Boots

Always a pleasure to shop here although the prices are not the cheapest in the high street. Staff are very helpful and will go and look for you if something isn’t on the shelf, they also provide advice for your make-up requirements. Clearly the employees have been trained to a good standard unlike some shops. An item I wished to return recently, despite being an electrical, was accepted without any fuss. Sometimes the queues can be a bit long in Westfield but it helps if you avoid the busy days like Saturday.

To anyone that needs repeat prescription or medication. Please do not use boots pharmacy. The service is terrible, extremely bad in getting your medication. The time it takes to get your prescription can take upto 1hour to two hours if you wait. They may miss a medication from the list leading you to go back and wait for another hour.

Calling the pharmacy, don't bother you never get through. Extremely the worst pharmacy ever. Please avoid. Boots is better of sticking selling commercial medicine and vitamins that's what they are good at. You get faster service there...

Recently had occasion to spk with Nik, the on duty pharmacist ar Exeter City Centre branch. I was visiting the area for a few days and found that I had foolishly forgotten some of my medication. Nik was very helpful and professional and greatly helped me with my predicament. He was able to supply me with a replacement which resulted in me being able to enjoy the rest of my stay in the area

Boots tollgate Colchester….collecting a prescription from here has got to be one of the most stressful tasks to do. Huge queues full of disgruntled customers all saying the same thing every time…how terrible this place is! Be prepared to queue for at least 30 mins minimum to be served at the pharmacy counter whilst the staff walk off, avoid eye contact and stand behind the pharmacy chatting and joking which is infuriating when there is a massive queue of people. Boots tollgate customers are made to feel like an inconvenience. Why is the area manager not employing more staff? This place needs seriously sharpening up! You have the privilege of serving the community and working with the nhs. Sort it out! Shocking.

Had a bad experience at a branch. Complained to the CEO's office. They did not even dignify this with a reply.

Complacent and hopelessly out of touch.

Avoid!

I called in for advice regarding a red swollen eyelid, I suffer from dry eye and have done for 30+ years... I have never had the irritation on the skin around the area be so bad, I thought it may be infected... the pharmacist told me to put any cream on..ANY cream.. I explained that ANY cream irritates it more and wondered if there something else she could suggest ? Just put any cream on.. I couldn't believe it... this was the weatley shopping centre doncaster... I went into town and tried the pharmacist there who was extremely helpful... he suggested wipes for blepharitis or said it may be dermatitis... give the wioes a week and see doctor if no better... same company but the first lady was less than knowledgeable and helpful

I having g there prescription medicine. Going there waiting is long,farmacist walking past not noticing you,if you have health problems,you could colapse there. If I want order medicine on phone, phone is ignored. So what health care is that? Take more staff, I assume there is many people without work,if this is issue!!!! I must kill high blood pressure, not to go to chemist get Hart attack!.

The worst treatment I have ever received from any company. Totally disgraceful. These people should not be entrusted to hold sensitive data on the general public. They are not to be trusted in any way. Several years ago I made a complaint against a member of staff at Boots Pharmacy Phoenix Parkway Corby. She had been repeatedly rude and arrogant for many months, calling me a liar numerous times when collecting my elderly mother`s monthly prescription. Telling me I was trying to collect it when it wasn`t time, even when I proved it was. This culminated in her accusing me one day of removing my mother from their system and having her prescriptions sent to Tesco instead. She kept arguing and calling me a liar even after I spoke to Tesco and got proof that neither myself not Boots had ever contacted them regarding my mother`s prescriptions. I complained re head office and was assured it would dealt with by both them and the store manager. This was about 4 years ago. I changed chemist and for a while everything was ok until one morning they didn`t have one of the items on mum`s prescription so I took it back into Boots to see if they could supply it. The rude and aggressive pharmacist took one look at it and said that under no circumstances would they be doing any prescriptions for my mother, who had never even seen or spoken to them. My partner continued to collect his prescriptions from Boots due to its proximity to his place of work, and I often collected them on his behalf. Each month they would text me to say it was ready, I would collect, often being asked to confirm address details etc, thanked them and left. Then one day a few weeks back I went to collect it as usual and a very nasty assistant who I hadn`t seen before snarled that it wasn`t ready. She said it had been ordered in and would be there next day. I said something like `oh no I`ve come over specially as it was supposed to be ready today.` She then snapped `no it wasn`t!` I told her that each month it`s usually ready on time and she again snapped that it wasn`t. She then urged me to take it somewhere else. I said I didn`t want to do that I would just have to come back next day. The pharmacist then appeared from round the corner and he told me to take it elsewhere. She said she had removed my partner from the system and both of them kept urging me to take it to another chemist as I had said that he needed it urgently. When I said that I hadn`t said that, only that it was due to be ready that day, they kept calling me a liar and shoving the prescription at me. I told them I didn`t want an argument because they were both getting aggressive but they continued, so I took the script said `just don`t bother then`, to which the pharmacist replied, `yes goodbye, off you go, thank you very much` in a sarcastic undertone. I phoned head office and asked for the name of the pharmacist so I could make a complaint. I was told that if I went into the store then by law the pharmacist has to have a visible plaque with his name and number on near the counter and I could get it from there. Next day my partner called in to Boots to ask why he had been removed from their system and the store manager told my partner that I was barred from the store for making racist comments and shouting and swearing on a number of occasions. Neither of us could believe these vicious lies. He then added that if I entered the store again the police would be called and I would be prosecuted. My partner said that there was no visible plaque with the pharmacist`s details on because he made a point of looking. Once again I phoned Boots head office to tell them what had happened, and that this was obviously some kind of revenge against me for making the original complaint. They said it would be passed to the area manager and someone would contact me. I also wrote a 20 page letter sent by special delivery to the CEO detailing the abuse. It wasn`t even signed for by a person, just `BOOTS`. In the meantime I received a nasty email and letter from the store manager confirming my ban. I replied to that stating that how come no one had told me about any ban when I was in the store the previous day? How come at no point was he or anyone else ever called to the shop floor to deal with an incident if I was repeatedly so abusive? And how come they had been texting me every month and allowing me to collect prescriptions for my partner for the last 4 years? Neither head office or the CEO have contacted me since by any means. As my partner says, this must be unprecedented behaviour, but then other nationwide reviewers reveal that I`m not alone. Others have stated that Phoenix Parkway has a rude aggressive pharmacist and small-minded officious bullies who make up their own rules. Wholly true and accurate statements in my opinion. I would urge anyone to avoid using this branch of Boots.

I was a regular shopper at Boots, not anymore.

I WANT CUSTOMER SERVICE! I do not want self service

Boots customer service could seriously compete in a race for worst customer service in the UK. Have you ever tried to phone them? If you have, you are probably still on the phone hoping to get hold of them as I have not met someone who has managed to contact them yet. I was charged twice recently for a purchase at one of their local store and my bank asked me so kindly to contact them (see my review about Barclays’ not so excellent customer service) but spending money and time on the phone is the only thing you can get out of their customer service. Will I ever get my refund? I will keep you posted!