Flowers For All Occasions UK www.flowers-for-all-occasions.co.uk

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★★☆☆☆
1.7
16.0% of users recommend this
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Latest Reviews

“A history of letting people down”

★☆☆☆☆

written by scottmcgarvey on 16/09/2012

Ordered flowers from them for Mother's Day. This was the first time I could not get flowers to my Mother in person. I looked for an online company that did a good deal, but could also fulfil the order, within 2 or 3 days. Bonus (it seemed) that put this company above others, was that they would also deliver a *free box of chocolates*. My mother *did* receive some DEAD flowers (late) the day after Mother's day, from me - her son, who had to go to hospital at short notice. **No chocolates either**. I tried telephoning, emailing (several times). Was passed from pillar to post on the 'phone, with the phone call 'conveniently' getting cut-off. When emailing, I was told that the order would be 'made good'. It *never was*. My Mother died 6 months later. I wish I had never clicked on this company's website (SO much). What a mistake. I have done some homework on "Kenny Crouch" aka "Kenny CROUNCH". Have a look on Google. You will find a series of different names for different online florists that *allegedly* will deliver an order for you, certainly take your money, but either not fulfil the order at all, or just fail miserably in one way or another. He just sets up another company name after a while. DO NOT USE. I gave this company another chance to reply to my email

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Stellamanella's Response to scottmcgarvey's Review

Written on: 24/01/2013

I can't believe they are still trading...terrible company!

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“Lovely flowers etc for bargain price!”

★★★★★

written by Buffy_Boo on 17/08/2011

I have used this company repeatedly for over a year and have never been disappointed. The flowers are always beautiful and often last a long time. The balloons are also excellent. I have never had a bad experience. Staff are helpful - generally I don't need any interaction as ordered online but on one occasion the address I put in couldn't be found and they called me to clarify details. The prices are unbeatable, especially considering the quality of the product. The website could be improved as it's very basic, but I've managed to work my way around it.

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“good flowers but site could be improved.”

★★★☆☆

written by on 29/06/2011

I am told that the flowers were lovely and of a good quality. My only problem with the site is that it allows you to select delivery dates that are not available. It allowed me to select a delivery for Sat but when I had gone through it all I then discovered on the T&Cs that the date was not available. It arriived on time based on the T&C information but it was not the date I had selected. If a delivery date is not possible then you not be able to select that date. Other sites block out dates that can not be offered. By the time I realised this I had already gone through to buy them. I have gone back to the site to add my own review and although it shows good review from other people it will not allow me to add a review of my own.

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“Flowers not received. Appalling customer service. Do...”

★☆☆☆☆

written by on 20/06/2011

I wish I had seen these reviews prior to placing my own order. I placed an order with Flowers for All Occasions on website www.flowers-for-all-occasions.co.uk and payment was taken within 48 hours. The flowers and chocolates never arrived. Furthermore, no delivery status emails were ever issued. To date I have received two responses to written requests asking, firstly for an update, and secondly for a refund. The two responses I received were mere one liners (with no greeting or apology) advising that I call an 0800 number. It seems that I must now take this further in order to gain a refund. I do not recommend this website.

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“Do not use this site - they will take your money and...”

★☆☆☆☆

written by on 11/05/2011

Do not use this site - they will take your money and deliver poor quality flowers that do not look anything like in the web site!
Total sham website - that cons people with the promise of reasonably priced quality flowers on time!
If this company was a horse then I would be getting the gun out!
DO NOT GET CONNED AND STAY AWAY AT ALL COSTS!
PLEASE TELL EVERYONE YOU KNOW!

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“I ordered flowers for my mum on mothers day and it...”

★☆☆☆☆

written by on 05/05/2011

I ordered flowers for my mum on mothers day and it arrived a day earlier. The quality of the flowers were quite poor and just not worth the money. A free box of chocolates was on offer which never arrived. No answer on the customer services telephone number. I tried to email them several times and finally received a mail requesting me to ring them. When I did, they apologised and said that they will send the box of chocolates straight away - still not received it!!! Very poor communications, do not stick to their word and poor quality - WOULD NEVER USE AGAIN AND DO NOT RECOMMEND IT TO ANYONE!!!

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“I searched desperately to find a company that would...”

★☆☆☆☆

written by on 01/05/2011

I searched desperately to find a company that would deliver flowers on a Bank Holiday for an anniversary and Flowers-for-all-occasions offered delivery on that date. However, after reading countless reviews of this company, I should not be disappointed by the fact that the flowers have not arrived - even 2 days after the event. Clearly making a promise to deliver and actually doing so mean two different things to this company. The Customer Service number just rings out and the web site is down. Do not use this company - they will take your money and fail to deliver as promised.

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“Absolutely appalling. Flowers never delivered. No...”

★☆☆☆☆

written by sm47 on 23/04/2011

Absolutely appalling. Flowers never delivered. No response to emails from Customer Service and no reply when phoning them. DO NOT USE THIS WEBSITE.

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“Absolutely unbelievable is about the only thing I can...”

★☆☆☆☆

written by on 15/04/2011

Absolutely unbelievable is about the only thing I can say!
Ordered Mothers Day bouquet (2011) for delivery the day before (to ensure arrival in time!). Checked and double checked the details that I inputted (all correct). Delivery was made to an unknown address (part of mine, part of my mothers?). Bouquet was held at the post office until I collected it (only because my post man knew me), I was then charged for it. Up until this point I had emailed the company three times - no response whatsoever. Called the company, finally got through after trying for over an hour... yes we will refund you the delivery charge! Yes thats right, only £4.95... after arguing with them that I didn't want another bouquet to be sent out did they agreed to refund the money. Had to then call again 4 days later to chase up the refund, again arguing with them, I now can report that I have finally received a full refund. Please NEVER, NEVER, NEVER use this company.

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“i ordered 2 bouquets for mothers day and paid the...”

★☆☆☆☆

written by underlob on 13/04/2011

i ordered 2 bouquets for mothers day and paid the extra for delivery on that day. i ordered the spring yellows bouquets. my mother in law received her bouquet 3 days prior to mothers day - there was not one single yellow flower and there were about 10 stem - half of which were dead or brown. the message had been printed off my order email and had been stuck on a card with celetape. my mom has yet to receive hers at all. when i phoned up, the staff were rude and dismisive and made me feel like i was the one in the wrong. this company should be reported! i am telling as many people as i can about this company. despite negative reviews being written on their site, they have 'disappeared' over night! terrible company - BE WARNED!!!DO NOT USE 'FLOWERS FOR ALL OCCASIONS'

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“Terrible. No delivery on my Mother in Law's 80th...”

★☆☆☆☆

written by on 09/04/2011

Terrible. No delivery on my Mother in Law's 80th birthday. Very disappointed. My sister arranged this from New Zealand unable to follow up for a refund due to the potential cost of calls. Would recommend to NO ONE!

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“this company is the worst company i have ever dealt...”

★☆☆☆☆

written by on 07/04/2011

this company is the worst company i have ever dealt with on the internet having spent 50.00 on flowers for mothers day which did not arrive on time i was disgusted when they did turn up arriving in a battered cardboard box half dead with a card that was clearly written by a small child, having complained they agreed to send a second bouquet an upgrade they said OMG you have never seen any thing like it they were clearly at least 5 days old and dead. my advice NEVER USE THIS COMPANY..............................

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“I am absolutely furious at this company.Flowers -for-...”

★☆☆☆☆

written by on 05/04/2011

I am absolutely furious at this company.Flowers -for- all- occasions.co.uk
I ordered flowers and chocs for my Mum for Mothers Day, they didn't arrive, however two days later a bedraggled and wilted bunch arrived, I e- mailed and phoned for 3 days before my call was finally answered by a member of staff who obviously didn't attend customer service training or charm school, she was extremely defensive and stated that they tried to deliver and no one was home (completely untrue, my 73 yr old Mum stayed in all day as I told her to expect a delivery) I asked for a refund which was refused, she said they would send out a new bouquet, I told her if it was anything like the last one, not to bother.
Please do not use this company, you will only be disappointed and so will the recipient.
If I could give a minus rating I would.

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“Most disgraceful service i have come across!!! HATEEE...”

★☆☆☆☆

written by on 02/04/2011

Most disgraceful service i have come across!!! HATEEE the fact i ordered flowers for mothers day... needed to contact them . NO customer service whatsoever.. REALLY REALLY frustrated with how they handle their customers... WISH i read the reviews before ordering.. take my word NEVER EVER EVER EVER ORDER FROM THIS COMPANY!!!!!!

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Marymax's Comment

Written on: 07/04/2011

I agree entirely with this review, if I could find a way to stop this company ripping people off I would, I have put it on my facebook page, I am absolutely furious with them, I just wish I had googled them before paying up. Lesson learned.

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“ordered floweres for mothers day should have recieved...”

★★★☆☆

written by on 01/04/2011

ordered floweres for mothers day should have recieved them on 2nd april and recieved them on the 1st april . flowers were very nice very happy with them . was also to recieve chocolate with flowers that i payed for but did not recieve them . would like to hear back from you

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“The site is very well presented and easy to navigate,...”

★★★★★

written by on 31/03/2011

The site is very well presented and easy to navigate, with a very wide range of both flowers and prices. I have used them more than once and the recipients have been overjoyed with the quality of the flowers and they have always been delivered on time! I particularly like the option provided to increase the amount of flowers to your chosen bundle. Well done keep up the good work!

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“I ordered some flowers for my mother's birthday or the...”

★☆☆☆☆

written by on 29/03/2011

I ordered some flowers for my mother's birthday or the 27th February and the website allowed me to place the order on a weekend for delivery on the Monday 28th as I requested same day service, my payment was taken with no messages to say this would not be accepted,it then shocked me that their terms for delivery stated any orders received over the weekend would not be delivered until the Tuesday, I rang first thing Monday morning to be advised that I would be refunded my money and the order was cancelled, it is now the 28th March a month later and I am still waiting for my refund and a respond to two emails sent to this company, DO NOT USE AS THEY ARE HAPPY TO TAKE YOUR MONEY AND RUN, worst florist I have ever used, definately NOT RECOMMENDED

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“I had ordered flowers & chocolates combination to be...”

★★★★☆

written by on 16/03/2011

I had ordered flowers & chocolates combination to be delivered to my wife on valentine's day. To my surprise despite all odd reviews the flowers did reach her on that day & that too very fresh. So thumbs up for their on time delivery.

The only thing missing was the free box of chocolates which was shown in the final payment receipt also. I think they just don't deliver that :( to anyone, hope they remove the same from their website. Other than that excellent service.

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“After reading all these reviews yesterday, I was...”

★★★★★

written by on 15/03/2011

After reading all these reviews yesterday, I was really worried that my sisters flowers were going to be awful- however they arrived this morning early and beautiful - although the free chocolates were not there I did receive a 5% discount when I ordered - would use them again and again. The only downside was the time it took for them to answer the phone - but I only called to double check because of the bad reviews - WOULD HIGHLY RECOMMEND

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“i braught these for a colleague at work as she was...”

★☆☆☆☆

written by on 07/03/2011

i braught these for a colleague at work as she was leaving. i was so embarrased when they arrived! the flowers arrived in a box, half wilted and missing half of the buds. Not as described at all, be warned keep well away from this company. what a ripoff!

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