ING Direct Reviews

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Latest Reviews

★★☆☆☆

“ING direct very complicated”

Written on: 06/04/2013 by bluebutterflies73 (1 review written)

I would agree that ING savings accounts are soooo complicated. Its really difficult to remember all the numbers you have to input online and its very easy to get locked out. Despite being frustrated about having to have a pin sent out yet again to unblock my online account, a telephone advisor told me I was 'behaving strangely'. Terrible customer service and I will be moving my account at the earliest opportunity. thanks… Read Full Review

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★★☆☆☆

“ING Direct account closure”

Written on: 18/06/2012 by Tryingtogetsorted (1 review written)

I've had a savings account and a couple of cash ISAs with ING Direct, and until the last few weeks I would've recommended them to anyone. However I changed my bank account a few weeks ago. I tried to change my linked account but had a problem so I phoned them. Whilst I was on the phone I noticed a line in their guide which said that I would have to validate the account by making a deposit by cheque. I mentioned this to the staff member informing him that my new account did not come with a… Read Full Review

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☆☆☆☆☆

“I had their savings account for over 5 years. There...”

Written on: 19/11/2008 by elizabethkim (1 review written)

I had their savings account for over 5 years. There had been no incident and I was relatively happy with them. I even recommended their service to few of my friends.
THEN...the problems began. I called ING to link a new checking account to the Orange Savings account. Answered security questions just to initiate my call. Then was transferred to another agent who was supposed to help me with the linking. She asked me more security questions - this time the questions did not pertain to me at all… Read Full Review

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★★★☆☆

“ING Direct don't call after 5pm because systems are...”

Written on: 26/02/2008

ING Direct don't call after 5pm because systems are usually down and staff say they'll call back but they've never called me back. Also, interest rate almost stagnate for the last 2yrs. Better deals elsewhere… Read Full Review

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☆☆☆☆☆

“I wanted to open a savings account with ING Direct, I...”

Written on: 10/12/2007

I wanted to open a savings account with ING Direct, I had to get several identification documents certified by a professional person, which I did, I asked a family friend who works for the Ministry of Defence, I sent all the certified documents along with a cheque to them, they wrote back stating that my certified documents were unacceptable and they had to be certified by a doctor or accountant or solicitor instead. I then opened another savings account with Egg and transfered my money to… Read Full Review

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☆☆☆☆☆

“I contacted ING Direct to open a savings account, I...”

Written on: 08/12/2007 by Jade31 (1 review written)

I contacted ING Direct to open a savings account, I was told to gather identification (birth cert, passport etc) and have them counter signed / certified by a professional person. I asked a family friend who works for the ministry of defence if he would do this. He certified all of my id documents and sent them to ING Direct along with my cheque as requested by them to open the account.
They then sent all of my id documents back to me, stating that they were unacceptable and had to be signed by… Read Full Review

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