Flowers Same Day Reviews - www.flowerssameday.co.uk

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★★★★☆
4.3 / 5
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★☆☆☆☆

“Unreliable and Untrustworthy ”

Written on: 15/10/2017 by kmDolan128 (1 review written)

Horrendous. Do not use this company. They took an order for delivery of a birthday bouquet and the local flower shop was closed so the order was never going to be delivered on time! They sent an email saying the flowers had been delivered even though that was not the case. When queried they insisted they had been delivered. Then they said that they had tried to deliver but the receipent was not available to take delivery of the bouquet.. Unacceptable to lie to customers like that. They… Read Full Review

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★☆☆☆☆

“Shocking!!”

Written on: 11/09/2017 by Valentine1985 (1 review written)

I ordered flowers today to be delivered to my mother in law and while this shop was able to provide same day service the quality of the flowers is very very poor I paid extra to have more flowers put in the box and still it only contained 12 flowers. Overall very expensive for very little flowers the images DO NOT reflect what the actually flowers will be presented like! Will never order from here again what a disappointment t… Read Full Review

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★☆☆☆☆

“Dreadful experience: do not use!”

Written on: 08/09/2017 by ericpathe (1 review written)

Do not use flowerssameday.co.uk!! Dreadful experience: I placed an order on a Friday morning for two bouquets (total £122) to be delivered at the same address the same day. The payment was accepted (paypal) but I never received a confirmation. I then called to see if my order had been placed and was told that while the payment had been received they could not find a trace of my order. Never mind, we reprocessed everything over the phone and I thought it was all done….. Nope. 45 minutes… Read Full Review

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★☆☆☆☆

“Gift basket with wine should not be advertised”

Written on: 12/07/2017 by Camrenw224 (1 review written)

Very disappointed - ordered a gift basket with wine, chocolates and roses for my mum - to be delivered to the restaurant where we were due to celebrate her birthday. The order went through - all fine - then got a message that alcohol could not be delivered in that particular area. Too late to get anything else delivered same day. No quibbles about refunding me though, so that was good. However, if it's not possible to deliver something that's advertised nationally, it should not be included on… Read Full Review

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★☆☆☆☆

“Avoid if you need FLOWERS delivering SAME DAY !!!!”

Written on: 21/04/2017 by Webby180379 (1 review written)

I recently ordered my wife flowers for her birthday from "Flowers Same Day". Everything seemed fine until I received a call from their call centre at 14.45 saying thanks for your order but due to the fact that the shop the flowers were to be distributed from was closed so the they could not fulfil the order. My annoyance was really due to the fact that they must have known the shop could not fulfil the order earlier in the day but because they left it so late I couldn't arrange a replacement… Read Full Review

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★☆☆☆☆

“Didnt deliver my Valentine's flowers..would never use...”

Written on: 17/02/2017 by dqSpears1948 (1 review written)

I am absolutely disgusted with the company My partner arranged for them to send me some Valentines flowers to my place off work yesterday as this was our very first valentines together...He confirmed with them when placing the order where my place of work was and they and they confirmed to him that they could deliver He called the company late afternoon as I still hadn't got them and they advised that the driver will deliver them by 5pm....at 4.30pm he called again and they guaranteed the… Read Full Review

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★☆☆☆☆

“Poor experience.”

Written on: 02/11/2016

Ordered flowers as a surprise same day delivery. Emailed me at 14.56pm saying they had been delivered. I emailed back questioning this as nothing had arrived and got no reply leaving me with no idea what was happening. I tried ringing local shops to see if they worked with FSD, no one had heard of them. Got to 17.30pm and told my partner what had happened as she had noticed I was unhappy thinking I had just lost 35pounds. 10 minutes later they arrived which clearly was not 14.56pm. Emailed… Read Full Review

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★☆☆☆☆

“Absolutely pathetic”

Written on: 26/07/2016 by Rhett121 (1 review written)

Ordered flowers at 8.am to be delivered before 3pm to a business address. They phoned me "driver can't make it .can we deliver to a home address". Not happy but ok. Would be delivered after 4.30 pm. Yup you guessed it . Driver can't make and be back at depot . The WORST service possible. Flower are ALWAYS for a special occasion. The service this company is shocking… Read Full Review

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★☆☆☆☆

“putrid service”

Written on: 08/06/2016 by ocka89 (1 review written)

dont use this service they are horrible ordered £30 worth of flowers to be delivered same day and they never showed up. When asked about it they said they got delivered to reception the only problem with this is my girlfriend (the recipient) is the receptionist so this shows me there drivers are as incompetent as the staff working in the office. When I tried to work talk to the customer service team they were unhelpful and rude. Would not recommend them at all by the time my flower get there… Read Full Review

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★☆☆☆☆

“TERRIBLE ”

Written on: 01/06/2016 by Damarion26 (1 review written)

Horrendous service don't use. Ordered same day delivery for my Mum who had a nasty fall. I got an email confirmation to say my order was now complete - I thought this was odd as my Mum would defiantly of called to thank. Checked with her and no flowers.....ruined the surprise and nothing was delivered. Ordered with the promise of same day delivery but she hasn't received them and no one has responded to let me know where they are? My order wasn't complete. Will never use again. DON'T TRUST… Read Full Review

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★☆☆☆☆

“Awful service, took order and messed about”

Written on: 08/03/2016 by Fournierpe356 (1 review written)

I ordered a wreath to be sent to my auntie's house. They never got in touch to say that the order was put on hold. I had to track it online on their website. When I called them they said they were too busy to deliver it and they would send flowers to the house in the afternoon instead. I agreed it would be a viable solution however they send a text after another hour to say that the order had been cancelled and I was refunded via PayPal (temporary hold on the deposit, money will be back in the… Read Full Review

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★☆☆☆☆

“Disappointing service and misleading”

Written on: 06/03/2016 by Sierrar457 (1 review written)

I ordered flowers on the 5th of march to be delivered on the 5th. Firstly i got a call from the florist to say that they didnt have those flowers in stock and she would put a different one in which i was fine with. She also confirmed they would be delivered today as in the 5th march. They delivery is between 9am till 5.30 pm i got an email ag 5.45 15minutes past this time to say they had been delivered. I had to ask the recipient whos birthday it was to check if they had been delivered and she… Read Full Review

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★☆☆☆☆

“APPALLING SERVICE !!!!”

Written on: 20/02/2016 by Olivervisscher (1 review written)

Ordered flowers on the 13 th Feb to be delivered on the 14 th ........ . I was quite happy when I was contacted by them and explained that they could not deliver my request until the 15 th. However I disagreed to this and they confirmed they would do my refund immediately...... This has not been the case. I've made contact 3 times now and was also made to believe that a manager would contact me back promptly........ 8 days later and still no refund. This is appalling… Read Full Review

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★☆☆☆☆

“Same day flowers ...... Don't think so!!”

Written on: 04/12/2015 by Alenag463 (1 review written)

Was informed by a Leanne that the luxury flowers that I had ordered for my Mother's Birthday were not available and that they would substitute them with others of the same quality. After agreeing to the substitution, I then recieved another email several hours later informing me that the "ship" had run out of flowers and was not going to get a delivery of new ones until the following day. Sorry, but here's your money back....ta ta! This shambles of an outfit acts as a middle man between… Read Full Review

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★☆☆☆☆

“premium bouquet”

Written on: 25/11/2015 by simansss (1 review written)

Looked nothing like the photo posie was same size as my hand when i contacted them was fobbed off with more expensive stems used and made to full value £35 and a load of the c word for rubbish which apperently cant be used they dont care got your money very disappointed and will never use again anybody out there pay the couple of pounds more and get interflora… Read Full Review

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★☆☆☆☆

“Didn't ever deliver! ”

Written on: 15/09/2015 by MakailaStokes358 (1 review written)

My boyfriend ordered me flowers for my birthday, but when he came to see me late the same evening he was shocked to discover no flowers had been delivered. The person he spoke to blamed a Paypal error, but at no point tried to contact him, offer an apology or make compensatory arrangements. Yuw fact 'same day' is featured in this company's business name is a complete joke. Appalling… Read Full Review

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★☆☆☆☆

“Part of order missing. Refused to go back same day....”

Written on: 10/09/2015 by JaneW9 (1 review written)

I ordered a bouquet, chocolates and a ballon to mark a diamond wedding anniversary for my grandparents.. I ordered a week in advance and contacted the company on the day itself to ensure all was in order. I was assured it was. The balloon was not delivered, I contacted the company and was advised it had gone to wrong address. I asked if they would go back and they refused, even though it was mid--afternoon. They offered me the £6 refund, but £6 is not important, I wanted the delivery to be… Read Full Review

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★☆☆☆☆

“I do not recommend ”

Written on: 05/09/2015 by gcgg (1 review written)

We ordered at 1028am and delivery was confirmed by email and tracking. We were happy and relieved until a call to the recipient highlighted that they had not arrived. A call to the company a deeper told that their system showed as not delivered, but our email and tracking were incorrect. All that was offered was an apology and redelivery a day late (and still not there)… Read Full Review

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Janew9's Response to gcgg's Review

Written on: 10/09/2015

Yes I received a really poor service too. I was also offered a delivery a day late. Clearly this company has no understanding that customers would like loved ones to celebrate on their actual special day. Really disappointing as I listebed to the empty promises on their website, ordered a week in advance and got nowhere when my carefully placed order was not fulfilled

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★☆☆☆☆

“half if the order didn't arrive”

Written on: 17/08/2015 by roxy1991a (1 review written)

I ordered a Rose GIFT SET for 23 pounds. Instead all that was delivered was ONE Rose and NO chocolates. The Rose wasn't exactly in prestige condition either. The Rose was delivered by a 200 pound women who probably ate the chocolates. I spoke to a customer adviser who blatantly accused me of lieing by asking us to check the bag again... duh, like we didn't already. Not impressed - what an expensive Rose... shan't be ordering from their again! Absolutely gutted!… Read Full Review

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Janew9's Response to roxy1991a's Review

Written on: 10/09/2015

Yes, seems to be a trend with this company. One third of my order didn't arrive either and there was no interest whatsoever in putting things right. Awful people to deal with. Never again!

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★☆☆☆☆

“DO NOT USE!!! complete disappointment”

Written on: 14/08/2015 by NRC1 (1 review written)

Not only were the flowers rubbish, caused upset and were returned to the supplying florist the response from the customer service department at flowerssameday was unsympathetic with an attitude along the lines of glad you sorted it we don't need to do anything then. We will not use again and would strongly advise anyone else reading this to use another online service. If nothing else I hope this review stops someone else wasting £40 or so as I've just done!… Read Full Review

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