I would like to share my negative experience with autoUnion.eg rental car agency. Perhaps it could prevent others from having similar experiences. I rented a car at Agiou Foka 853 00 Kos location to travel to Kalymnos for rock climbing. They dint tell me I can’t take the car to another island. I assumed I can take my car anywhere as long as I am not crossing boarders to a different country. AutoUnion called port authority and instructed them to forbid me to board the ferry. They asked me to leave the car at the parking lot at Kos port which I did. Then AutoUnion went out of their way, called port authority, and claimed that I abounded the car. I dint mind to pay the fine for leaving my car IF I parked illegally. However, claiming that I abounded the car was absolutely not true and not necessary. I was left without the car in Kalymnos which limited my freedom of movement, had to spend 1/2 day at port authority dealing with forms, local beuracracy, pay fine, and be subjected to rudenesses and unprofessionalism. After I returned my car and my rental agreement was signed off, they charged me an additional fee for cleaning car on inside which was illegal. Please stay with reputable car rentals that follow international laws, standard protocols and procedures.

We rented a car from Auto Union this Summer. The car we´ve got had a lot of scratches and looked pretty much worn down. It wouldn´t be a huge problem if the car didn´t broke after one week… The transmission just stopped functioning one day, and of course, it happened in the middle of nowhere, quite late in the evening, on a sharp turn of a very narrow road. As it turned out, the car didn’t even have a warning triangle. Yes, we should have checked it ourselves at Auto Union office when we got it, but all those times we rented cars before – from other providers – we never ever needed it, besides, we assumed that the car would have all the necessary things… well, it didn´t. The whole story of getting out of there was a nightmare. Auto Union did provide us with another car after a lot of telephone calls and discussions (and they charged us for delivering this another car to us). Then we had to pay for the transmission repair! They blamed us for the transmission failure and insisted that it was our driving style that led to the break down. Well, as I mentioned already, it was not the first car we rented being on holiday, we have car at home, we never had situation like this. So, to make the long story short: I strongly recommend you to rent a car from some other company, no matter what, it would be difficult to find worst service than we had at Auto Union.

Booked a car months before our holiday, we arrived a couple hours late because of the flight was delayed and then the ferry from Samtorini to Naxos was running late, when we arrived at Naxos we phoned to find the office to be greeted on the phone by a man that was absolutely rude and said that we missed our drop off time, we rang the head office made a complaint, the women at head office said she could get our car to us within the hour, but we decided to cancel and ended up booking with Hertz who was much more friendly and same price with less stress!

The company representative made a mistake with the booking that resulted in a fairly significant inconvenience for us and they still charged me an extra fee. It was an honest mistake and we didn't get upset. My problem was it caused us an inconvenience and they tried to insinuate it was my fault, which it was clearly not. Even after I proved it with emails sent from their company representative they still charged us an extra fee. They apologized but would not return the money for the additional fee. The amount of money was trivial, I am primarily disappointed in the poor business relations. The rental car itself was good and the one agent we had contact with was quite nice, however, the customer service agent was very unreasonable.

BE VERY CAREFUL WHEN BOOKING ON THEIR WEB SITE! PAY ATTENTION TO THE DETAILS! When booking our rental car, I took too long and their site timed me out. . . OK. . . but when I immediately logged back in, the price when up by 20 Euros. By accessing my prior "look up" and paging backwards, I was able to "refresh" that page and book with the original price. BUT. . . although I paid 23 Euros "more" to pick up the car at the airport and drop it at a ferry terminal. . . the "voucher" they sent said we must return it to the airport. Thank goodness I saved "screen shots" of our booking. I asked them to correct the voucher, and they replied that we must pay an additional charge for dropping the car at the ferry terminal. As absolute proof. . I sent them copies of the screen shots with the correct pick up and drop off points. . . and the original price. They are still insisting that I pay an additional fee of 23 Euros to drop the car at the ferry terminal. I cancelled our booking!

they gave us a car with bad battery!l! We took the car from Heraklion airport and drove to chania. It was fine at the beginning. Then after four days, in the middle of the city, we couldnt start the car again! It was in the evening, their service was open untill 9 and the road service number they gave us also doesn't function anymore after 9!!! We were lucky to be in the city so we could take a taxi, couldn't imagine what could happen if we were Somewhere out of town. We had to take a taxi back in the morning to the car and there came a guy from road service. It was not easy to get this road service either. Because we found out the car was not from autounion but some of their partners so they don't even know with which road service they have contract with for this car!!! In the end, the guy told us the battery was broken and he had to push the car down the street to get it started!!! We were then forced to keep in driving to get this car back to Heraklion.. We planned our trip and tanked the car full, due to this story we had to break our trip. Of course we didn't get money back for the fuel, or the taxis. We didn't even hear a sorry for ruining our holiday. NO more!!! Never again will I use their cars!!! AVOID!!!!!

The pick up and drop off process was smooth and the map and directions to our villa was helpful. However, the state of the car was a disgrace and we were supposedly given an 'upgrade'! We hired a Caddy sized car but were given a huge transporter van which for the roads of Santorini was ludicrous. The van was clearly the last thing they had in stock. The driver's seat belt didn't retract, the passenger seat belt behind the driver's seat had a hole where the buckle should have clipped in. There were holes in the flooring, in the seating with stuffing coming out. It smelt, was dirty and the rear view mirror was cracked and you could hardly see through it. The rear brake light cover was cracked and there wasn't a panel that didn't have a scratch or dink in it. We were pleased to return the car without any extra scrapes given how small the roads were but if they charge us excess for the dreadful prior condition we hired it in I will be furious. Would never hire from them again.

We had arranged to get our car at Piraeus Port (Athens) and had reconfirmed our exact arrival time and pier location more than once. However no one from Auto Union ever showed up at the correct spot. After 90 minutes and many (expensive) phone calls, we finally gave up and were heading for the Metro when we spotted the guy from Auto Union. He was many blocks away from where he was supposed to be and had made no effort to find us. Supposedly the people at his office had called him. Either they were lying to us or he was ignoring them. In any event we were delighted to finally get underway. The car had only about 1/8 of a tank of gas; fortunately we were able to find a gas station pretty quickly. Much worse was that the GPS we had requested stopped working almost immediately. The drop off guy had warned us that its battery was low, but as it turned out that was because it was broken and unable to re-charge. Getting around in Greece, where we couldn't readily read the alphabet, without a GPS was something of a hair-raising adventure. When it came time to return the car, we had only been given GPS coordinates. Without a working GPS there was no way for us to find their office at the Athen airport. We were staying at an airport hotel, so we requested them to come pick up the car. At first they refused, but (again many expensive phone calls later), they finally agreed, as we told them that otherwise we'd just leave the car at the hotel. All in all a most unpleasant experience!!! And not at all typical of the service we met with otherwise in Greece.

We rented our car in Rhodes through Auto Union through economycarrentals.com. After checking in with the employee at the airport, some guy just drove up in the car, said "The keys are in the ignition" and walked off. We rented a car in Greece once before and had no problems with damages/inspections, so we figured this was the same. The car was pretty junky to begin with and the sideview mirror had been broken off and glued back on. Also, the car was delivered only half full of gas although it was supposed to have a full tank. We returned the car with no additional damages to the airport parking lot and were charged 30 Euro later that day on our credit card. We called and conveniently nothing was annotated on the computer, but there was a note on the actual contract about damage to the mirror, even though the car had already been rented out again. If you rent from this company, be prepared to pay additional charges as they are unavailable for initial and final inspections, and will surely rip you off.

I wouldn't recommend this rental in Samos and will be cursed if you got a car from them!! They ruined my vacation. They gave me a 9 seat car with no air conditioner!!!! The windows were sealed with silicone!! It's a shame Greece is such a nice place and these people think tourists are stupid!! I am Greek and I hate to say that people doing business in such way make me ashamed!! They even told me they want to give cars to tourists only because Greeks cause problems. I guess they wanted me to only pay 110 euros per day for a car that had all the mirrors broken and was dirty. Don't give these people business. PLEASE

I made a reservation of a mid class car but the rented one was smallest and lowest class, very old and in terrible condition. Air conditioning smelled rotten, the engine was finished and fuel consumption was 11 ltr/100 km. I demanded a compensation but this company gave me nothing but harm. The only positive thing was that the brakes were in good condition.

the car was so old and the wheels in very poor condition bag of rubbish

BOOKED CAR THROUGH ECONOMY CAR RENTALS.PICKED CAR UP AT PAPHOS AIRPORT AUTO UNION "COMPOUND" FROM WHAT LOOKS LIKE A RUN DOWN SCRAP YARD. CAR INSPECTED IN THE DARK! - ONLY A DIMLY LIT INSPECTION AREA AVAILABLE TO LOOK AT THE CAR - DURING INSPECTION I FOUND IT TO BE COVERED IN DENTS, SCRATCHES, SCUFFS ETC. ETC. AND PANELS MISSING FROM A DIRTY INTERIOR.NO ALTERNATIVE AVAILABLE! DROVE CAR OUT OF SCRAP YARD TO FIND H.LIGHTS WAY TOO HIGH AND OTHER DRIVERS GETTING DAZZLED. SUSPENSION AND STEERING WORN AND KNOCKED ON EVERY BUMP. GOT ONTO MOTORWAY TO FIND VIBRATIONS THROUGH STEERING AT HIGHER SPEEDS.I HAD TO USE WIPERS AFTER FIRST WEEK OF HIRE ONLY TO FIND THEM NOISY AND INEFFECTIVE. OVERALL -- AN EXPENSIVE RIP OFF OF A HIRE CAR. BY FAR THE WORST CAR I HAVE EVER BEEN GIVEN FOR A RENTAL. SHAME ON YOU.