Pets at Home Reviews - www.petsathome.com

★★☆☆☆
1.9 / 5
23% of users recommend this
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★★★☆☆

“Don't buy pets ”

Written on: 11/05/2019 by HarleyFox419 (1 review written)

Please don't buy any pets from pets at home we borght fish from they and they all die in a day and was in there to today 11/5 and a women walks in a say that her fish have die as well and the staff members just turn around and say what do you keep doing to kill them but as I know from buying 12 fish and only 3 stay alive this is the one at Rochdale other my be OK but just watch out you will be disappointed if you do get them so please don't but fish I have heard the Same thing about rabbits… Read Full Review

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★★★☆☆

“Online customer service”

Written on: 16/12/2018 by PAHcustomer (1 review written)

I have received good service in my local store. However having decided order heavy dog food online to be delivered I was disappointed to find some of the tins were badly dented when they arrived, one of them had split open so the meat had gone off. I contacted online chat to complain and was told to email customer service, I have sent two messages and neither has been answered. So I would not recommend their online line service… Read Full Review

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★★★☆☆

“How Can This Be?”

Written on: 06/05/2016 by Seasider1 (1 review written)

Went to PAH Warbreck Blackpool branch last week. Purchased 3 bags of Wellbeloved on special offer 5.50 instead of 7.49.Purchased other items and at the till tendered £3 off voucher. Ultimately was charged the full price and despite several attempts by two considerate members of staff, there was no way to refund the difference even though I still qualified for the discount with the goods at reduced price. Despite sending a query via their website I have not had a reply, and my overpayment of… Read Full Review

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★★★☆☆

“Poor communication”

Written on: 04/01/2016 by liChurchill291 (1 review written)

Ordered dog food for delivery to the store. Had email conformation and was told I would receive another email when my item was ready for collection. I'm still waiting. I had to call the store myself to find that it was waiting for me. Despite the price I will go else where next time… Read Full Review

Peploea's Comment

Written on: 29/03/2016

Taken our money and not supplied the puppy food.
Went to pick up food from shop (next day delivery), it had not arrived, i was told to contact head office to track delivery. Seven days later 12 phone calls and emails with absolutely no response for anyone. Phone calls connately ring and ring don't even go to ansaphone. Contacted shop today to be told they would try and contact head office and get them to contact me. told shop assistant i would be contacting european complaints commission at end of day if not resolves. I have since ordered from anther supplier, just want my money back. will not use this Cwmbran store again.

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★★★☆☆

“The cost of living”

Written on: 20/08/2013 by PaddyPoshPaws (1 review written)

I took my poorly cat to Companion Pets at Pets at Home. She needed some rotten teeth removed. I was also told that she had a bacterial infection that would never properly go away and could be passed on to all my other cats, who would all need treatment. They quoted my £450 but this could go up, dependant on what the vet found under anesthetic. I then went to my usual vets for a second opinion. They said nothing about an infection that could never be cured and quoted me £150 plus VAT… Read Full Review

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★★★☆☆

“Hamster Experience”

Written on: 06/02/2013

My 5 year old daughter wanted a hamster so I eventurally caved in and took her to our local Pets at Home at Livingston. I asked a young member of staff if they had any male hamsters as supposedly they're more docile. The young lady did not know which ones were male or female so had to wake each individual (understandably grumpy!!) hamster and try to decide for herself. The sixth and final hamster clearly was not happy being woken up and bit the girl hard, giving her a badly bleeding finger… Read Full Review

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★★★☆☆

“Over all good shop however room for improvement ”

Written on: 11/12/2012 by ArcticPolar (3 reviews written)

The shops are very good however some of the staff need educating, on top of this I noticed the fish are not in good condition often find dead ones in the tanks. The food is slightly high in price but the staff are always very friendly and it's convenient if you need something fast and don't want to have to wait for postage… Read Full Review

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★★★☆☆

“Depends who you speak to, and what you want.”

Written on: 10/11/2012 by hugou (1 review written)

I have been to the Loughborough store a few times now, I work within the same business park at a Halfords branch, and have found the service to be very variable. From working in a similar store I can understand that it can be hard to sometimes reach all the customers and fulfill their needs with the products on offer. But, there has been a couple of occasions where I have felt unduly treated. For one instance I required a new stand-alone filter for my fish tank, as they are in a locked cabinet… Read Full Review

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★★★☆☆

“A review that matters...”

Written on: 16/10/2012

We have all hopefully seen Pets at Home on Watchdog the other week. This is not a new issue with PAH, they have been known to sell animals with 'issues' for a long time in the veterinary world. My other half whos a vet nurse told me that whenever someone calls them for a check up with a new animal from PAH they are told to come in straight away to have them fully checked, appointments are rearranged if necessary because everyone knows, PAH sell dodgy critters! If you haven't seen this… Read Full Review

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★★★☆☆

“the inside view to pets at home.”

Written on: 10/10/2012

A good friend of mine worked for pet at home, he was mamager there, he told me not to buy any animas or fish from them, as the quality is poor and the staff have very limted traing. its was all about the money for the company. and his wife worked in the vet part as a nurse. she said that they had targets to meet, so they were told to sell stuff just to make it up. I use a local pet shop,good service, and cheaper that pet at home, and free delivery too… Read Full Review

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★★★☆☆

“Small Animals Section.”

Written on: 21/08/2012

Hi everyone! To start off, Pets At Home (in Metro Center) is over all a good shop. Although one thing that concerns me is the small animals section. They house one gerbil on it's own and as everyone should know gerbils should be in pairs. Also, the gerbil looked like a very young one so it wasn't too late to introduce another young gerbil. In my opinion, seeing that, i think that the staff do not no much about gerbils and could not know about small animals very much in general. Their… Read Full Review

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★★★☆☆

“I'm no hamster expert.......”

Written on: 22/01/2012 by DebzM24 (9 reviews written)

Having had hamsters all my life I decided to get my wee girl 3 chinese dwarf hamsters for her birthday. I was aware that females would fight if living together so I requested 3 males. When asked why by staff I was pretty shocked but the boy was so sweet and quite obviously new (do pets at home train new staff at all?) I said that females fight and the boy gave me 3 male hamsters. They lived together in a 4-storey cage fine for a while but then the fighting started. It was tame at first then… Read Full Review

Guest's Response to DebzM24's Review

Written on: 26/02/2012

hi, I have had experience with male chinese dwarf hamsters who also fight, cost me a £50 vet fee due to a fight between my 2 brothers, by the way chinese dwarf hamsters are one of the easiest types of hamster to sex as males have very obvious and large balls sticking out from under their tail much in the same way as rats do, females do not have this.

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Guest's Response to DebzM24's Review

Written on: 19/03/2012

duh male hamsters fight WORSE than females so dont bklame pets at home.

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★★★☆☆

“There are plenty of pets for sale at Pets at Home, and...”

Written on: 09/11/2008 by mithos (1 review written)

There are plenty of pets for sale at Pets at Home, and from what I've seen they've all been in good health and environments. Also there is plenty of toys and accessories for many different types of pets so you'll nearly always get what you're looking for.

This is a pretty good shop for toys, food and accessories though I'd say not so much if it's animals you're looking for. However, they have a wide variety of hamster breeds which can't be found at other pet shops and they usually have… Read Full Review

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★★★★☆

“Pets at Home is a great store. Sadly, every fish that...”

Written on: 01/01/2008

Pets at Home is a great store. Sadly, every fish that I have bought from there has died… Read Full Review

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★★★★☆

“I have never had a problem with 'Pets at Home' in...”

Written on: 08/01/2007 by djeva1 (51 reviews written)

I have never had a problem with 'Pets at Home' in Norwich. There are about 4 of these stores dotted around the city. Each store has a wide range of books about many different types of pets, plus many types of cages, aquariums, toys and treats. But even though the staff are friendly, they tend to have a lack of knowledge about the animals themselves and their needs. It would be best if the staff did some training on appropriate animal care, feeding habits and suitable toys etc., based on all… Read Full Review

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