Connexin VoIP Reviews - www.connexin.co.uk

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★★★★☆
3.8 / 5
65% of users recommend this
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  • Ease of Set Up

  • Voice Clarity

  • Connection

  • Value For Money

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Connexin VoIP www.connexin.co.uk
Connexin VoIP www.connexin.co.uk
Connexin VoIP www.connexin.co.uk
Connexin VoIP www.connexin.co.uk

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Latest Reviews

★★★★☆

“Fewer issues than most other providers!”

Written on: 25/03/2015 by ryandavies (1 review written)

I moved here 2 years ago from an area that had national providers such as BT/Virgin etc, and I'm quite surprised at some of the reviews on here! Obviously people don't have experience of some of the larger ISP providers out there in the rest of the country. I was with KC for 1 year then switched over to Connexin as they seemed to offer better value for money and seemed to be the most popular next choice according to some work colleagues. I wanted something for both home and business. What I… Read Full Review

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★★☆☆☆

“No connection”

Written on: 25/04/2014 by jrussell88 (3 reviews written)

I've been using Connexin for years, for international calls. One minor irritation is that when the money runs out, they cut the line mid-call without any explanation. Which requires checking. It would be easier if they sent a message to warn that your credit was running low. Often - perhaps 2 times out of three - there are difficulties connecting, the connection is one-way, sound quality is poor or deteriorates. Usually I end up using my landline. As I'm looking for someone to takeover my… Read Full Review

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★☆☆☆☆

“How on earth can anyone justify selling a 500 minute...”

Written on: 20/08/2010

How on earth can anyone justify selling a 500 minute per month package as "Unlimited"???
Hidden away in the terms and conditions, section 2.2 "unlimited" is defined as 500 minutes.
On top of this there is a "Cancellation Fee" of £39 if you want to cancel within 12 months.
There service may be great (I wouldn't know) but the advertising is blatantly misleading, and the cost is relatively high… Read Full Review

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★★★★★

“Quick and easy to setup I found the live chat and...”

Written on: 08/07/2010

Quick and easy to setup I found the live chat and remote setup was a neat touch. Very fast email support and simple to use service. I used the soft phone for a day until my deft handset arrived the next day. It was a simple plug in and go thing from there… Read Full Review

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★☆☆☆☆

“Be very careful that you read the terms and conditions...”

Written on: 06/07/2010

Be very careful that you read the terms and conditions before you sign up. Their "unlimited" calling plans are blatantly mis-represented, giving you a call allowance of just 500 minutes per month - not unlimited at all. Also you sign up for a minimum 12 month contract so can't escape once you realise.

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★★★☆☆

“First impression of these guys was good. They advised...”

Written on: 29/06/2010

First impression of these guys was good. They advised me well and were fast. We bit the bullet and now have a good hosted PBX solution with call quality we are happy with. However, the initial set-up took a LONG time to get right and lots of testing was needed. To be fair though our requirements were complex.

Also, after digging in the control panels it looks to me that they are a reseller of the coms.com service which appears significantly cheaper for the same product. It was too late for us… Read Full Review

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★★★★★

“I have used connexin for over two years now and have...”

Written on: 23/06/2010

I have used connexin for over two years now and have found the service to be of an exceptional quality! The team at connexin are highly approachable and provide what feels like a one to one service, they have been able to customize my entire office phone system to my requirements. Keep up the good work!!!!… Read Full Review

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★☆☆☆☆

“Connexin fail to deliver - Be Cautious ”

Written on: 08/06/2010

Connexin fail to deliver - Be Cautious
As a result of this article and further investigation I agreed a contract with Connexin for my SME business. The guys at Connexin came to see us at our offices, seemed extremely knowledgeable and sold us a comprehensive package VOIP hosted PBX system to work across our land and mobile phone devices which would meet our needs and more. Unfortunately, after countless hours working on the system to try and make it work they were unable to provide the service… Read Full Review

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★☆☆☆☆

“Customer service is very slow. I have been looking...”

Written on: 23/02/2010

Customer service is very slow. I have been looking after our phone system in our office and we have had several problems with it as the configuration is not easy, their systems are confusing and not easy to use.
Put it this way even they managed to delete our automated attendant things by accident when "fixing" our problems!

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★★★★★

“Absolutly fantastic service and quality”

Written on: 06/11/2009

Absolutly fantastic service and quality… Read Full Review

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★★★★★

“Connexin is very good quilty voice service, never had...”

Written on: 15/09/2009 by Account1 (1 review written)

Connexin is very good quilty voice service, never had any probs with them… Read Full Review

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★★★★★

“I was looking for a voip provider and stumbled across...”

Written on: 10/09/2009

I was looking for a voip provider and stumbled across Connexin while reading computer shopper one day. It had been voted best buy and I thought that was as good a reason to try it out.
The ease of set up and voice clarity are definitely the major strengths of connexin. I made an enquiry via their website and was guided as to which phone and plan would suit me best. Everything was up and running sooner than I had anticipated as well.
The pricing is also very reasonable, especially for those… Read Full Review

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★★★★★

“Being a non techy and a newbiw to voip - i scoured the...”

Written on: 16/07/2009

Being a non techy and a newbiw to voip - i scoured the internet for weeks in search of the right Voip provider for my business, i went through tonnes of sites full of adware and cheap adverts with links ot other sites.. but then i found Connexin. the website was clear and the live help staff on the website were really helpful from my live chat with a very friendly chap to set up took 2hours which was brilliant! I have nothing bad to say about these guys - Highly recommended - BT should learn a… Read Full Review

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★★★★★

“I ring my daughter in Qatar and the line quality is...”

Written on: 19/05/2009 by swanseajaffa (3 reviews written)

I ring my daughter in Qatar and the line quality is brilliant with no echo, line noise or delay. Daughter reckons the call quality is better than SightSpeed, and they have the cheapest pay as you go call charges of all. Give Connexin VoIP a go as you won't be disappointed… Read Full Review

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★★★★★

“Connexin VoIP is highly recommended. Brilliant...”

Written on: 03/03/2009 by JamesMay (1 review written)

Connexin VoIP is highly recommended. Brilliant Customer service. Full stop. Great service - highly recommended! I cannot think of a single bad thing to say… Read Full Review

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★★☆☆☆

“I have been waiting since Monday 6th October for a...”

Written on: 10/10/2008 by GlynRB (2 reviews written)

I have been waiting since Monday 6th October for a response of Connexin VoIP to my queries.

They have £10 of my money and I want it back

"Live Support" has been "Away" every time I have logged on, and the web site doesn't match up with the manuals… Read Full Review

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Glynrb's Response to GlynRB's Review

Written on: 15/10/2008

Update to previous comments. There was a problem with communication. Connexin support thought they had me an e-mail response but, for whatever reason it didn't get through.<br/><br/>Subsequently their response was excellent, and although their web site needs a thorough rewrite so that it refers to the software that people need, the quality of the service has also turned out to be excellent. <br/><br/>I would now say that they get a 5 for call quality. Maybe a 3 or 4 for support once we were communicating.

<br/><br/>MODERATOR COMMENT: the ratings of the review has been altered in line with your comment to an overall 4.

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★★★★★

“Thank you for all your help in getting me setup. Im...”

Written on: 11/10/2007 by ChloeM80 (1 review written)

Thank you for all your help in getting me setup. Im not a techie so needed all the support I could get! I'm so glad that there are companies out there who still care about the user and not just their money!… Read Full Review

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★★★★★

“I emailed on Tuesday several times to ask about the...”

Written on: 11/10/2007 by danielgrant (2 reviews written)

I emailed on Tuesday several times to ask about the product - set it up effortlessly but had problems getting x-lite to work on my mac. I continued to email for support and rather than being ignored because I didn't want to buy something I got a reply in five minutes. The support team worked with me for 2 days to solve the problem and didn't give up on it.

I have an 0845 and a geo-local number which forwards to the 0845 number free of charge. There is no set up cost or monthly fee for the… Read Full Review

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★★★★★

“I emailed Connexin VoIP on Tuesday several times to...”

Written on: 11/10/2007 by danielgrant (2 reviews written)

I emailed Connexin VoIP on Tuesday several times to ask about the product - set it up effortlessly but had problems getting x-lite to work on my mac. I continued to email for support and rather than being ignored because I didn't want to buy something I got a reply in five minutes. The support team worked with me for 2 days to solve the problem and didn't give up on it.

I have an 0845 and a geo-local number which forwards to the 0845 number free of charge. There is no set up cost or monthly… Read Full Review

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★★★★★

“Great sound quality a must try.”

Written on: 04/07/2007 by maddox85 (1 review written)

Great sound quality a must try… Read Full Review

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Luscombelady's Response to maddox85's Review

Written on: 21/08/2007

I found this review helpful because... I'm looking for information about VOIP and service providers

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