This company are a joke, no contact, no customer service!

National Plastics Ltd. have failed to deliver goods 2 weeks after order despite 3-5 day deliver timescale. Despite several emails to National Plastics Ltd. they have failed to respond to emails. I would not use National Plastics Ltd. again.

I purchased cladding which when arrived was faulty. It took me 2 days to be able to speak to someone about it and was then told they would not refund me. Stay away from this company, they are operating outside the law in terms of contractual obligations to customers.

I ordered bathroom panels online from this company and confirmation email stated 5 working days, i booked day off work on 5th working day, my order did not arrive. I contacted customer services numerous times, phone line was going straight to answer machine, i left messages with no reply. I finally got through to lady who said my order would be with me the next day. When the order finally came 4 out of the 8 panels were damaged,again i tried to contact customer services but had no joy. Would not buy from this company again.

I ordered the continuous Dry Verge system which included a couple of straight connectors I need. The company quoted a 7 day delivery time which suited, with free delivery. However nearly 2 weeks later I recieved an email saying that due to staff shortages they were running behind on orders and there was a delay. I tried to contact the company but you cannot get a reply on the phone and they do not reply to messages and emails. Having sent a complaint email my items turned up a week later but they had not sent the connectors but two ridge caps instead. I again tried to contact them but recieved no reply. I went into my local branch who were more help and mannaged to get hold of the on line base in Gwent. The person on the phone was sorry and said he would send the right connectors. Sure enough within a few days a package arrived with two connectors. However they were the wrong size so I have been trying to contact them ever since to sort it but have had no luck... That was a month ago and I'm still waiting for a reply. I've found another place that stocks the system and sorted it today. My advice for using this company is go into your local depot but if it isn't on the shelf don't order it go elsewhere!!

I ordered with National plastics basically because of the price. Delivery times are not brilliant, mine took 2 weeks and delivered by Tuffnells undamaged. It was for a semi detached bungalow, guttering and downpipes which I did myself in a couple of days. It was all floplast materials and exactly the same quality which you would buy from anywhere else.

I would like to thank the gentleman in the Swansea depot of your company, he deals with the windows and doors. A genuinely lovely guy who was more than happy to help me with my queries. Despite only being a d.i.y customer, he gave me all the attention i needed and helped me out no end. It's nice to see that good customer service still exists, i purchased a small window for my house for an excellent price and the whole service was faultless, it was delivered to my house within 10 days, as promised. I would highly recommend using their services for any of your needs. I am now planning to renew additional windows and doors as i didn't realise it could be so easy and affordable. If you're looking to do the same, go and see the the stocky gentleman with red hair, a true gent. Thanks for everything

Went in here for some gutter to match the one on my house. The guys were really helpful and went out of their way to find a match for the colour and shape. I only spent about £40 but they seemed so keen to help that I am going back next week for some fascia boards that they showed me as well as some nifty gutter brushes that I didn't know existed until they showed me. Great enthusiasm and product knowlege - a rare thing these days!

Placed an order which was processed very quickly and send out (was happy). Order arrived I followed there guidance on checking the order (was minding my you do daughter at the time and couldn't check order straight away so signed as damaged just incase, this is what there website says to do). Checked the order within 3 hours and found half of it was damaged and unusable. So far I'm 5 days in 2 emails and 18 calls and 2 voicemails left and I'm still waiting to hear from them or even speak to them. I live in hope that the next post I write can change what I wrote in this one.

Bought some plastic fascia and soffit from National Plastics on line.Items were delivered in two days and were of good quality. Because of the good delivery decided to buy a lot more fascia and soffit also online.These items were delivered in three seperate loads all on the same day causing me some confusion as to what i had received, on the invoice some items were marked (to follow) so I waited, and waited, and now find my installation held up because of none delivery of these items,already paid for.Rang their freephone number and e mailed several times.The first calls, customer services assured me the missing items would be sent but now they don't bother answering my queries.Now feel let down and out of pocket.There does not seem to be a manager available I can talk to, so future customers beware.

I bought 8 windows & 3 doors in 2013. Since then one door has been replaced after 6 months of rangling the second has been repaired. All the window cill are curved and one window will not shut without fiddling. Exeter branch blame there supplier. Supplier won't act until instructed by nAtonal plastics. My next move is an inindependent survey and solicitors action.

Went to purchase some facia from the Corby branch and while i was standing there waiting to get served.I heard one of the chaps in the office talk to his member of staff like he was dirt under his feet,very rude,i personally would have not tolerated that,very unprofessional.I felt sorry for the staff that work with that chap.When the same person took my order he seemed very abrupt and his mannerism was harsh towards me. The product was great and got the job done.Will not be using National Plastics again.I will be going to GBP Plastics in Kettering as ive used them before and they was great,very polite,unlike the Corby branch.

Called in to the llansamlet store for a few things,was greeted with a grunt by a member of staff. Explained what I was after and was given the price,although I could'nt really understand what was said,as he was struggling a bit due to a mouthful of something he was eating. After taking payment my goods where dumped at my feet and off he went without another word! I must add that I am more than happy with the goods,but the staff need to up their game when it comes to customer service. Next time I'll go somewhere else.