Linden Homes Reviews - www.lindenhomes.co.uk

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Latest Reviews

★☆☆☆☆

“MOST APPALLING AND MOST PATHETIC CUSTOMER SERVICE”

Written on: 03/09/2021 by Hannaf134 (1 review written)

I first made my enquiry with Linden Homes Sales at the number given for Hanstead Park, surrounding March 2021. Since then to now, i have been misled, totally enforced chaotic ordains and thereafter deliberately confusing me, discouraging me and thereafter regimentally becoming stubborn about their sell policies which truly have NO adherence. Lack of rationale and logistics, if the funds are borrowed on a mortgage, and a buyer's mortgage fall through surrounding October due to anticipated… Read Full Review

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★☆☆☆☆

“Terrible customer experience ”

Written on: 17/08/2021 by 1958Hart (1 review written)

Bought a house off them just under 2 years ago just before Christmas and they rushed it through so the bosses got extra an bonus. Been emailing them for well over a year now about our garden been uneven, sloped and rocks sticking up through the turf. Have been told people are coming to look at it and they haven't, we have been told they are going to sort it and then they haven't. Now they are saying that we signed off on the plan for the garden which we have never seen. Needless to say we will… Read Full Review

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★☆☆☆☆

“AWFUL CUSTOMER CARE ”

Written on: 10/03/2020 by AllisonArnold70 (1 review written)

We purchased a house in Saffron Walden in Sept 2019 and yes we have had standard snagging issues but also some major issues and the customer service up to MD level has been shocking. The overall attention to detail in the homes is terrible. On completion day we actually raised issues with our carpet and flooring downstairs, we still have not had this rectified and now in an internal battle with them. Our turf was laid and they are quoting its normal....well we followed the maintenance regime… Read Full Review

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★☆☆☆☆

“Plumbing still leaking after 4 years”

Written on: 02/03/2020 by 4616 (1 review written)

Dreadful initially helpful. They deliberately have a poor complaints procedure. they have refused to pay for work i had to get done in order to fix an ongoing problem that had been continuing for 4 years. they initially paid and then decided not to. Poor customer service that increasingly gets worse as you stay in the house… Read Full Review

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★☆☆☆☆

“Priory Fields, Plymouth, Linden Homes, Galliford Try ”

Written on: 08/05/2019 by Eddy_Monz (1 review written)

Been in one of their homes for a year now at their site in Plymouth, Devon. Initially, snagging was dealt with promptly on site but now they keep feeding us rubbish so we don't bother them! Problem one. The render on the side of the house (gable) has fractured/cranked the whole length of the house. They say it's not an issue and have so far refused to do anything about it. Its a crack in the render, you can see it with the naked eye and if/when we come to sell the house, the price would be… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“We're the customer, and they don't give a hoot”

Written on: 12/11/2018 by LH44 (1 review written)

Linden Homes is by far and away the worst customer experience I have ever had. There are two many minor issues to mention, and some issues more significant than minor. The home itself is extremely well built - but there are issues that were reported some months ago, that I have not yet received information upon how they intend to resolve these issues. My neighbours' say the same things. My experience of their customer (lack of) care is that they tend to ignore you. The whole customer care… Read Full Review

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★☆☆☆☆

“Cheating sc.um”

Written on: 24/06/2018 by McGinnis84 (1 review written)

Allegedly purveyors of dreams. Reality is they ruin lives, ruin families. Na.omi Burr.ell in particular avoid at all costs… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM LINDEN HOMES”

Written on: 15/05/2018 by AmandaAAF (1 review written)

DO NOT BUY FROM LINDEN HOMES From start to finish had nothing but problems. Bad attitude towards paying customers. Very sly and underhand tactics. Tell you what you want to hear until they have their money. Very sneaky! If you buy from Linden Homes expect problem after problem. I have bought 3 new builds before and experienced snags but not 5 pages worth which took more than a solid month to resolve. Quality of the house is horrendous. Boiler wired wrong. The list is endless. They after… Read Full Review

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Dave7107's Response to AmandaAAF's Review

Written on: 13/02/2021

Well I have looked at many reviews. And I must say there customer care program is shocking. I will not be buying my new home from linden homes I will go to david Wilson homes. Or Barrett homes. Selling my house in edgware Glad I looked at these reviews. Have helped.

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★☆☆☆☆

“Buy a Linden home and expect RATS!!”

Written on: 18/03/2018 by 246Devine (1 review written)

Buy a Linden home and expect RATS in your loft due to poor build and badly laid drains. You can also look forward to poor wood workmanship, stupid layouts of electrics, a lawn full of rubbish just under the surface, toilets that dont flush and the thinnest lick of paint on all walls as standard.  NHBC refer you back to Linden for any issues and after 2 years they couldnt care less. … Read Full Review

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★★★★☆

“Satisfied retired homebuyers”

Written on: 04/03/2018 by Isiahj1964 (1 review written)

We are very happy with our new property and more than happy with the aftercare we have received, the staff in customer services are exceptionally helpful especially out of hours and the site staff have been very helpful. We have had several problems which is to be expected with a new property and one must expect mud on a new ongoing site which must be obvious when purchasing the property… Read Full Review

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★☆☆☆☆

“damage neighbours property whilst building, don't care!”

Written on: 28/02/2018 by Raul197 (1 review written)

We have put up with this outfit building on a brownfield site behind our houses for nearly 2 years now. They broke our fence digging up the soil from behind. made a big hole in it. Noise, dust, shaking houses, alarms going off all bank holiday weekend, all parties blaming each other as to who should come out and turn it off. We climbed over onto site in the end and got noise dept down, it was their site office alarm. Starting work at 7am with beep beep reversing tones, driving us mad! They were… Read Full Review

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Linden08's Comment

Written on: 09/03/2020

Buy the last house then obviously it's a building site. You should have known this surly

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★☆☆☆☆

“Don't buy a linden home”

Written on: 20/01/2018 by McKennatv182 (1 review written)

I don't even know where to start. Shoddy, unprofessional, third rate company The quality of their work is appauling They were painting the stairs the day I moved in The garden was not done Outside a building site I can't believe one of my family have not broken their neck getting in and out of our house Don't be tempted I'm pulling my hair out trying to get them to put it all right I have pages and pages of snagging It has made me very ill I bought a new house asi needed to downsize and was… Read Full Review

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★☆☆☆☆

“don't buy linden”

Written on: 11/01/2018 by KamrynMiller1954 (1 review written)

Agree with previous comments-this company is DREADFUL. shoddy workmanship and non existence customer care. Had a hole in the pipe in our kitchen (just like last review), their plumber finally came to sort out the radiators but messed up the boiler but Linden won't sort out the boiler problem their plumber caused as boiler just out of warranty. Am currently sitting here with my husband and three children with no hot water or heating and we are freezing. STAY AWAY… Read Full Review

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★★☆☆☆

“well laid out home and estate but poor finish and...”

Written on: 16/11/2017 by GraysonNelson117 (1 review written)

They are interested in taking your money but then the process goes down hill . We moved in on 18th dec 2016 but snagging still not finished .the garden was a nightmare .We had 5 inches of water at one point .They hadn't put top soil on and put the turf down .Spent 1500 on better drainage .No broadband for 4 mths .the list goes on… Read Full Review

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★☆☆☆☆

“Stay well away!”

Written on: 04/11/2017 by McGraw494 (1 review written)

Stay well away! I totally agree with all the other negative comments. Pre-sales lady was fantastic but as soon as we had bought the house they did not want to know. After a few months of purchasing the units in kitchen and nearby wall were mouldy. Linden kept trying to fob me off and said it was condensation. Had to get NHBC involved but only after tiles on kitchen floor started coming up and I had nagged them did Linden listen and start to act. It was not condensation but a hole in the water… Read Full Review

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★☆☆☆☆

“Don't do it”

Written on: 31/10/2017 by jjmiller (1 review written)

I could spend an hour writing things on here about Linden Homes but all I will say is if you are thinking about buying a home from Linden Homes home, DO NOT DO IT!!!!… Read Full Review

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★☆☆☆☆

“Insulting finish”

Written on: 24/10/2017

I do not actually live in Lindon home but I was hoping to live in one. I went to view a new house priced at 1.1 million a couple of days ago. I am still fuming. I have to say that the space was good BUT: The quality of the bathrooms was awful. Cheapest of the cheapest. Ive seen better sinks in skips. Bathrooms would need to be changed straight away as no self-respected homeowner would tolerate them. Plastic shower enclosures, magnolia walls, white bargain-range towel warmers. It would have… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 11/10/2017 by Amariu1977 (1 review written)

The worst!! Do not buy from them, they try and sell you the house and are great, you get into the property and it’s bodged and unfinished. They say it will be resolved and then it’s like rocking horse poo to get them out, as they don’t want to know. After being told “I’m a man so should be able to put it right!”..... on a new house!! They damaged my vehicle on site, admitted liability and still after 5 weeks will not pay the invoices. No costomer service and would avoid like the… Read Full Review

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★☆☆☆☆

“Sub-contracting crisis”

Written on: 03/10/2017 by fqRoberts168 (1 review written)

This firm sub contract everything which means that the firm REFUSE to entertain accountability for issues. Roofing for example, may have been undertaken on an estate by several different contractors meaning that one they have been paid, any issues reported to linden are traced back to the original supplier who once paid, has long since left the crime scene. Complete lack of ownership, care, honesty by this firm. Whilst I love my home, this property developer is not reliable- but a home from… Read Full Review

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★☆☆☆☆

“Don't do it! Worst builder in Britain.”

Written on: 26/09/2017

I've been living in my Linden home for over a year in Millbrook Park. Linden Homes have the worst customer service of any company I've ever dealt with. If you have snags the customer services team will ignore you and hope that you give up. I have a leak in my roof that was there when I moved in over a year ago. The only way to get action is to repeatedly contact NHBC. Even after NHBC call them, they will go quiet and you will have to chase again. 
Remember, you pay a premium for a new build. If
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