Pharmacy2U Reviews - www.pharmacy2u.co.uk

★★★★☆
3.9 / 5
77% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Pharmacy2U www.pharmacy2u.co.uk
Pharmacy2U www.pharmacy2u.co.uk
Pharmacy2U www.pharmacy2u.co.uk
Pharmacy2U www.pharmacy2u.co.uk

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Latest Reviews

★★★★★

“Highly recommend”

Written on: 27/03/2020 by Bentonzr65 (1 review written)

I have been using pharmacy 2 u since it started. I have never had any problems. I have read lots of media stories about them not being so great but I really have not had that experience. As with all pharmacies sometimes medication is not in stock but they will contact you to let you know. I have recently added a relative who is usually independent but is self-isolating. All medication was received within 4 working days. During this time I would suggest that everyone make use of this service so… Read Full Review

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★☆☆☆☆

“Very very poor service”

Written on: 14/10/2019 by nigelt47 (1 review written)

New customer as my surgery advised using a phone service. Normally my meds are delivered in 3 day maximum. Filled form in on Tuesday with enough meds until Friday. Normally this is enough. Told me the meds were on their way but the Royal mail tracking only works when they start to deliver. It's now Monday and still nothing. What a irresponsible out for profit organisation. I have closed my account and my wife will have to get some emergency meds from the chemist as I am too ill. I urge new… Read Full Review

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★☆☆☆☆

“Do not use them!”

Written on: 19/09/2019 by Gatfield (1 review written)

This company is awful. I ordered my medication on 11/09/2019 and still have not received it. I cannot get through to customer services. I have now run out of some of my medication. I have closed my account and will go back to using my local chemist. Feel guilty about switching in the first place. Perhaps they should spend less on expensive TV adverts and more on recruiting more staff… Read Full Review

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★☆☆☆☆

“Absolutely atrocious service”

Written on: 10/04/2019 by Jerry279 (1 review written)

Absolutely atrocious service, I would recommend avoiding this pharmacy at all costs! I registered a new account on the 3rd of April and immediately booked a prescription, which should have been delivered on Monday the 8th of April. When nothing had arrived by Wednesday the 10th I contacted them to find out what was happening. I was on hold for nearly 14 minutes on my first call, after which the consultant simply accepted and ended the call immediately, so I had to call back a second time… Read Full Review

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★☆☆☆☆

“Don't bother with this service”

Written on: 27/02/2019 by JReygan (2 reviews written)

I registered for this service in December 2018. I've had nothing but problems. The system does not work. Delays are longer than advertised and communication about these is scanty or non-existent. After more failures this week, I have cancelled my account… Read Full Review

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★★☆☆☆

“Terrible service what happened used to be so good!”

Written on: 29/11/2018 by McNeillsq368 (1 review written)

Don’t deliver to safe place. You cannot reach customer service busy but when you do get through lengthy time on hold and they cut you off. I don’t reply to email complaints or don’t bother to read them properly. I keep sending audio reminders which are not required 10 days after they completed the repeat order and 6 Weeks before the next one is due. Anyone know of an alternative which works better?… Read Full Review

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★☆☆☆☆

“Review of Pharmacy2U ”

Written on: 19/11/2018 by Finleyz11 (1 review written)

I don’t even want to give 1 star! This company is an absolute disgrace! Ordered my prescriptions on 30th October and I still don’t have them now on the 19th November! Always blame the doctors for not sending it through yet I called their bluff as I had spoken to the gp and had the date and time it was released so after they said they still didn’t have it I told them I’d spoken to the surgery! Then tried to fob me off so I pulled the annoying line of I used to be a pharmacy manager and… Read Full Review

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★☆☆☆☆

“ DON'T GET YOUR PRESCRIPTIONS FORM THIS COMPANY”

Written on: 19/06/2018 by ecneps1948 (3 reviews written)

I was a customer of pharmacy 2u and I must warn potential customers if you have diabetes and you have to order Insulin they have to send it to you in special refrigerated packing they did this for a few months then I got a phone call saying they could not get hold of one of my prescriptions this is a ruse to get rid of you because having to send Insulin through the post hit's their profits I went back with my local pharmacy and the prescription they could not get hold of was attainable… Read Full Review

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★☆☆☆☆

“poor systems”

Written on: 29/01/2018 by mikeloughlin (1 review written)

They informed me they had received a prescription from my surgery. Ten days later when I call to find out where my meds are they tell me they returned the prescription as they thought it was a duplicate. They can't be bothered to pick up a phone to check, they just return it. In addition, they can't be bothered to call or email the patient to tell them that it's been returned. If they can't do the simplest things correctly, someone could die. Have they no understanding of this? Are they yet… Read Full Review

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★☆☆☆☆

“dont bother”

Written on: 25/01/2018 by unhappychappy53 (1 review written)

what a mistake its certainly NOT hassle free got home only to find P/O had been, failed to deliver ? neighbour in upstairs,now i have to go to the local sorting where one is clamped for even thinking about parking and i NEED my meds having already waited several days longer than predicted… Read Full Review

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★☆☆☆☆

“No contact - Generic Medications”

Written on: 19/12/2017 by DaveTJUK (1 review written)

I thought I would give this a try since I work miles away from my GP's surgery, and getting from work to my GP surgery at night before they shut would be a tall order. Placed first order then half way through the order I discovered that medication would be delivered to my home address instead of my work address. I tried to change this and thought I had succeeded. Medication however was posted to my home address with no one at home. Opened the delivery once I had made an extra journey to the… Read Full Review

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★☆☆☆☆

“Left without medication ”

Written on: 18/11/2017 by DarnellPhillips (1 review written)

It is now 9 days since my prescription went in and my order has not arrived, I have emailed every day since Monday and very few replies, the ones I have say the order is in process when my comment is that the status has stayed the same for 24, 48 hours etc. What it says online for my account is different from what it says on the App. I was assured by phone on Monday and again on Thursday that it would be despatched that day and nothing happens, and no one follows it through or checks, I am… Read Full Review

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★★★☆☆

“offcies shut”

Written on: 11/10/2017 by rotax640 (1 review written)

just phoned to place my order and got a message to say office was shut! what at 12.30!… Read Full Review

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★☆☆☆☆

“This company should be shut down.”

Written on: 10/10/2017 by brianman (1 review written)

Totally unreliable, tried to order but web site was down for 2 days. Phoned them, number 14 in line, had to wait 25 minutes. Spoke to operator who said they had been informed by customers that site had problem & would be fixed within a week, total rubbish, they didn't know they had a problem till customers told them! This is an underfunded shoestring outfit that should not be handling important medication.I have tried e mailing, but no reply, then I got a e mail saying my mails had been deleted… Read Full Review

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★☆☆☆☆

“Slow unreliable ”

Written on: 10/10/2017 by Tamarisk1 (1 review written)

Really slow it takes 10 days to get your medication. You can wait ages to get through on the phone. Royal Mail will only gaurente 10 days before they say it has been lost in transit. DO NOT Use THEM… Read Full Review

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★☆☆☆☆

“No service at all”

Written on: 01/10/2017

I phoned the Pharmacy2U number to try to register with them (because theirs is the service my GP practice told me I have to use from now on to obtain prescriptions). I held on waiting for them to reply for more than an hour. All I heard was their recorded message, telling me how much they valued my custom repeated ad nauseam. Presumably an accurate indication of the standard of their customer service towards all of their victims… Read Full Review

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★☆☆☆☆

“ZERO RATING. DO NOT REGISTER WITH THEM ”

Written on: 07/09/2017 by Chipharris (2 reviews written)

This company is a joke. Cannot get anyone to answer my calls. I've been ringing them for 3 days? Not once have they answered my call. They DO NOT ANSWER TRLEPHONE CALLS. I have now sent them 3 emails demanding to cancel my account. They haven't had the decency or professionalism to reply. DO NOT USE THIS COMPANY !!!!!!… Read Full Review

Davetjuk's Response to Chipharris's Review

Written on: 19/12/2017

Same thing happened to me. I also tried to cancel my account. Been given the runaround on the automated phone system for 2 days. Gave up in the end called my surgery to make sure my scripts don't go to this company again. Would never use them again for anything! Guys.. If your thinking of signing up with Paharmacy2U don't waste your time! terrible company that wont even answer your calls when things go wrong.

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★☆☆☆☆

“nige very disappointed”

Written on: 21/07/2017 by Nigelfedup (1 review written)

visited online doctor for first time reporting my mental health problem after a traumatic bereavement - received 3 messages; 1 - consultation received 2 - consultation reviewed 3 - consultation rejected Great service guys - they can go and do one as far as I'm concerned… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 10/07/2017 by annx (1 review written)

My son has to have controlled medication for ADHD, (plus medication for other things) Our normal chemist has always been excellent. Well over the course of several months I kept getting letters through my door, so rather than speaking to my regular chemist, I assumed it was a new service they were offering to make life easier for customers. The first order from pharmacy2u resulted it being "too big for the letter box" hardly surprising seeing the packaging they used was ridiculously big, so i… Read Full Review

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★☆☆☆☆

“No response at all, and then I couldn't use local...”

Written on: 28/06/2017 by goomorrow (1 review written)

First time I've used them. My prescription still hadn't come several days after the requested date, so I tried to use the online tracking system. It didn't recognise my account number (1244544). Then I called Customer Support. I gave up because of long wait. Then I emailed, but after several days I had got no reply. The last time I was without this medication for a couple of days I was taken ill and had to call an ambulance. So I gave up and took a paper prescription to my doctor the old way… Read Full Review

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