Just bought a house with Persimmon in Nottingham, the site manager and the Sale Assistant are just brilliant, they don't know what to do more for us. After 3 weeks the Site Manager contact us to come to see if any issue. We have been advise previously that we might need any additional work. So we had a small problem with the radiator, etc, in 10 min he came came with the pumber and they fixed everything straight away. The Sale Manager is asking us eveytime if we are happy and if is something else they can help with. The house is not a huge one, but we knew it from the beginning, the applicances are not the best one but we have been advised that if we like we can upgrade- they let us know how will be the house with everything. I hesitated to buy the house with them reading all the complaints online, but now we just know we've done the best deal.

I have owned a new persimmon for 3 years and it's brilliant. Yes there has been some issues and snags but they have all been resolved. I'm in the process of buying my second persimmon home hopefully. We may have got lucky with decent tradesman on my site but most of the people you talk to here are very happy. I'm in the building trade so have a idea what's right and wrong. People saying they have issues getting them back should just keep emailing,phoning, writing etc but even after the "2 year persimmon warranty" ended they have been back to sort any issues.

We adore our Persimmon home (Whitewater Glade, Stockton). The quality is incredible and the sales team and workmen are fantastic. We have been living here for almost a year and we still can't believe that we have such a beautiful home! Thank you Persimmon x

Could not do enough a real company that bends over backwards to help in every way possible

Sorry to read that many have had a bad experience but ours has been excellent. Bought newbuild in 2011 and no snagging issues. Built well. Very happy. Just part exchanged on another new build Persimmon in a nearby town and got more than value of present home plus extras we negotiated on new property. Staff helpful, friendly and professional. Can't wait to move in!!!

Never lived on an estate before., bought as A stop gap.....YES have had a few hiccups but all have been sorted out quite promptly, and a few more things to be done. date and time fixed. So not ALL BAD . I WOULD recommend Persimmons , only disappointment was i would rather of had a fitted fridge freezer and not a grey blob of one put in, as was told it was too late to do......

So this is my second Persimmon home, bought one in 2005 and this one which completed in Dec 2014. Absolutely love it, the site staff have always been really helpful and friendly from reservation to completion. The location of the site is perfect for what we wanted, good local schools etc. The house itself has been done to a very good standard. People expect too much from new builds, there will be cracks here and there and some things wont be perfect on moving day but they will get sorted....we had a small snagging list, nothing major but the things that desperately needed doing (blocked toilets, electrics) were done within 2 days of moving in. Other things are taking a little longer but they aren't major and its because we're not in every day to let builders in. My advice when buying a new build - don't rush it! It'll be ready when its ready, if you want it to be rushed through to completion then thats exactly what it will be, rushed! Leave them to it and move in when its all looking ship shape. Im 100% happy with this house and would recommend to a friend! : )

After visiting Castle Mead Development and getting to know the sales staff for roughly 2 years while we were saving for our deposit. once we were ready to buy we dealt with the same people each time in the marketing suite and they were AMAZING! from being there hours on end choosing the interior choices for our home and always giving us updates on how the house was coming along we could not fault them one bit and after moving in the after care was brilliant they went out of their way to help us! we had a small list of snags which were dealt with straight away! we moved in may 2014 and its just perfect! WE WOULD DEFINATLY BUY ANOTHER PERSIMMON HOME! the girls in the marketing suite who looked after both of us for the 2 years and been involved in making our dream home reality we really couldn't thank them enough!

Bought a Persimmon house at The Oaks, Calne in April 2013. Lived there just over a year now. Snagging has been numerous but minor and customer service has been brilliant and prompt in resolving everything. So am mystified by the grumbling on this website. Insulation fantastically efficient and heating bills less than anticipated. Building Regulations ensure new builds are so much better these days. There is nothing we don't like about the house and the estate - except neighbours who fail to water their turf, or keep it cut, and then complain to Persimmon about the quality of it. We bought when the house was already built and completed in 5 weeks (cash buyers) so had no hassles at all.

My partner and I purchased our persimmon home back in May 2013 on The Steeples site in Bucks. I have to say a year down the line, the house is in perfect working order! We haven't had any problems with the heating/plumbing through out the winter, which was my main worry after hearing some horror stories! The purchase of the house itself was wonderfully straight forward, from reserving the plot to moving in the timescale was 4 months , and it was relatively stress free (aside from a few hiccups with getting the mortgage sorted!) We did our snagging list and like many others we found a few little things (a scuff on the landing wall, one kitchen tap was slightly loose) but these were sorted within a week of us moving in. A few months later we found that the sealant around the bath came a bit loose but that is due to wear and tear and no fault of persimmons, however they came round and sorted that for us anyway as well as checked the en suite, they couldn't do enough to help us. Would definitely recommend a friend to them, you hear the horror stories all the time but judging by everyone on our development those only happen once in a blue moon! The only houses here that have major problems are the David Wilson homes :-/

I'm in the process of buying our first new home as a couple and went to see the new development in Hinckley yesterday after visiting Bloor homes first. Charles Church's customer service was amazing compared to the Bloor's sales assistant. We've were made to feel very welcome and even though the houses we were interested in were not there they helped us to arrange viewing in other near by developments so we could have a look. And our first impressions were very good, we were very excited until we read the reviews below. However knowing how people winge when I have reviewed everything else i.e holidays, cars etc. I know some people expect to much or complain for complainings sake. So I read the same reviews or every other house builder I could think of and what did I find? Everyone has the same awful reviews? And if I am honest these lot get the best average reviews of 1.7 star. So my question is, does everyone that buys a new house taking a massive risk and are the all cowboys or do I take these reviews like a pinch of salt know that 99% of people that post on here only post when there not happy at all and that of the millions of new homes people move into including charles church fine?

We are in process of purchasing a property at Roebuck Park East Sussex and have so far been offered excellent service and have been well informed of all procedures along the way, and all the staff have been most helpful and prompt in answering any queries

I cannot find anything on which I could fault Persimmon. Their quality is 1st class, their customer care team are sharp and responsive, their sales and site teams are friendly, helpful and approachable and they offer great value for money compared to other builders. I have read some negative reviews on this site from other home buyers. From considering what they are saying it is plain to see that these are a minority of anally retentive highly strung imbeciles with nothing better to do with their time. People who are unhappy are far more likely to publicise their opinions than the overwhelming majority who have enjoyed a 1st class service. Persimmon are an excellent builder and I would confidently recommend them to anyone.