I cannot recommend Bride & Groom Direct. They accept payment for your order and do not tell you if an item is in stock and when you will receive it. When my order did not arrive I rang and was told that it would be despatched this week. Now I am told to ring later in the week, they do not know when the stock will arrive nor when the order will be despatched. They cannot tell you which items are in stock and could be printed quickly until after you submit (AND PAY FOR) your order. There is no manager available to speak to you. I was informed that the envelopes were sent a week ago - useless without the invitations - however they have still not arrived and apparently will be resent. I am appalled at the standard of customer service offered by this company. It is shocking. I am about to order alternative invitations as we need to send them out. DO NOT ORDER FROM THIS COMPANY. This is the second such experience that we have encountered with Bride and Groom Direct.

We ordered personalised thank you cards, paid our money and approved the proof. 3 weeks later we chased to see when we might receive the order and were told that the cards we had chosen were now obsolete. The item was still being shown on the website days later. Although there were other cards we liked we did not feel we could trust Bride and Groom Direct to deliver the goods and therefore ordered from another company who delivered within 3 days.

We booked online for a wedding and paid the extra £50 for it to be dispatched quickly - was told it would arrive by a certain date.. still waiting. I'm greatly unhappy and disappointed. Poor customer service and its difficult to get hold of them. Please do not use. I will not be a repeat customer.

I ordered the proof of a save the date card, which was confirmed by the company via email. When it arrived they had sent us the wrong item. I then emailed to say what had happened but didn't even get a response, never mind the correct proof! Difficult to say whether anyone actually works there...

The order took over 4 weeks to deliver! Communication from the company was appalling! And when I finally got my invites the colour of the envelopes didn't match the paper colour! Wouldn't recommend and won't be using them again! Will find another company to do the rest of my stationary!

I WOULD STRONGLY ADVISE YOU NOT TO USE THIS COMPANY AS THEY LET ME DOWN MOST BADLY BY FAILING TO DELIVER THEIR GOODS ON TIME!!! THis order was for my wedding day and I placed my order in good time. The order was acknowledged but the goods did not appear. I became anxious and started to chase nearer the time of my wedding. I was given reassurances and promised most faithfully that the goods would be delivered in time. Nothing appeared and my order finally arrived the Tuesday AFTER my wedding! I would stress that the error was entirely on the side of the company and there was no fault on my side.

BEWARE. I ordered our wedding invitations online after receiving some samples and reading good reviews about them. The invitations were received in good time however the layout of the text was cramped and not aligned as ordered. I was a little disappointed but not crushed about it, they didn't look too professional but we could have got over it. I was disappointed that they hadn't rung & let me know, they rang because they'd 'lost' the design so could easily have mentioned it then & at least we'd have known what to expect I e-mailed customer services with my comments and received the most horrible e-mail in reply. They basically said that they'd assumed it should have been done the way they did it, instead of the way I ordered. And it may not be what I'd wanted but it was what they'd done so put up with it. I'm shocked & upset and have no intention of letting them trample on me like this. Wish I'd never gone near them