Henson Motor Group, Benton, Newcastle-upon-Tyne Reviews

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Henson Motor Group, Benton, Newcastle-upon-Tyne
★★★★☆
4.3
82.0% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

“AVOID THIS DEALER!!!! ”

★☆☆☆☆

written by DivvyD on 20/03/2022

AVOID THIS DEALER!!! HIGH MILEAGE, OVERPRICED RUBBISH!!! Our experience started a fortnight ago when we decided to check out a mini clubman that Hensons had advertised on Autotrader. When we arrived the car wasn’t their, but we decided to get a feel for other makes and models as we didn’t really know what we wanted. We soon fell in love with a 2018 Fabia Monte Carlo SG18*** we had a good look over the car and played around with the various toys and despite the higher than normal mileage we still felt it was a good car, we asked for a test drive which Ramiz the salesmen agreed to, upon leaving the dealership I noticed a light on the dash (EPC) which relates to the Engine Power Control, Ramiz tried to pass this off as the car being in ECO mode which me being a mechanic I told him this was not the case and it indicated a fault which would need to be addressed. We liked the car and a couple of days later we left a deposit whilst we sold our car and arranged to collect it the following Monday, due to the DVLA licencing issues I was still waiting for my driving licence to come back so this posed an issue for the finance, Ramiz assured me he could sort this as a friend of his owed him a favour… ( I actually recorded this conversation as I felt it was very dodgy and didn’t want to get into trouble) to keep things legal I made an express passport application and sorted the ID issue myself, I believed during all of this the car was being looked at and sorted, delivery day came and finance company text to say they had paid out, so I called Ramiz he claimed they had not, 4 hours later he called to say good news… the finance had paid out, but bad news is the turbo has failed on the car so you will have to wait at least 3 weeks to take delivery. Although they did offer a courtesy vehicle, immediately my wife had lost confidence in both Hensons and the car, and this is where the fun starts….. Ramiz made it extremely difficult to cancel the deal, he didn’t notify the finance company, I had to do this and when I did he wouldn’t return the money to them which meant we were without a car for 6 days, he knew how we needed a car to get our disabled daughter to school but ignored my calls and emails once the deal fell through!! We have been left £1500 out of pocket due to Hensons which I am currently seeking legal advice to recover this money!! The finance company who I sourced myself were amazing, they have advised me to make a formal complaint to the financial conduct Authority about Hensons and their conduct throughout. You might also be interested to know Ramiz is the manager at Hensons, so…. if the leadership is corrupt you have absolutely no chance!!!!

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“Fantastic - Efficient - Great rates”

★★★★★

written by hyslop76 on 05/07/2017

Excellent company and a great finance price and effortless exchange of my golf to a stunning Jag XF premium. Paperwork and support was superb and I would not use anyone for a car purchase again other than Henson. Superb choice of cars and all superbly looked after. I liked the people, the choice, the process and the communication on email and phone. 5/5 There was nothing I didn't like as they ticked all the boxes and my needs. Not pushy at all - just informative and friendly.

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“Things that were supposed to be fixed before...”

★★☆☆☆

written by T2361 on 21/06/2017

Things that were supposed to be fixed before collection were not repaired. In fact, they hadn't passed on the details to their maintenance department. Yet they had delayed the collection and they knew I lived over 50 miles away. I reported that tyres were running flat very quickly, they just pumped them up and told me they had fixed them - twice. They eventually replaced the main mirror but they broke the windscreen doing it, then the interior door trim was slit whilst replacing it and they mentioned nothing when dropping the car off. Replacing the screen requires the wipers to be replaced. A week later in a downpour a wiper came loose, forcing me to abandon my journey and get the RAC out. Kept telling me they were making no money on the car and trying to manipulate me into not complaining. Don't bother with the warranty, they use sneaky sales techniques to write in an excess at the moment you sign.

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Fast9111's Response to T2361's Review

Written on: 25/03/2022

Hi thanks for pointing me to the warranty ! I travelled from Scotland to pick up our car and 2 weeks after we picked it up , i had to take to the garage for a check up ! ! only to find out it's needing just short of a £1000 of repairs , I looked at my partner and told her about it, so the car has been in a week in a reputable garage! & can't get a hired car as we were from Scotland ? It's not right what goes down on paper one on one warranty and one on another or that's how they make out on a phone !

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“Great value! ”

★★★★★

written by Jaidyny470 on 13/05/2017

I went to this garage after visiting three others previously. They helped me find a better spec car, lower apr and I could own the car at the end. Would recommend to my family and friends.

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“Buying first car”

★★★★★

written by Maryjanek447 on 11/02/2017

Bought a renault clio, fantastic car the best service i've had from a garage, the finance rate it very slow, cheaper than the bank! seriously recommend Henson Motor Group to everyone! cracking service. Well done Henson Motor Group!

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“Buying first car”

★★★★★

written by Maryjanek447 on 11/02/2017

Bought a renault clio, fantastic car the best service i've had from a garage, the finance rate it very slow, cheaper than the bank! seriously recommend Henson Motor Group to everyone! cracking service. Well done Henson Motor Group!

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“Buying first car”

★★★★★

written by Maryjanek447 on 11/02/2017

Bought a renault clio, fantastic car the best service i've had from a garage, the finance rate it very slow, cheaper than the bank! seriously recommend Henson Motor Group to everyone! cracking service. Well done Henson Motor Group!

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“Great car Great value EXCELENT !!”

★★★★★

written by joshuasteele on 03/12/2016

The car I purchased from Henson Motor Group is perfect. Compared to other companies, Henson Motor Group is better in terms of selection and prices. They also have a personal approach. In and out, they were quick and friendly. I also like their records.the staff have been very helpful and there's no pressure. My record is not perfect but the people from the finance department arranged a perfect deal for me.

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“Great service ”

★★★★★

written by on 15/09/2016

Bought my corse here after searching for the right car at right price, has been best car I have had and the salesman was very very helpful - gave me all the facts for finance but wss lucky enough to have cash to but with. Have recommended friends to Hensons and had £50 each time, result there too. Check their website for great cars and great prices

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“Bought a new car ”

★★★★★

written by StephenPape on 03/09/2016

Bought a Vauxhall corsa. Great finance deal. Very professional team happy to help and answer questions. I was worried about my credit rating but they explained everything to me so I knew exactly what my payments were. Recommend to any one, first class service. P.s Wheel baring went on car and within 24 hours they booked me in fixed problem and gave me courtesy car. Many thanks 

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“Excellent serviice. Very courteous & professional!”

★★★★★

written by Stellabridger on 31/08/2016

Best experience I ever had purchasing a vehicle. Very friendly, the finance manager (ramiz ) really knows how to explain and make you feel like you're family. I would purchase all my vehicle from them, finally a place where you don't feel like it's a hassle to by a car.

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“Great service ”

★★★★★

written by Papey102 on 25/07/2016

Bought Vauxhall corsa, helpful staff, cars been great. Would highly recommend. 

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“bought a ford focus, very helpful with sale and...”

★★★★★

written by JaredWhalen79 on 08/07/2016

bought a ford focus, very helpful with sale and service he gave and would recommend him to any one when buying a car.car was good price and looks good as well ,got a full service and MOT before I picked it up found a couple off things wrong when I had it for a week rang service manger who sorted them out without any problems.

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“fantastic customer service ”

★★★★★

written by Kilgoreru170 on 27/06/2016

A great service. With many great salesman. An amazing price. They let me test out a few cars with me picking one I think I picked the right one for me,the car is great fits all my family in it is a great style it's just fabulous couldn't ask for any think more thank you henson motor group we will defiantly be back.

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“Mazda CX7”

★★★★★

written by TaylorChapman312 on 17/06/2016

This is the second car I have had from this company and once again come up trumps. Great spec low mileage car and at least £500 cheaper than any of their rivals. For a top quality used car I wouldn't hesitate to get friends and family to check out The Henson Motor Group before anywhere else. Lots of choice and easy test drives and a no pressure environment make for a pleasant buying experience.

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“First class service and a great choice of cars. ”

★★★★★

written by Mozfan on 10/06/2016

Would highly recommend without hesitation. Fantastic value for money, first class service and a brilliant choice of cars. We are extremely happy with the Freelander 2 we bought and will undoubtedly come back for all our future cars. Staff at the garage couldn't have done more to help. From first making an enquiry the sales team were friendly and professional but never pushy. Very knowledgeable and polite at all times. From start to finish - excellent!

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“brill service”

★★★★★

written by Reyesjn499 on 07/06/2016

I have just bought a second hand car from Henson Motor Group. What a great experience i had from start to finish. My salesman was very helpful from the start, he introduced himself and explained a little about the cars Hensons have in stock then i was able to have a good look around their extensive selection of cars without any pressure to buy, when i found the perfect car for me and my family he talked me through the features and benefits of the car. He was very easy to deal with. Topman Thanks 

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“Henson Motor Group - Excellent Service”

★★★★★

written by 194Williams on 06/06/2016

Walked into Henson Motor after not knowing what car to choose as I liked two. My salesman Ross, helped me every step of the way to not only purchasing a new car, but trading in my old Audi A1. I made by decision by no pushing or hassling by Ross and decided on a nice red Audi A3. The deal he got for me was excellent and affordable! I would recommend anyone to visit Henson Motor Group in Benton, Newcastle as they sorted me out after hearing about them on social media! They have excellent helpful staff and will assist you with any concern you have. Make Henson Motor Group your next car purchase, you will be glad you did!!

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“Fantastic Experience at Henson Motor Group”

★★★★★

written by Gibson468 on 01/06/2016

Fantastic experience I had at Henson Motor Group! Walked in looking for Vauxhall Corsa, my salesmen that dealt with me was excellent at assisting me and helping every step of the way. He didn't get impatient with me even though I was taking forever to make a decision as there was 5 different Vauxhall Corsa's to choose from. I decided on a 14 plate Corsa and everything got signed. He gave me a fantastic deal for my car as a part exchange. I would recommend anyone who wants to splash the cash on a new car to get yourself to Henson Motor Group! You will be glad you did

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“stay far away from them”

★☆☆☆☆

written by Mackenzie214 on 04/04/2016

rubbish worst ever experience after years of buying cars.

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