Boots Reviews

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Latest Reviews

★☆☆☆☆

“Prescription Service ? Boots is getting the BOOT !”

Written on: 02/07/2019 by JaydenGordon1990 (1 review written)

I am on long term medication for various ailments including Cancer. "Try Boots prescription Service" was the advice my G.P gave. "No need to travel backwards & forwards to collect repeat prescriptions from the surgery". Now, after almost two years of continual monthly hassles at the Enfield Town branch, that has caused me to make stressful double journeys and numerous hectic phone calls to my G.P, I have decided to give Boots..the BOOT ! Almost each and every month there has been a problem… Read Full Review

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★☆☆☆☆

“Terrible Service from Boots Toll Gavel Beverley”

Written on: 25/06/2019 by AlinaGillespie (1 review written)

I haven't been feeling too well for a couple of days and called into Boots in Toll Gavel in Beverley today with the purpose of speaking to the pharmacist. I couldn't see a point saying pharmacist only one saying medicines and one saying prescriptions. So I waited by the sign saying prescriptions thinking the pharmacist would most likely be there. There were two female staff making up prescriptions who didn't look up to see if they could help and another female who had moved across from the… Read Full Review

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★☆☆☆☆

“going down the drain ”

Written on: 01/03/2019 by Jasei1946 (1 review written)

no staff around to help you wait forever to get served floor dirty and the shops look a mess come on boots what's happening !… Read Full Review

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★☆☆☆☆

“Love to say no”

Written on: 30/12/2018 by pfVega412 (1 review written)

Why do Boots managers stand out from the competition in their delight to say no? Its normal (and right) that some questions are asked when you request a pain relief product, but Boots excel. Then, having gone through the mill of questions that even your doctor would hesitate to ask, they defer to "the manager" who refuses to sell the product. No reason - just no. I can only assume the rush of power gets to them. Failed doctors? Its no real issue - I will always get the product at another… Read Full Review

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★☆☆☆☆

“Awful service from boots chemist in Truro”

Written on: 01/09/2018 by tropicland (1 review written)

Went into Boot’s chemist in Truro today and I will not be going in again waited to pay for my goods then some girl with a blazer decides to serve the queue took goods out of my basket and I paid not asked if I would like a bag to put all my items in then i asked where in the shop the Dettol was located only to be given the response we don’t sell Dettol here so looked for it myself and found the product but will be buying from elsewhere from now on… Read Full Review

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★☆☆☆☆

“Boots Prescription Collection ”

Written on: 06/04/2018 by JonathanDavidS (1 review written)

Unreliable and poor customer service. Essential medicine prescribed by Consultant regularly missing causing grief and hassle phoning up G.P to find out why _ medicine not ordered by Boots. … Read Full Review

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★★★☆☆

“Boots HAS gone rogue”

Written on: 02/04/2018 by GabrielKnight (1 review written)

I went to Boots to buy a well known “own brand” product. But it was not being sold anymore.There were numerous other own brand items being discontinued too. Shelves were badly stocked. Learn from B&Q who didn’t listen to their customers and decided to dictate the market. Profits actually fall. Boots is no longer my first choice for medicines although the staff are always very helpful. Boots have gone downhill since being taken over. Listen to your customers and your valuable staff or… Read Full Review

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★★★★☆

“Excellent service”

Written on: 10/01/2018 by eddduck1948 (44 reviews written)

Excellent service for my prescriptions. The past few months one of my tablets has been hard to get. Boots pharmacy have been able to get some - (not enough for the prescription) - but enough to keep me going. The remainder were provided in a couple of days. Today I have been served by friendly and efficient lady. I also like the way they give you a `owing slip` when parts of the prescription are not available on the day… Read Full Review

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★☆☆☆☆

“Dreadful response from Pharmacist”

Written on: 04/01/2018 by MeMe111 (1 review written)

My son and daughter in law took their 5 month old son to the Boots outlet at the Carlton Centre, Lincoln 4pm on New Years day as they were concerned for him. First time parents, first time he has been poorly and we are told to go to see the pharmacist before we go to a doctor. They told the pharmacist of the problem, he was completely dismissive, never looked at my grandson, offered no reassurance to the parents in fact he bordered on rude. If people are to go and see the pharmacist first I… Read Full Review

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★☆☆☆☆

“Whatever happened to good manners? ”

Written on: 15/10/2017 by Jaelyn409 (1 review written)

Sunday 18.10.17. I made a purchase from Boots at Junction One retail park, Rugby. The member of staff who served me did not once say "please" or "thank you" whilst processing my transaction. I do not consider this acceptable. Surely saying please and thank you is the basis of good manners, let alone good customer service. Quite frankly I was taken aback and very disappointed with the lack of customer service received. As a result of today's shopping experience Boots will most definitely not… Read Full Review

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Smiler789's Comment

Written on: 15/10/2017

CORRECTION - the visit was not made to the store on Sunday 15.10.17.

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★☆☆☆☆

“received this today after spending a very long time...”

Written on: 02/06/2017 by Paris201 (1 review written)

received this today after spending a very long time trying to sort things out... Thanks for your patience whilst we look into the location of your prescription order. We have contacted our Pharmacy Team to chase the location of this replacement order. However, they have informed us that unfortunately, a replacement was not sent out due to the original order in January having already been signed for by you on the 25/01/2017. Therefore, we are unable to send a replacement order out. As this… Read Full Review

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★☆☆☆☆

“Pharmd183”

Written on: 19/05/2017 by 66Medeiros (1 review written)

Hello! kgckded interesting kgckded site! I'm really like it! Very, very kgckded good!… Read Full Review

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★☆☆☆☆

“Words fail me.”

Written on: 06/05/2017

I'm a disabled person who is housebound. About 7 months ago I had to engage Boots' repeat prescription delivery service (Southampton, West Quay), as I could no longer pick up and carry all my items. (Includes 20 litres approx. of liquid - too heavy for me. I can barely walk, let alone lift anything). This branch of Boots is the only Southampton pharmacy that will deliver to my postcode, so I have no alternative. Their service has been appalling - I was told by a staff member that they would… Read Full Review

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★☆☆☆☆

“Poor Customer Service ”

Written on: 28/04/2017 by moby79 (34 reviews written)

I have recently encountered two poor service experiences at Boots Stores in Birmingham. First one recent in April 2017 and the store in question New Street Branch, at 07:30 hours when the store should have been opened it was not , and I could see the Store Manager and his assistant stood by the doors chatting away rather than explaining to the customer what the delay is. When the door was finally opened was advised unable to serve as no Pharmacist on site and cannot even buy food for this… Read Full Review

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★★★★★

“pharmacy”

Written on: 20/11/2016 by agingcustomer (1 review written)

couldnt fault this store in llandrindod wells quick efficient service and helpful staff when collecting my monthly prescriptions . When I needed extra items for my terminally ill husband they always got it for me that day . thank you… Read Full Review

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Grgrikesh's Response to agingcustomer's Review

Written on: 17/03/2017

Day 16 march 2017 aldershot boots at around 1-2pm at photo counter for collecting delivery, staff (lady) on the photo counter whom on glass was tooo tooo rude, seems like experience one but customer service -100%, never saw like this lady customer servive at boots before.

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★☆☆☆☆

“Poor service and attitude”

Written on: 29/10/2016 by nickst17 (10 reviews written)

The manageress at the Market Gates branch in Great Yarmouth needs to be more aware of 3 for 2 offers. When these are clearly signed as being 3 for 2 with at least 9 signs stating that, for her to then say that the products were NOT part of the offer is a little ridiculous. Her subsequent rudeness was neither professional nor necessary; a simple apology would have sufficed. The fact that one of the 3 for teams was not included on the receipt could have led to a very embarrassing situation had we… Read Full Review

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★☆☆☆☆

“Loads of errors”

Written on: 20/09/2016 by LeslyWyatt (1 review written)

I two years weve hardly ever been into local store without someone being in there complaining. Pharmacists make loads of mistakes and DONT appear to give a damn about mistakes. Other staff are generally miserable and rude. Someone will die due to their mistakes… Read Full Review

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★☆☆☆☆

“Staff”

Written on: 25/05/2016 by Roughsleeper (1 review written)

You, REALLY, need to educate your staff about proffesional conduct. These are silly little girls who play about the emotions of people who's parents are just recently dead. Of course they will tell you that this is a delusional fool but we all know what girl's can be. Shame on you but the person I dealt with's a nice bloke. Sounds like the ravings of a maniac but certain people will know exactly what I' m talking about. I say again, shame on you Boots for employing and promoting the types of… Read Full Review

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★☆☆☆☆

“Repeat prescription service at Boots, Southwater, W Sussex”

Written on: 29/01/2016 by yjStanton407 (1 review written)

Medicine is never ready even if allowing longer than suggested, the shop frequently lose the prescription all together. Along with Southwater's doctors 'The Village Surgery' who also are not reliable with repeat prescription it makes chasing a repeat prescription a regular nightmare. Fed up with it completely… Read Full Review

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★☆☆☆☆

“repeat prescription rubbish”

Written on: 10/12/2015 by Willis321 (1 review written)

So I'm into my 3rd month of repeat prescriptions from boots.this is the 3rd time I've been in to collect and every time my prescription isn't there.what is the point of this so called service.staff constantly blame doctors surgery.crap service .will be changing pharmacy… Read Full Review

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