B&Q Reviews - www.diy.com

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★☆☆☆☆

“WALLPAPER FAULTS”

Written on: 09/11/2021 by Greenwoodqu316 (1 review written)

Just opened a package of 10 rolls of wallpaper ordered and delivered via the website. Three rolls were a different batch number from the remainder. Five had the plastic packaging stained with what looks like blood that on two rolls had also marked the paper. Presumably quality control during picking and packing is non-existent. My decorator is tearing his hair out. Will never shop at B&Q again… Read Full Review

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★★★★★

“Excellent trade team”

Written on: 24/09/2021 by Yoddler (1 review written)

B&Q Washington have the best trade team (in my opinion) having used the store regularly over the past few years. Nothing is too much for them and their professionalism is outstanding. It says not to mention names but they are exceptional when dealing with the different trades that use the store daily. It makes it much easier when needing to buy essentials for doing jobs where staff are always there to help. J… Read Full Review

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★☆☆☆☆

“2 months waiting, no order to show up”

Written on: 08/09/2021 by sdLittle60 (1 review written)

We ordered a clearance kitchen from B&Q online as advised in the store to ensure they had stock. We did this and purchased everything we needed online seemingly without a problem, immediately after contacted customers services to ensure that the items where in stock as the waiting time for delivery was over 2 months. We didn't want to wait and not get the items. Everything was in stock and it was a bargain price, so we were willing to wait. We waited the entire time, from 01/07/21 to… Read Full Review

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★☆☆☆☆

“False Signage”

Written on: 01/09/2021 by Kadinh106 (1 review written)

We purchased a hot tub/spa from B&Q, we purchased from them as their signage stated that the price which was £7500 was fully installed, however, when we purchased the tub and arranging delivery, we were advised that we had to pay a further £750 for installation!! I have contacted their customer service several times to be ignored or patronised! I have photographs of their signs which incidentally after my enquiry to customer service were removed! Would never recommend buying a big purchase… Read Full Review

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★★★★☆

“Thank you Tobi... ”

Written on: 11/08/2021 by Lungstee (1 review written)

Every time I go into my local B&Q, Newbury Park, it is hard to get the 1-2-1 help and advice. My luck changed today when I saw this guy, Tobi on the other aisle and asked for help to find what I needed. Tobi did not hesitate! A first. He took me to where the letterboxes were and took the time to show me and explain, even getting a tape measure to make sure I got the right stuff! Very rare. Young man, you made my day. Thank you. 5⭐s for you… Read Full Review

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★☆☆☆☆

“B&Q DO NOT CARE ABOUT DISBALED PEOPLE”

Written on: 05/08/2021 by Dixon341 (1 review written)

B&Q does not care about disabled people. I ordered a kitchen from B&Q to be delivered. I was told when ordering as i am disabled the delivery drivers would deliver the products into my bungalow. the day of the delivery the driver was rude and said that he doesn't care how disabled i am he won't bring the kitchen into the bungalow. i have to take it in myself. He could see i am disabled but didn't care and was very rude. Contacting B&Q they just kept stating it is kerb side only, even though i… Read Full Review

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★★★☆☆

“Poor communication”

Written on: 16/07/2021 by Tari1 (1 review written)

I bought stones. Paving slabs and sand for delivery on 5th of July. The 5 out of 6 bags of sand were ripped and sand coming out. One of them had tape on top to stop sand coming out. Contacted customer service via email and send video of the bags. They asked me to send the receipt and reference number which I did and upto now they have not responded to me. Poor complaints service Please improve… Read Full Review

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★☆☆☆☆

“The most unpleasant and disappoint experience”

Written on: 28/06/2021 by erikoliveira (1 review written)

B&Q was the most unpleasant, disappointing and terrible experience ever when shopping online. Firstly, the store processed an order, made me pay for it and only after they messaged me saying that the items were out of stock. Secondly, once I tried to pay with my debit card and the website couldn’t process it, I finished paying via Paypal. My surprise was that they charged me twice. The paypal that was the confirmed one, they processed a refund but the other one, I had to contact my bank… Read Full Review

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★★★★★

“Lady on the till was AMAZING”

Written on: 15/05/2021 by Jamesphilpott (1 review written)

I went to B&Q trunk road Middlesbrough, I am renovating a property near the store, so this was my first time visiting this particular store, as I am not local to this area. The customer service of a lady on the till was, helpful, knowledgeable and friendly. If all your staff were trained like this individual I think your stores would thrive. Thank you… Read Full Review

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★☆☆☆☆

“Home delivery ”

Written on: 30/04/2021 by Jmh6767 (1 review written)

Ordered compost and they failed to deliver on the specified day despite customer services insisting that it would be, (this was after a 32 minute wait on hold) My recommendation is if you want something delivered use Wickes. … Read Full Review

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★★★★☆

“high quality”

Written on: 29/04/2021 by Theo-Wes (7 reviews written)

Got the perfect furniture from them for my new kitchen. They provide everyday DIY products with high quality… Read Full Review

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★☆☆☆☆

“Bad, Bad, Bad”

Written on: 24/04/2021 by 269Nichols (1 review written)

You wait for ages for your order to arrive, then on the delivery day they make an excuse saying they can't get down the road because the truck is to big. Then, they just leave and don't respond - I have no idea where my items are and no idea when it is going to be delivered, customer service is non existent and you cannot get through on the phone. The company is the most unhelpful company I have ever known, the delivery drivers can't problem solve or think and get round obstacles, they didn't… Read Full Review

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★☆☆☆☆

“Appalling service - avoid!”

Written on: 18/04/2021 by YadiraCardenas (1 review written)

Spent about 2 hours trying to place an order before giving up because the website constantly crashing. Eventually managed to place the order the next day. Was told it would be delivered in the morning but didn't arrive until fine 3pm without any notice that it was going to be late. One of the items missing, one fence panel that was warped and not properly treated and another one is broken. Was told by the delivery people that customer services would be in touch and have tried to get in touch… Read Full Review

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★☆☆☆☆

“Awful Online Experience ”

Written on: 30/03/2021 by markstringer (1 review written)

I’ve used B&Q for years. I spend thousands via my trade account. Recently i’ve had to use the online ordering to get a door for a customer. The order took over a week. Then I used the online chat and I was told it would be a few more days. So I waited and after more than 2 weeks today I’ve used the chat again and have now been told that it was never in stock and I should have been notified of this. So i’ve waited 16 days having paid for a door that was never in stock with zero… Read Full Review

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★☆☆☆☆

“Management failure ?”

Written on: 13/03/2021 by Johwa (1 review written)

Poor customer care, staff training or management failure? One star because I cannot give none. B&Q staff are usually very helpful, in my experience. However today, at B&Q Roneo Corner, Romford, big bulky 125L bags of multi purpose compost for £10 each stacked outside the shop-front by the road, handy for loading straight into the car (you might think). I am 73 years old with the usual joint problems at this age. From outside the shop I asked an assistant (who seemed to be the front of house… Read Full Review

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