I place on order on 15/02 for next Day delivery,,,,I haven't receive it yet but you Take money from my account!!!what Shall I do???please advise ASAP

For many years I have been shopping at Republic for all of my family. At Christmas I purchased £200.00 worth of vouchers for my student daughters. Now that they have gone into administration they are worthless. I find it unbelievable that shops can take your money for these things and not return either the cash or give you goods to there value. The shop assistant in Aberdeen did advise me to contact the Customer Services line, but low & behold no answer. The government needs to put a stop to this kind of thing.

I ordered a item yesterday from republic before I knew it had gone into administration. The goods have not been delivered but the money taken from my account. I have no tracking reference or confirmation e-mail. What should I do now? I cannot find an e-mail address for customer service online, if anybody has one could they please post it.

Ordered a jacket 7 days ago, have been given an invalid tracking number emailed 3 times & they haven't got the decency to reply! Would not use this company again nor recommend them to friends.

Today i was trying to buy a few items from thew republic sale, i added about 5 to my basket and was just about to check out and pay when it crashed. I then though oh it will only last a few minutes...no it has lasted all day. Then when it finally did start working again none of my items were in my basket and i had to search around AGAIN for them. When i did finally find them they weren't in my size. What a load of utter rubbish!! Because of their stupid, rubbish website i have now wasted my time and they have missed out on my money.

The girl claiming to be a manager talking to another staff about non working things while myself and son stand there asking for amounts of help.

i baught a dress for my daughter,it wasnt to her taste so i sent it back she had not even tried the dress on only to be told by the snotty sales assistant at the white rose store that it had fake tan inside the dress so couldnt be returned,my daughter is allergic to parrabin which is found in most cosmetics and clearly the store had sold the dress n this condition to begin with,i got on the fone and got nothing but back chat of some slip of a girl,i said please look at what my daughter is wearing a genuine barbour coat,a genuine lipsy jacket and genuine ugg boots hardly thing i would waste our time coming bac with a nasty cheap £25 dress for no reason,told she could have a credit note but no refund exactly what policy are they useing,i now have customer services number dont hold much hope out there,my daughter was told tke ya credit note and get out of the shop before we call security she is 15 years old,republic you are a disgrace os a company,note to all check all clothing before you buy as this is what you will get,will never be buying from the store again,ive spent thousands in this store never again !!!

After their rubbish website let me down and ended up charging me for something through paypal that I never received, I began nagging the customer service department. Firstly, on their website it clearly states that they will reply to emails within 48 hours - good joke mate. Try a week and a half - and even then they don't attempt to answer your query properly. I then went through their customer service department by phone (by the way, call this number: 01133900900, as it is their geographical number and is a lot cheaper than the 0845 rubbish they give you), this also took me a very long time. All for an order that totalled to £9.99, thanks for wasting my time you absolute tosspots.

I would never buy from this company again. The customer services team don't care at all and just want to get you off the phone. I placed an order on monday, I found out yesterday my order still hasn't been shipped, I asked when will my order be despatched and they couldn't tell me. It's now Friday and I've still not had an email saying my order has been shipped. I asked can I cancel my order but it has to be despatched first, even though it's still in there warehouse! I've never heard something more ridiculous in my life. NEVER USE THIS COMPANY!! I am so disappointed. I wanted those jeans and top for a christmas do and now I'm not even going to get my order or money back in time.

purchased a pair of jeans on 27th sept returned on oct 1st its is now nov 20th still no refund rang 5 times was told i would get the refund in 5 working days each time i rang and on the last occasion the staff were brutally rude espically lauren. this is now a matter with my bank helping me get my money.
do not order from this company is my best advice.

Ordered three items online and on check out it gave the option to leave a mobile number to get text when delivery was due. Great I thought...
Next morning text duly arrived stating delivery slot 12pm to 3pm. I waited until 3.30 ..no delivery..did school run then came home and card through door....rang couriers(Home Delivey Network) and explained. They said not time slots are given other then 7am to 7pm. In the end agreed on 10am to 3pm and 4pm to 7pm the next day. Then day of delivery another text from Republic stating 2nd delivery attempt 14.30 to 17.30.Now I'm confused which one is correct ? Delivery finaly arrived 3.45pm and spoke to driver who confirmed not time slots can be given for delivery and he had no knowlege of the time Republic had told me not the times I had arranged with Home Delivery Network. Emailed complaint to Republic and to date still waiting for a reply. Will not be giving either of them my custom in the future. Also has similar problem with Argos who use Home delivery Network.

I am severly disappointed with the service I received, I order a number of items from the website, and used a £5 voucher that you recived when spent over £40. Firstly the goods arrived, minus a cardigan then 2 days later a email followed saying out of stock, and I would be refunded. However, they added on a delievry charge even though I purposely spent enough to get free delivery. Then they had the cheek to take of a percentage of the £5 voucher even though the items I recived came to over £40 still. Very very poor service which has put me off ever shopping with them again. Useless at customer service too.