DFS Reviews - www.dfs.co.uk

Click here if this is your business
★★☆☆☆
1.7 / 5
17% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
DFS - www.dfs.co.uk - Ask a question now

Media Gallery for DFS - www.dfs.co.uk

DFS - www.dfs.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing only reviews written:

Within the last 6 months
(cancel refinement)
★☆☆☆☆

“sofa worn out after 4 months”

Written on: 18/04/2019 by nicoledeane (1 review written)

I bought a £1,500 sofa from DFS and after 4 months it's already starting to wear out. I have had an inspector from DFS visit whose reponse was "Yes well it's a rubbish sofa, you should have bought a more expensive one' ??? Worst service I've ever had!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Dfs really don’t care about you, I bought a sofa...”

Written on: 26/03/2019 by Trace149 (1 review written)

Dfs really don’t care about you, I bought a sofa from Stratford as the staff in old Kent road was unwilling to serve me and to busy talking to there friends, so went to Stratford store only to be sent to old Kent road as soon as problems arived, then got sent to the sidcup store to deal with a manger. they may act like they do until they take there money iv waited 9 weeks and a Dameged sofa arived I refused to take it, the manger offers me £100 and they will redeliver but fix the issue with… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Leather settees turned out to be plastic”

Written on: 25/03/2019 by Stuartlovestec (1 review written)

Purchased 2 leather settees costing thousands of pounds. 4 years later the sides split and cracked and it could be seen that in fact the leather was plastic. When I contacted DFS they confermed that only the seating area was leather and the rest was plastic, they would not comment on why they did not point this out at point of sale. The electric recliner section failed, the settees were sagging and the colour had flaked of the leather, yet they would not accept any responsibility, offer no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish materials sooner dfs close the better”

Written on: 19/03/2019 by PatienceBeasley300 (1 review written)

Updated Mar 3, 2019 Sofas: Consider replacing your sofa before the seats start sagging to the point of not supporting you, the fabric has become stained and worn, and the frame is breaking down or squeaking. How long should a couch last? On average, a typical sofa lasts between 7 and 15 years. Mine has lasted 4 years worn out inferior leather electrics breaking down Purchased 3 piece suite 5 yrs ago leather coming off wear is useless and the electric chair has broken Dfs man came up checked… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor quality Sofa”

Written on: 26/02/2019 by kmufc77 (1 review written)

Sofa is not even 2 weeks old. had 3 visits to fix creaking in wooden frames, the problem is better but not perfect. and now the middle of the sofa the springs are making a loud squeaking noise, this is supposed to be a brand new sofa. They have refused a replacement and have said this is normal within manufacturer guidelines? Its not even 2 weeks old, im now in process of getting my money bank via my Bank. Wont be buying anything from there again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview