RBC Royal Bank of Canada Online Banking

I've been using RBC Online banking for over 10 years and have tried quite a few other online banking applications (CIBC, Caisse Pop, BMO, ING Direct).

RBC's online banking is the best I've had to work with:

- Very user-friendly

- Offers easy access and overview of all accounts (VISA, Savings, TSFA, RBC Invest, etc.)

- Simple to transfer funds whithin RBC accounts as well as to other online banks or accounts from people you know

- RBC Invest online is also easy to use, enabling portfolio creation & review, as well as stock & fund ratings. Downside = pricy transaction fees

- Paying bills is a breeze! You have access to ALL providers (HQ, GazMetro, BELL, Videotron, Municipal Taxes, etc.) and can get online bills delivered to your RBC account which you can then archive online or download and save on your PC

- The only downside I find are the account fees which I find expensive, especially given the more competitive online banks on the market today (ING, Ally, etc.)

Also, although I appreciate good customer service, too much of a good thing can be bad, and I am annoyed at how often an RBC Representative will call me at home to review my current services and offer me new ones... At LEAST once a month! And despite me telling them to stop calling, 2 weeks later I get another call from them... Annoying!!! My fianc also uses RBC and yet doesn't get the calls?!? So my bad luck I guess...

Overall, I love the ease of use of this site and absolutely recommended it.

I want to tell everyone out there who is thinking of getting a mortgage with the Royal Bank of Canada. I had a 5 year mortgage with them, however, I decided to sell my home and had to break the mortgage. Yes I expected a penalty, but did not expect an $11,000 penalty. When I contacted the RBC headoffice they said there was nothing I could do. I then contacted the CIBC and spoke with a mortgage advisor and they said every bank has the ability to work with their exisiting customers. In light of what had occured not only have they permanently lost my business, they also lost four other clients who were about to renew with the RBC, but when found out what had happened between me and the RBC they all declined to renew with them. The expression "word of mouth" has become a frightening reality for the RBC.

I've been dealing with royal bank over an year. Now I'm really having problems with them. They have frozen my account for no apparent reason and cancelled a payment I made. I deposited a cheque and made this payment, I had some immediate release on all of my deposits. However, royal bank had reversed the payment eventhough I had funds saying because of unusal activity. No phone call email or anything from them, I only found out that the payment wasn't received to the credit card, after a week. And I had to pay interest on the credit because of this. I visited the bank and clearly explained that the problem was of that of royal bank they still refused to unfreeze my account. I was asked to go to the home branch. In the branch they agreed it's their mistake and I had paid more than $70 of interest because of their error. But they refused to credit this and only offered $9 credit.

I have been with the Royal Bank of Canada many years and they are always quick to address my needs and wants. Professional and considerate. They treat a customer with respect on the phone.

I have been with other banking institutes but they cannot compare to this bank. I like honesty and respect a banker when he is just that with me. My needs and wants and what I feel comfortable with has always been addressed. Why leave?