B&Q Reviews - www.diy.com

Click here if this is your business
★★★☆☆
3.5 / 5
67% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
B&Q www.diy.com - Ask a question now

Media Gallery for B&Q www.diy.com

B&Q www.diy.com
B&Q www.diy.com
B&Q www.diy.com
B&Q www.diy.com
B&Q www.diy.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★☆☆

“Poor communication”

Written on: 16/07/2021 by Tari1 (1 review written)

I bought stones. Paving slabs and sand for delivery on 5th of July. The 5 out of 6 bags of sand were ripped and sand coming out. One of them had tape on top to stop sand coming out. Contacted customer service via email and send video of the bags. They asked me to send the receipt and reference number which I did and upto now they have not responded to me. Poor complaints service Please improve… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“The most unpleasant and disappoint experience”

Written on: 28/06/2021 by erikoliveira (1 review written)

B&Q was the most unpleasant, disappointing and terrible experience ever when shopping online. Firstly, the store processed an order, made me pay for it and only after they messaged me saying that the items were out of stock. Secondly, once I tried to pay with my debit card and the website couldn’t process it, I finished paying via Paypal. My surprise was that they charged me twice. The paypal that was the confirmed one, they processed a refund but the other one, I had to contact my bank… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Lady on the till was AMAZING”

Written on: 15/05/2021 by Jamesphilpott (1 review written)

I went to B&Q trunk road Middlesbrough, I am renovating a property near the store, so this was my first time visiting this particular store, as I am not local to this area. The customer service of a lady on the till was, helpful, knowledgeable and friendly. If all your staff were trained like this individual I think your stores would thrive. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Home delivery ”

Written on: 30/04/2021 by Jmh6767 (1 review written)

Ordered compost and they failed to deliver on the specified day despite customer services insisting that it would be, (this was after a 32 minute wait on hold) My recommendation is if you want something delivered use Wickes. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“high quality”

Written on: 29/04/2021 by Theo-Wes (6 reviews written)

Got the perfect furniture from them for my new kitchen. They provide everyday DIY products with high quality… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bad, Bad, Bad”

Written on: 24/04/2021 by 269Nichols (1 review written)

You wait for ages for your order to arrive, then on the delivery day they make an excuse saying they can't get down the road because the truck is to big. Then, they just leave and don't respond - I have no idea where my items are and no idea when it is going to be delivered, customer service is non existent and you cannot get through on the phone. The company is the most unhelpful company I have ever known, the delivery drivers can't problem solve or think and get round obstacles, they didn't… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling service - avoid!”

Written on: 18/04/2021 by YadiraCardenas (1 review written)

Spent about 2 hours trying to place an order before giving up because the website constantly crashing. Eventually managed to place the order the next day. Was told it would be delivered in the morning but didn't arrive until fine 3pm without any notice that it was going to be late. One of the items missing, one fence panel that was warped and not properly treated and another one is broken. Was told by the delivery people that customer services would be in touch and have tried to get in touch… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Awful Online Experience ”

Written on: 30/03/2021 by markstringer (1 review written)

I’ve used B&Q for years. I spend thousands via my trade account. Recently i’ve had to use the online ordering to get a door for a customer. The order took over a week. Then I used the online chat and I was told it would be a few more days. So I waited and after more than 2 weeks today I’ve used the chat again and have now been told that it was never in stock and I should have been notified of this. So i’ve waited 16 days having paid for a door that was never in stock with zero… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Management failure ?”

Written on: 13/03/2021 by Johwa (1 review written)

Poor customer care, staff training or management failure? One star because I cannot give none. B&Q staff are usually very helpful, in my experience. However today, at B&Q Roneo Corner, Romford, big bulky 125L bags of multi purpose compost for £10 each stacked outside the shop-front by the road, handy for loading straight into the car (you might think). I am 73 years old with the usual joint problems at this age. From outside the shop I asked an assistant (who seemed to be the front of house… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“would not honor price match and insisted they dont do it!”

Written on: 28/08/2020 by TristanWood (1 review written)

would not honor a local price match and insisted they dont do it anymore! yet its on their website!! went to Canterbury store to buy a bg consumers unit value £71, the local screwfix and others where doing it for £59.99 std price, i printed of the proof and asked for a price match, they refused, said they dont price match anymore!, i then on my phone and went onto their website and screen shot their t&cs "B&Q will match the price of any identical Branded products. The product must be the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don’t ignore the bad reviews”

Written on: 02/08/2020 by Lou1991 (1 review written)

Bought a kitchen in Jan and due to covid delivery was delayed from March to April... then may... then June... then July. Our issue isn’t the delay as we understand the current situation, but every single time it was delayed we weren’t told no one was coming and wasted a day off. One cupboard door arrived on its own(?!) damaged and in packaging that was also so damaged it wasn’t actually secured on. Disposed of the packing and was told someone would collect the door - they arrived and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“The case of the missing dishwasher”

Written on: 25/07/2020 by Lhtec (1 review written)

“Where do I start. Great In store design Service. She couldn’t have done more. Even the Covid delay we can cope with thats life. So delivery: We’re bringing one item on 21/7. The other 95 will come as promised on the next Saturday. What did they send 21/7? All of it! Fortunately the guys on the van were great and arranged to take it back and redeliver it as planned on the Saturday. Saturday comes. No text or phone call. Not a biggie, let’s call the contact centre. Then we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Staff don't listen carefully on the phone, website poor”

Written on: 17/07/2020 by Saniyah182 (1 review written)

Phoned up to check stock level of Thistle Bonding in local store and spoke to one of their staff. Asked him to physically check if they had it in stock, I said it comes in white and purple 25kg bags. He said yes they've got 6 bags. Are they at ground level? Yes I'm told. I've had problems before because the website is inaccurate - it might be in stock, but if it's not at ground level you can't buy it! Why not update the website when a pallet is moved to ground level rather than when it's stored… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don’t buy your kitchen from here!”

Written on: 09/07/2020 by Mel7382 (1 review written)

bought a kitchen that was a part of their new range, 18 months later it’s been discontinued! we have a broken door and can’t replace! B and Q basically ignored all emails, never called us back then used covid and now said nothing they can do… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting customer service”

Written on: 26/06/2020

Order paint brushes online should have been delivered last Tuesday, no show no show on weds, requested refund through PayPal. Have received three phone calls informing that the delivery driver delivered the goods NO THEY HAVENT ! Asked if they had a signature NO THEY HAVENT! Photo of delivery at address NO THEY HAVENT, won’t issues an refund ringing me again on Monday, disgraceful customer “service” without actually saying there are suggesting that I have the goods & want a refund which… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unbelievably incompetent, shamefully ignorant”

Written on: 06/05/2020 by 5491672 (1 review written)

On March 9th I visited the Chesterfield store and chose a kitchen. Having waited 20 minutes for a sales advisor, the only member of staff in the kitchen section was serving another customer, I decided I would be better off ordering online - the items said 7 day delivery wait anyway so thought I might aswell do it myself. Tried to order the items (worth about £500) online but the delivery time, rather than the 7 days stated, said mid April so confused, I called customer services the next… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Too many people”

Written on: 29/04/2020

Visiting your store can only be described as scary. You are letting too many customers in at any one time. The customers are not staying two metres apart. People are congregating in certain non essential aisles and you are allowing it too happen. I feel sorry for the staff who have to work in these conditions and are clearly stressed and worn out. When are you going to take action? When someone falls ill with this killer of a virus… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 1
★☆☆☆☆

“Hopeless, no communiction at all... ”

Written on: 28/04/2020 by BarryanotherdisgruntledBandQcustomer (1 review written)

Happy to take your money, not delivery then not refund me at all.... Can't speak to anyone!!! No one answers the phone, email or anything... Can't even call the complaints department, closed!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Greedy poor service”

Written on: 24/04/2020 by Devestate (1 review written)

Can’t believe their stores are open already - money over lives. Just think of all the NHS heroes who could die as a result of people shopping in your stores spreading the virus. B&Q make me sick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 1
★☆☆☆☆

“end to end poor service”

Written on: 13/04/2020 by AreliHayden (1 review written)

bad website, took ages to get on, couldn't log in or register so paid as guest, took money but no confirmation email, went to store to investigate and they had no idea how to check and just advised to cancel, will be taking my business elsewhere… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
overview