written by Shields401 on 04/03/2021
I ordered over £30 worth of balloons thinking I would receive a confetti balloon in the bunch. It was called a confetti balloon. The balloon that was sent had a printed image of confetti on it.... A poor imitation of what I wanted. I would not order from here again.
written by Mtum on 04/07/2020
I ordered a 1st Birthday ballon for my granddaughter who I will not see due to lockdown and distance. Was happy to pay over the odds for what looked like a Minnie made out of balloons with a balloon love heart round it. What she received is a small normal balloon with a Minnie print on it. I paid £21 and at the most I could have got this for £5.00 PLEASE DO NOT USE as you will be so disappointed
written by qxGreer396 on 17/02/2020
I ordered a big box of balloons for a friend’s birthday as a surprise. Unfortunately they ruined the whole experience.The delivery service is horrible. They were not able to deliver the parcel on time. The box came with a WEEK delay and the balloons were deflated. What a disappointing experience. Almost 30 pound for nothing. Wast of money. I wouldn’t order there again. If they can’t make sure that they can deliver products on time in a good quality they shouldn’t offer birthday or wedding gifts.
written by Rhys39 on 07/09/2019
They cancelled my order last minute, without any offer of an alternative or solution to help resolve this issue. Completely ruined a well planned surprise. I ordered 5 days in advance, they had plenty of time to get the order right, but screwed it up and were unapologetic and uncaring. BUYER BEWARE - will NEVER use this company again.
written by on 10/05/2019
I love love love this company. This is the second time I have used them and it certainly won’t be the last. I ordered a photo balloon both times and the quality is second to none and they last for weeks and weeks. Delivery has been spot on. Thank you Balloon Monkey for another fab balloon. You are amazing!!!
written by Vincent75Essex on 05/04/2019
I found this company by chance whilst looking for balloons for an Afternoon Tea Hen Party and wasn't looking for the standard Hen Party balloons. Found exactly what I wanted in the form of a "Bridal Shower" balloon. I called customer services as I wasn't sure of the exact colour of the balloon on the website. When I called, the advisor wasn't sure either so he walked to the other side of the warehouse and found the balloon so he could confirm the exact colour. I placed the order online (with an added bonus of a 25% discount code) which was easy to use. Unfortunately I'd chosen the wrong delivery date but after a quick email, I was told that the order had been amended to my correct delivery date. I placed the order on the Wednesday and they were delivered on the Friday as promised. I will be recommending to friends and family and Balloon Monkey will now be my first choice when ordering balloons to be delivered. Great customer service and friendly/helpful staff!
written by ukjeprox on 11/07/2018
Do not use this company, I wish that I had read these reviews before I placed an order, they are useless. Their delivery guarantee is not worth any thing. I ordered some balloons for my son's wedding, they did not arrive, all I got from "customer services" was excuse after excuse.
written by Yates344 on 04/04/2018
Do not use. AWFUL customer service from the company to the delivery
written by Janetdutch on 15/01/2018
Not delivered for my granddaughters birthday when on the web page it says garenteed delivery on date chosen
written by Silva374 on 11/01/2018
I ordered a balloon bouquet for my granddaughter's 16th birthday and paid for designated day delivery to make sure that it arrived on the right day. I am so very disappointed to learn that nothing arrived. Very poor service!
written by jmromerog on 02/01/2018
I ordered a £32 balloon gift for my husband's birthday, the gift arrived to his workplace on time but one of them was flat. He sent me a picture to thank me but to else tell me that unfortunately one of them was damaged. All his office saw the present and I feel awful as I wanted to impress. I wrote immediately to Balloon Monkey and after 10 days I never received a reply, therefore I wrote again and immediately the came back to me offering a refund of £6 which I think is unacceptable. They are very unprofessional and would not recommend them or order from there again. J. Romero ID:592659: Friday 22 December 2017 : Grumpy Cat Better With Age Bunch of 3
written by McKinnon403 on 06/10/2017
I ordered with this company for the fourth time and really screwed it up. I found that I had given the wrong address, all my fault. I went to that address but they had sent it back via royal mail. I contacted Balloon Monkey and they said they would send another straight out and not wait for the one to be returned. THIS is when you find out what a company is really like, when things go wrong 5 stars from me.
written by Niallpollard on 19/08/2017
We used balloon monkey for the first time this week and inexplicably got our delivery dates wrong! When I contacted the company the day before the event, this is when our error came to light. Despite it being mid afternoon on the Friday, the balloons arrived on Saturday morning so all was good. The person I dealt with at Balloon Monkey was great to help us out when it was not their fault. Great service, will use again!!
written by JakaylaBrewer on 18/12/2016
I ordered a balloon bouquet for delivery on my parents wedding anniversary, which was on a Friday. On the delivery day I received an email from Balloon Monkey advising that there had been a problem with my delivery and they would need to re-send it. This would be delivered on Monday - three days after their anniversary. I cancelled the order and they did refund me speedily but it was a massive disappointment. Luckily I still had time to order flowers from elsewhere for same day delivery. However, had I not checked my emails, I would have been completely unaware of the problem until it was too late - text or phone communication would be better in these circumstances.
written by 154Harding on 02/12/2016
I paid for the delivery of a Balloon to my son for his birthday. I can't comment on the balloon as it DID NOT ARRIVE and still has not one day AFTER his birthday. What a disappointment.
written by T12ard on 15/10/2016
Ordered the 'truly giant numbers, 6ft tall' for my son turning 10. Balloons delivered are no different than the number balloons I could have purchased in my local card shop, 2ft tall with 4ft of ribbon! Absolute joke of a company! I would never use again and not recomend. False advertising that trading standards will be informed of
written by on 13/09/2016
I ordered my only son a huge 18th Birthday balloon. It didn't arrive. Not impressed. I tracked the order & it stated it was at the depot. It's no good at the depot. Very very disappointed.
written by Englishor470 on 24/06/2016
I ordered at 3.30pm on a Wednesday and it arrived 10am the next day so it did exactly what it said on the tin + way more fun than flowers. I will use them again.
written by Dust1 on 20/03/2016
Wished I had read the reviews on this company first yes the balloon arrived on time as I had paid extra for it too yes it had happy anniversary but did it play congratulations NO which I paid extra for the one balloon cost me £30 and reading other reviews and problems they have I would say to other buyers use another company
written by HAB119 on 02/02/2016
I spent £33 to buy an extravagant gift for a friend of 38 years who had got through heart surgery and I couldn't be with her. Arrived 2 days later than GUARANTEED and she had left the address I had sent it to. GUARANTEED is, in their small print, not guaranteed and has a £5 refund for failure....... paid £28 for nothing except enhancing their bank balance!
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