Pharmacy2U Reviews - www.pharmacy2u.co.uk

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★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“Left without medication ”

Written on: 18/11/2017 by DarnellPhillips (1 review written)

It is now 9 days since my prescription went in and my order has not arrived, I have emailed every day since Monday and very few replies, the ones I have say the order is in process when my comment is that the status has stayed the same for 24, 48 hours etc. What it says online for my account is different from what it says on the App. I was assured by phone on Monday and again on Thursday that it would be despatched that day and nothing happens, and no one follows it through or checks, I am… Read Full Review

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★★★☆☆

“offcies shut”

Written on: 11/10/2017 by rotax640 (1 review written)

just phoned to place my order and got a message to say office was shut! what at 12.30!… Read Full Review

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★☆☆☆☆

“This company should be shut down.”

Written on: 10/10/2017 by brianman (1 review written)

Totally unreliable, tried to order but web site was down for 2 days. Phoned them, number 14 in line, had to wait 25 minutes. Spoke to operator who said they had been informed by customers that site had problem & would be fixed within a week, total rubbish, they didn't know they had a problem till customers told them! This is an underfunded shoestring outfit that should not be handling important medication.I have tried e mailing, but no reply, then I got a e mail saying my mails had been deleted… Read Full Review

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★☆☆☆☆

“Slow unreliable ”

Written on: 10/10/2017 by Tamarisk1 (1 review written)

Really slow it takes 10 days to get your medication. You can wait ages to get through on the phone. Royal Mail will only gaurente 10 days before they say it has been lost in transit. DO NOT Use THEM… Read Full Review

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★☆☆☆☆

“No service at all”

Written on: 01/10/2017

I phoned the Pharmacy2U number to try to register with them (because theirs is the service my GP practice told me I have to use from now on to obtain prescriptions). I held on waiting for them to reply for more than an hour. All I heard was their recorded message, telling me how much they valued my custom repeated ad nauseam. Presumably an accurate indication of the standard of their customer service towards all of their victims… Read Full Review

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★☆☆☆☆

“ZERO RATING. DO NOT REGISTER WITH THEM ”

Written on: 07/09/2017 by Chipharris (1 review written)

This company is a joke. Cannot get anyone to answer my calls. I've been ringing them for 3 days? Not once have they answered my call. They DO NOT ANSWER TRLEPHONE CALLS. I have now sent them 3 emails demanding to cancel my account. They haven't had the decency or professionalism to reply. DO NOT USE THIS COMPANY !!!!!!… Read Full Review

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★☆☆☆☆

“nige very disappointed”

Written on: 21/07/2017 by Nigelfedup (1 review written)

visited online doctor for first time reporting my mental health problem after a traumatic bereavement - received 3 messages; 1 - consultation received 2 - consultation reviewed 3 - consultation rejected Great service guys - they can go and do one as far as I'm concerned… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 10/07/2017 by annx (1 review written)

My son has to have controlled medication for ADHD, (plus medication for other things) Our normal chemist has always been excellent. Well over the course of several months I kept getting letters through my door, so rather than speaking to my regular chemist, I assumed it was a new service they were offering to make life easier for customers. The first order from pharmacy2u resulted it being "too big for the letter box" hardly surprising seeing the packaging they used was ridiculously big, so i… Read Full Review

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★☆☆☆☆

“No response at all, and then I couldn't use local...”

Written on: 28/06/2017 by goomorrow (1 review written)

First time I've used them. My prescription still hadn't come several days after the requested date, so I tried to use the online tracking system. It didn't recognise my account number (1244544). Then I called Customer Support. I gave up because of long wait. Then I emailed, but after several days I had got no reply. The last time I was without this medication for a couple of days I was taken ill and had to call an ambulance. So I gave up and took a paper prescription to my doctor the old way… Read Full Review

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★☆☆☆☆

“Someone could die”

Written on: 01/06/2017 by SMKnight (1 review written)

I used them but they took so long getting my important medication two months on the run and when I phoned them they didn't care. I rang Pharmacy2U and was advised someone would call me but didn't. Both times I was told the doctor hadn't sent the script but my doctor showed me time and date it was sent electronically. Pharmacy2U told me I didn't put the order in and was adamant until I gave them the order number from the email they sent me then backtracked and blaming the doctor. I asked to… Read Full Review

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★☆☆☆☆

“APPALLING UNPROFESSIONAL SERVICE”

Written on: 01/06/2017 by mpKinney331 (1 review written)

I tried to sign on to this service as I work full time and it would have been helpful for me to be able to order repeat prescriptions online and have them delivered to save me time. This should have been straight-forward but it turned out to be anything but with my personal information recorded incorrectly even though I put the correct information on the online form. The online service did not seem to work properly and the medication that they said they would order was not ordered, they asked… Read Full Review

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Knight69's Comment

Written on: 01/06/2017

I know exactly what you mean. I deleted my account with them I ran out of important medication and they didn't care.

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★☆☆☆☆

“Still nothing from my blood test 4 weeks ”

Written on: 31/03/2017 by Greer386 (1 review written)

Four weeks and nothing I'm seriously getting stressed now it's ridiculous I will never do t his again spend 45 on two tests and still waiting… Read Full Review

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★☆☆☆☆

“Late delivery”

Written on: 16/02/2017 by Dania222 (1 review written)

Ordered tamiflu capsules and paid for next day delivery. They arrived 3 days later so too late to take (need to start them within 48hrs of start of symptoms). No apology or offer of refunding next day postage. Refused request to return meds. So expensive meds paid for but unable to use. Rubbish service - avoid if I were you… Read Full Review

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★☆☆☆☆

“Agressive Appalling Service”

Written on: 14/01/2017

My first prescription came on a different day and time. My second prescription did not arrive at all and was told to knock on my neighbour's doors to check if its there. When I stated, your courier Royal Mail could not find mine or my trusted neighbour address and not left a card to say where the parcel is. To knock on my neighbours doors of which some are on shift work would be pointless and I said I would not do as they asked as I did not sign up to find lost property. I told them I have… Read Full Review

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Yellowbird52's Comment

Written on: 08/02/2017

i expected an email reminder to say prescription was due but did not receive one. The last lot of tablets were only six months away from their expiry date. I have requested more tablets today but as their reminder never came I am now overdue and will be out totally for a few days. This is my second order with pharmacy toyou and if it doesn't get its act together it will be my last.

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★☆☆☆☆

“The worst online experience ever!”

Written on: 18/12/2016 by 475Boyd (1 review written)

I never experienced so crappy service from start to end. First they charged me but in the same time cancelled my order.After intervention and one week they attached product to my order. Another 2 weeks of waiting and finally cancelled my order again. Overall more than month to get my money back!… Read Full Review

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★☆☆☆☆

“The worst service I've ever used”

Written on: 15/11/2016

Never again! Pharmacy2you never managed to actually get my medication to me therefore defeating the point of this 'service.' On both occasions they placed the blame on my doctor for refusing the order even though I've had the same medication from the same doctor for 5 years with no issues. Despite knowing I wouldn't receive my medication they didn't bother to let me know so I ran out (luckily it isn't life-saving medication or I would be dead by now!)They promised to call my doctor to sort the… Read Full Review

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★☆☆☆☆

“Complete incompetents!”

Written on: 27/09/2016 by ShirleyMarshall (1 review written)

Messed up my perscripton on the first 2 orders. Sent wrong medication! Customer service terrible! Wasted 2 perscriptons on this company!… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 13/05/2016 by Jordan290 (1 review written)

Received letter asking to ring with details of new prepaid certificate which I did only to find they then wanted a photo of prepaid certificate emailed. No mention of this in letter but did as asked and received an acknowledgement of receipt. Nearly three months later got contacted to say they had no details on record and wanted another copy sent, no apologies. Takes 7 to 10 days to receive a prescription from day of request. Complained by email about duplicate request for information only to… Read Full Review

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★☆☆☆☆

“no comments from doctor”

Written on: 15/01/2016 by pk111 (1 review written)

I had 2 blood test and I am waiting for the doctors advice regarding the result. I have left messages that were not answered,but we're deleted by them. I did not get any notification that my blood test results were even avaliable. Feel really let down by this organisation… Read Full Review

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★☆☆☆☆

“Pharmacy2U - disgraceful service”

Written on: 07/01/2016 by 1951Doherty (1 review written)

no reminder received re a repeat prescription. I went online to order a repeat for my elderly mother, and then discovered, that due to a change of premises in November ! no service could be provided from 21st December until 11th February !!! No notification regarding this had been received. My mother has been without any of her medications since 31st December, luckily she does not have "life saving" medication, but this is not the point. You are playing with peoples lives, other people have not… Read Full Review

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