Bride & Groom Direct Reviews - www.brideandgroomdirect.co.uk

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★★★☆☆
2.7 / 5
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  • Customer Service

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Bride & Groom Direct - www.brideandgroomdirect.co.uk
Bride & Groom Direct - www.brideandgroomdirect.co.uk
Bride & Groom Direct - www.brideandgroomdirect.co.uk
Bride & Groom Direct - www.brideandgroomdirect.co.uk
Bride & Groom Direct - www.brideandgroomdirect.co.uk
Bride & Groom Direct - www.brideandgroomdirect.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT USE”

Written on: 28/02/2018 by Castrodh232 (1 review written)

I cannot recommend Bride & Groom Direct. They accept payment for your order and do not tell you if an item is in stock and when you will receive it. When my order did not arrive I rang and was told that it would be despatched this week. Now I am told to ring later in the week, they do not know when the stock will arrive nor when the order will be despatched. They cannot tell you which items are in stock and could be printed quickly until after you submit (AND PAY FOR) your order. There is no… Read Full Review

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★★★☆☆

“Poor delivery courier”

Written on: 17/11/2015 by Isabeli363 (1 review written)

I ordered wedding invitations and the order was processed quickly. The invitations were fine however I was expecting a better quality of ink on the cards. However very disappointed with the DX courier man. He did not ring my door bell and had already taken a picture of my front door to prove I guess he had visited. As I opened the door he looked surprise. He was already writing something on his electronic pad. I confirmed my name and he gave me the package. I later learned he had forged my… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 18/05/2015 by Bradshaw412 (1 review written)

We ordered personalised thank you cards, paid our money and approved the proof. 3 weeks later we chased to see when we might receive the order and were told that the cards we had chosen were now obsolete. The item was still being shown on the website days later. Although there were other cards we liked we did not feel we could trust Bride and Groom Direct to deliver the goods and therefore ordered from another company who delivered within 3 days… Read Full Review

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Helen2420's Comment

Written on: 28/02/2018

Can you please let me know what company you used? We are now in the same position and the wedding is in nine weeks.
Appalling service offered by Bride & Groom Direct.

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★☆☆☆☆

“Unreliable, poor customer service and disappointed”

Written on: 07/01/2015 by ypBaldwin361 (1 review written)

We booked online for a wedding and paid the extra £50 for it to be dispatched quickly - was told it would arrive by a certain date.. still waiting. I'm greatly unhappy and disappointed. Poor customer service and its difficult to get hold of them. Please do not use. I will not be a repeat customer… Read Full Review

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★★★★☆

“Novice online shopper”

Written on: 16/08/2014 by 280Murphy (1 review written)

I placed an order for a wedding memory box and make a mistake when finalising. I phoned immediately-no queue-to get it sorted and unfortunately, it wasn't. I sent an email, and a great lady called Gayna not only sorted it but took time to both email and call me. This is customer service at it's best and has made my day. In fact, my year. she has no idea just how much she helped me and I'm soooo grateful. As for the gift, it is absolutely amazing and I know my nephew and his bride will love it… Read Full Review

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★☆☆☆☆

“Non-existant customer service”

Written on: 01/02/2013

I ordered the proof of a save the date card, which was confirmed by the company via email. When it arrived they had sent us the wrong item. I then emailed to say what had happened but didn't even get a response, never mind the correct proof! Difficult to say whether anyone actually works there… Read Full Review

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★★★★★

“Great wedding invitations”

Written on: 25/10/2012

Our Wedding invitations have just arrived and we are so pleased with them,. They are just what we wanted and such good value for money too. They came very swiftly after applying on line, it was so easy and straightforward… Read Full Review

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★★★★★

“Absolutely Stunning from start to finish!”

Written on: 03/07/2012

After researching online, I came across Bride & Groom direct for my wedding invites and stationary. The website was fab and really helped me to personalise the invites the way I wanted. I had a couple of queries and contacted customer service using the website chat and they were more than happy to help with anything! I've since posted out my invites and have received so many compliments. My guests are so happy, they love them as much as I do! Thanks very much to bride and groom as they've… Read Full Review

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★☆☆☆☆

“Won't be using again! ”

Written on: 08/07/2011

The order took over 4 weeks to deliver! Communication from the company was appalling! And when I finally got my invites the colour of the envelopes didn't match the paper colour! Wouldn't recommend and won't be using them again! Will find another company to do the rest of my stationary!… Read Full Review

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★★★★★

“Ordered day and evening invitations, plus thank you...”

Written on: 04/07/2010

Ordered day and evening invitations, plus thank you cards from this company. Really impressed with everything. The quality was excellent, there was always someone helpful on the phone if needed, and the value for money is pretty good. The only downside, was the amount of time each proof took to come through, but once finalised and ordered, the order arrived within 7 days… Read Full Review

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★☆☆☆☆

“I WOULD STRONGLY ADVISE YOU NOT TO USE THIS COMPANY AS...”

Written on: 29/06/2010

I WOULD STRONGLY ADVISE YOU NOT TO USE THIS COMPANY AS THEY LET ME DOWN MOST BADLY BY FAILING TO DELIVER THEIR GOODS ON TIME!!! THis order was for my wedding day and I placed my order in good time. The order was acknowledged but the goods did not appear. I became anxious and started to chase nearer the time of my wedding. I was given reassurances and promised most faithfully that the goods would be delivered in time. Nothing appeared and my order finally arrived the Tuesday AFTER my… Read Full Review

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Charlenefreeman's Comment

Written on: 15/10/2012

Just had an appalling delivery myself. This company is an absolute disgrace.

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★☆☆☆☆

“BEWARE. I ordered our wedding invitations online after...”

Written on: 17/05/2010

BEWARE. I ordered our wedding invitations online after receiving some samples and reading good reviews about them. The invitations were received in good time however the layout of the text was cramped and not aligned as ordered. I was a little disappointed but not crushed about it, they didn't look too professional but we could have got over it. I was disappointed that they hadn't rung & let me know, they rang because they'd 'lost' the design so could easily have mentioned it then & at least… Read Full Review

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★★★★☆

“We chose the "Pocket of Love" Invites and their...”

Written on: 26/02/2010

We chose the "Pocket of Love" Invites and their quality is excellent from the finely hammered card and neat embossing to the top class silver printing. Assembly is a doddle and we even got free gifts of a Wedding album and Guestbook which while they aren't "the best" they are certainly better quality than some free gifts I've had.
Our final choice wasn't one of their cheapest (although they were still cheaper than some others we'd seen elsewhere that weren't even as good!) We did get some… Read Full Review

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★☆☆☆☆

“I feel I have received very bad customer service from...”

Written on: 19/02/2009 by donnamfraser (1 review written)

I feel I have received very bad customer service from Bride & Groom Direct. Ordered invitations in December 08 and received my e-proof promptly within a week. E-mailed the company at least five times over the following four weeks requesting correction of an error in the proof (my fault) but didn't receive a reply. Tried to phone the 0800 customer service number on several occasions to be held in a queue. Eventually spoke to a member of staff 8 WEEKS after my proofs were issued to talk about… Read Full Review

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★★★★★

“Staff were very helpful and friendly. Lovely designs -...”

Written on: 29/08/2008 by cswiegers (1 review written)

Staff were very helpful and friendly. Lovely designs - there were at least 3 that I would love to have. When you actually see the invitations, they are even better than you imagined! I ordered my invitations on WEDNESDAY, and today (FRIDAY, yes, two days later) I have them in my hand. They are SO lovely. (The PURE ROMANCE design) I also had them printed in another language (Afrikaans) and they made NO mistakes!… Read Full Review

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★★★★★

“Highly recommended, although leave a bit of extra time...”

Written on: 15/08/2007 by alienor (3 reviews written)

Highly recommended, although leave a bit of extra time in case their printer does make a mistake and they have to correct your order! However, Bride & Groom Direct have proven very trustworthy in our case, as they have rectified the orders very quickly… Read Full Review

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