DFS Reviews - www.dfs.co.uk

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★★☆☆☆
1.7 / 5
17% of users recommend this
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★☆☆☆☆

“Bad bad bad”

Written on: 12/02/2020 by 280Palmer (1 review written)

Bought a very expensive sofa a chair was told it would take 9 to 12 weeks to come no problem. Came after 10 weeks very good, had the sofa less than a year very rarely sit on it due to not at home much,so to my amazement I noticed tears in the side and back when I checked it was very cheap pvc not leather only the seat and arms was leather wasn't told this at the time I wouldn't have bought it if I knew this. So rang dfs and explained my disappointment and mentioned there 15 year guarantee they… Read Full Review

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★☆☆☆☆

“Shambles”

Written on: 05/02/2020 by AllanHamilton (1 review written)

Shambles. Only use DFS is you would like the following. 1) Waiting 4 months for the correct items to be delivered to your house (and i'm estimating at 4 months as it hasn't arrived, so could be longer!) 2) MANAGERS of a DFS store not amending your order from a larger seat to a smaller chair, a couple of days after the order was placed, so he can capitalise on his higher commission, hence leading to a massive delay in you getting the correct items. 3) Same manager not returning your calls on at… Read Full Review

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★☆☆☆☆

“Lack of interest, bad service, bad delivery”

Written on: 21/12/2019 by AndreiCires (1 review written)

Thank you very much for NOT replying to ny email. You are showing interest to your customers only when they come in to the shop and you had to convince them to buy your sofas- Norwich branch. 1700 pounds paid for one sofa, delivery and installation. Your guys arrived in the slot time but no call before, muddy shoes resulting in costs for cleaning the carpets, sofa haven't been installed and also make me questions if it is brand new. In the instructions says clearly to lift and move about the… Read Full Review

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★☆☆☆☆

“Don't trust them”

Written on: 10/10/2019 by Galloway8 (1 review written)

We bought a 3 & 2 seat sofa's and a single chair. Within 2 weeks of the sofa being delivered we could feel the springs. They sent out one there service managers who confirmed this was the worst he had seen within 2 weeks and asked is to wait 2 weeks see if they all went then someone would come and re stuff the sofa. We did as asked then arranged for someone to come around for 3 hours to do this. 1st the guy was 4 hours late then he point blank refused to re stuff the sofa he was booked into… Read Full Review

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