Pets at Home Reviews - www.petsathome.com

★★☆☆☆
1.9 / 5
23% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Pets at Home www.petsathome.com - Ask a question now

Media Gallery for Pets at Home www.petsathome.com

Pets at Home www.petsathome.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing only reviews written:

Within the last year
(cancel refinement)
★☆☆☆☆

“Charges you even if they make mistakes!”

Written on: 23/09/2021 by ygMorales335 (1 review written)

Petsathome Bishopbriggs Well, be there 10 days ago due the kitten was sneezing, dropping eyes and coughing, been told the cat was good and the vet against the medication, cool, been charged 37 £ for consultation.. Today, been there again for the vaccination but the vet suggested the cat needs antibiotics, so no vaccination and been told i would be changed only for antibiotics. Well, the secretary charged me for antibiotics and consultantion(and this time was 38£+ medications). When i was… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Customer Service at Pets at Home Corstorphine”

Written on: 18/07/2021 by doripanda (1 review written)

My partner and I had an awful experience at the Groom Room, Corstorphine. We left our Frenchbull dog of 7 months in their care for a bath, brush and blow dry and within 5 minutes of having left our pup one of the groomers approached us at the cash desk where we were buying pets at home products stating your dog has just bit me and that we will need to stop the session. This was quite shocking but almost embarassing for both of us as we were speaking at the checkout with the cashier and there… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting”

Written on: 16/07/2021 by 136Ruiz (1 review written)

My friend gave up 2 rats for adoption, both with skin conditions and disclosed all their issues. One being the food they didn't eat and one being the bedding their allergic to. Myself and my boyfriend decided to adopt them upon realising one of the rats still had their skin condition but at the time of adoption we were told she was healed. They had also been placed on food that they didn't like and one of them had lost a lot of weight. They were also on bedding they were allergic… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Hypocritical fox hunters”

Written on: 09/07/2021 by Dazza67890 (1 review written)

Don't spend your hard earned cash here. Donate to worthy causes direct their stores support fox hunting and wildlife hunting.if you don't Believe me check out facebook. I won't shop at any of their stores anymore… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unreliable service, unprofessional staff”

Written on: 28/06/2021 by MarcusWri (1 review written)

3 bookings, 3 errors which resulted in wasted early work finishes and our dog not being groomed. Treated as though complaining about this in a normal civilised manner is abnormal. One store member burst into tears on the second occasion and when we complained after being let down a THIRD time we were told that in that previous incident my Wife was logged on their system as being ‘aggressive’. This is despite another staff member saying to us privately we had done nothing wrong and that the… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“Security guard treats you like a thief”

Written on: 21/05/2021 by Mellia (1 review written)

I normally shop at pets at home and never had a problem until thursday 20th may i walked into the charlton store.i had a few items in my shopping bag that i had purchased from asda so i walked in picked up a basket walked down to look for what i wanted couldn,t find it a shop colleague came over and asked if i needed help.told her what i needed she said they didn,t have it so i walked down to the till put the empty basket down and as soon as i got near the exit the security guard blocked my way… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pets at Home Rhuddlan”

Written on: 17/05/2021

I've been a customer here many times (including before the pandemic started) and at another branch not far away. I really don't know why I continue to go there, I think this incident is the last straw. I've spent a LOT of money at both branches. Every time I'm at the Rhuddlan branch, I'm made to feel I'm in the way or up to no good. I don't know if they've had shoplifters there regularly, but today (again), I was followed around the shop by a staff member and at the same time another came… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Groom and Terrible Employees ”

Written on: 12/05/2021 by Tania21 (1 review written)

I made an appointment on the 5 March 2021 for my dog at the Winnersh groom room in Wokingham, Berkshire. My dog has been there about 5 times, grooms were fine, however, I did have one that was not great cut but was reassured by one of the groomers it was a one off and booked again. It was never explained on the day from the groomer who obviously hasn't been on any customer service courses, that the groom room were only taking welfare dogs. Meaning dogs with heavily matted coats and over grown… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish ”

Written on: 07/04/2021 by JoannaART (1 review written)

We took our two Pom pups to the The Groom Room in the Hatfield store. First trim was fine. The lady said she’d seen a programme on tv about not clipping Pomeranians fur with the razor as it can cause problems. Ok. Reassuring, but they should know that anyway. Second time we went they used clippers! Razored my puppies bottom fur right off, causing him great discomfort with his rear end. First vet said to us that he had razor burn! Pets at home immediately responded via their lawyers after our… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Disgusting”

Written on: 21/01/2021 by BraedenStevenson265 (1 review written)

Probably the worst company ive dealt with in years. Held my order for "checking" no permission for this and no idea what they checked, no customer service chat or phone lines even though these are clearly advertised on the site. I cancelled my order and they took my money. I've just had blunt rude messages in response. An atrocious abomination!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“PETS AT HOME FARNBOROUGH ”

Written on: 14/01/2021 by Serranoej267 (1 review written)

PETS AT HOME FARNBOROUGH. I bought 4 different types of fish on January 2nd, including 2 snails and 2 catfish. In total I bought about 15 fish. 1 week later I have 3 left. The catfish were SO bloated and died within 2 days where he'sskin had strecthed so much. ALL my fish got white spot disease from my loach I bought at PETS AT HOME. I AM DISGUSTED IN how pets at home treat their fish. I went today to get my water tested. It was absolutely fine. In EVERY single fish tank there were at least… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Disgraceful!”

Written on: 14/12/2020 by 496Hickman (1 review written)

We took our puppy to the Groom Room in Penzance. He came back looking like a terrified meerkat! I have written two letters of complaint to which I have received no reply and I was fobbed off by their chat line on a further two occasions. His breeder says that it is likely that the groomer has irreparably damaged his second coat. The Groom Room refuses to reply as to the person's experience of grooming dogs with a double coat. I have posted pictures of our puppy on Instagram before and after his… Read Full Review

Report this review
Was this review helpful? 0 0
overview