LV= Britannia Rescue Breakdown Cover Reviews

★★★☆☆
3.1 / 5
50% of users recommend this
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LV= Britannia Rescue Breakdown Cover

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Latest Reviews

★☆☆☆☆

“Very disgusted ”

Written on: 28/08/2020 by Marak383 (1 review written)

Very badly treated sent an inexperienced mechanic to charge my battery he was only interested in selling me a battery for 150£ and broke my drivers side window and they are refusing to pay for the repair and the battery is still working shall never recommend to any body very bad customer service very sad situation… Read Full Review

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★★☆☆☆

“Lesson learnt - Inferior support when required”

Written on: 13/08/2020

I had a known common problem, the Schrader valve in my front LHS tyre valve had worked loose and required a minor tighten to prevent further loss of air or a replacement inner valve. On phoning Britannia rescue, the Operator appeared to have no concept of what a tyre valve was and just kept on talking about the fact that they couldn’t do anything with tyres. A Schrader valve is not a tyre or part thereof, it is an item belonging to a wheel rim! In the end I convinced him to contact an on-call… Read Full Review

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★★★★★

“Customer for over 17 years - highly satisfied”

Written on: 17/04/2020 by ElizabethLivett (1 review written)

The initial response from the call centre has always been very quick, efficient and reassuring; they have always quickly pinpointed my location, given me an approximate duration and the name of the company that will be attending. Wait times are variable - dependent upon business. Recently they have tended to quote a time of about 90 minutes, but it has been invariably much sooner. The attending companies elected by LV Britannia have always been knowledgeable and very proficient and have… Read Full Review

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★★★★★

“Belated thank you to the Britannia team!”

Written on: 14/04/2020 by RebekahDavidson388 (1 review written)

I returned to my 'VW' Polo on 6 March, parked in a narrow residential street,to find it was completely broken down - with absolutely no 'sign of life' (no power). I was miles away from home! Britannia Rescue, as always, answered promptly and I was given an estimated time for recovery. It would be quite a wait but a big shout to the man who arrived not too long after with a recovery vehicle and managed to get the car out from between two parked cars and take me to my preferred engineers… Read Full Review

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★☆☆☆☆

“Left for 3 hours”

Written on: 06/03/2020 by Ash6Kent (1 review written)

My car suffered a flat tyre yesterday, I called Britannia at 10am, after 1 hour they phoned me to say that the recovery firm were very busy. After 2 hours they phoned me to say that Virgin online systems were down and they were having difficulty with contacting the recovery firm. After 2 and a half hours another operator phoned me to ask if they could cancel the first recovery firm and try someone else. Eventually almost 3 hours after I made the initial call the recovery vehicle arrived. I was… Read Full Review

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★☆☆☆☆

“Still waiting for receipts to be refunded ”

Written on: 02/03/2020 by AndyDinosaur (1 review written)

Broke down abroad. The call out was prompt. Took my car away and within a day I was told it was irreparably damaged. I asked for a hire car, they told me to source one myself and forward all the receipts when my claim ends. It's been a full 3 weeks since I returned the hire care, everything at my expense. Still no sign of any reimbursement, and no communication from them, despite many emails and phobecalls. At this point, I wouldn't even recommend their services as a cruel joke… Read Full Review

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★☆☆☆☆

“Absolutely Diabolical Breakdown Service!!!!”

Written on: 14/02/2020 by skJohnston206 (1 review written)

Broke Down and called the breakdown number, who then told me my 65 miles would take 2 recovery vehicles to get me home, as they couldn't find anyone to take me the whole distance ( no joke) 1h 30 minutes later I'm messaged by a recovery agent, saying they will be within the hour, then a message by Britannia saying 3 hours, then they cancelled the first recovery. They can't respond efficiently enough or have zero control over recovery vehicles ( contractors) they add to your stress levels with… Read Full Review

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★☆☆☆☆

“Shocking service ”

Written on: 26/01/2020 by MrJackson (2 reviews written)

I my car totally lost all power and I stopped on the M3 motorway about noon. The weather was freezing cold. I was advised that it could take up to 30 minutes to rescue me. Eventually after 90 minutes I was rescued. I was frozen cold. I complained to LV and to Britania Rescue both said it wasn’t their fault I would never have expected such a terrible service from LV and will suggest that you don’t even consider them for a break down service… Read Full Review

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★☆☆☆☆

“No use britannia break down”

Written on: 03/12/2019

My son broke down on motorway at 7pm on a friday evening he took over 2hrs to get though on the phone to recovery people police and 3 other people was ringing for over 2hrs until they got though then it took 2 hrs to get to him he left motorway at 11.20 pm never use this breakdown recovery company cancelled the next day… Read Full Review

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★★★★★

“Best Breakdown Sevice”

Written on: 02/10/2019 by Sjrbucks (2 reviews written)

I had a flat tyre twice within a space of 3 weeks (different tyres). The first one was on the M5 and the breakdown man put on my spare at the side of the road. He arrived within 40 minutes. The next time I was at work and the breakdown guy arrived with 25 minutes and again put on my spare tyre. When I was with the RAC, it took over 3 hours of waiting and chasing for them to come out. I would definitely recommend this company… Read Full Review

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★★★★★

“Well coordinated rescue”

Written on: 22/06/2019

Britannia Rescue coordinated the recovery and transportation of our broken down camper van from a venue about 10 miles north of Banbury to our home repair garage in Sussex while at the same time organising a hire vehicle so that we could continue our journey north to a funeral. An ISIS flat loader arrived at our overnight campsite and took us to the CMG base at Newport Pagnell services, from where it went onwards to East Sussex. Shortly after our arrival at CMG, we were collected by a… Read Full Review

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★☆☆☆☆

“Pathetic service”

Written on: 30/08/2018 by Alcoe (1 review written)

I have been a member of Britannia LV since 1996, long before they were taken over by LV. I am absolutely disgusted by their poor service. They were called out to a problem at my home address as the car alarm kept going off through the night and as I have held a deluxe cover policy with home assist, I needed someone to disconnect the alarm. For almost 15 minutes they messed around trying to find my policy and not dealing with my emergency. Then they stated they would phone within the hour when… Read Full Review

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★☆☆☆☆

“What Breakdown Cover?”

Written on: 23/08/2018 by carlos876 (1 review written)

Last Nov/Dec 2017. I joined Britannia Breakdown Cover. After a couple of weeks waiting for my membership details I received nothing either by post or online. I contacted the 'customer service' desk on at least two occasions and was assured the information would be forwarded. I again contacted them and checked they had my correct address and e-mail. I received nothing. In July of this year I again contacted Britannia and WAS ASSURED that the information would be sent. Guess what? NOTHING. I… Read Full Review

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★★★★★

“Horrendous journey - my saviours”

Written on: 12/08/2018 by lynnegeldart (1 review written)

I was returning from Dorset to mid-Wales yesterday afternoon when, after stopping in a layby on the A31 for lunch, my car refused to start again. I called Britannia Rescue who, within half an hour, sent a lovely young man from Ravenscroft Motors whose magic touch restarted the car. He sent me on my way with a recommendation to get the battery checked. About 3 hours or so later I was just south of Leominster when I stopped at a service station, but unfortunately drove over a deep kerb on my… Read Full Review

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★☆☆☆☆

“Over 2 hrs 10 mins in major city and still no sign”

Written on: 14/06/2018 by 275Choate (1 review written)

Sat at the roadside with a flat battery. I was promised ‘up to 90 mins’ now 2 hrs 15 mins. Multiple calls by me to BR and they then call local provider who have given excuses that are clearly not truthful - ‘stuck in traffic’ ... nowhere in bristol would take over 2 hrs fromthe time and location they supposedly set off. They also promised BR they would call me direct but haven’t. Who knows if they will ever actually appear??… Read Full Review

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★★☆☆☆

“2hours and still waiting for breakdpwn”

Written on: 18/05/2018 by 1962Nunez (1 review written)

2 hours and still waiting for breakdown… Read Full Review

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★★★★★

“My heroes”

Written on: 24/12/2017 by jawatton (1 review written)

Had a blow out on M40 today which was not good on a Sunday which happens to be Christmas Eve. Recovery tried to get me a new tyre but car parts sales shops shut at 12.00pm. The lady at the end of the phone from LV was reassuring and made me feel safe. The recovery guy was very efficient and a lovely man and transported me from Oxford to Essex. My son needed LV recovery a year ago on a Bank holiday Monday and they only took 30 mins to get to him… Read Full Review

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★☆☆☆☆

“six hours ”

Written on: 24/10/2017 by wexfordhero (1 review written)

my daughter broke down on the M25 on october22 it took six hours for the recovery vechicle to arrive and then it could not take the car home it had to be put in to storage.we were not kept informed which would not have been hard.we were constantly given miss information… Read Full Review

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★★★★★

“M5 motorcycle recovery.”

Written on: 20/10/2017 by RachelLloyd (1 review written)

On Sunday 15 Oct 2017 I had the misfortune to loose all electrical power to my motorcycle while in slow moving traffic on the M5. I managed to get to the hard shoulder and call Britannia Rescue. Due to the heavy traffic it took just over an hour to get recovery. during this time the lady at Britannia Rescue contacted me three times to check that I was okay and to keep me informed as to when recovery would reach me. This is the first time that I have needed to use this service ( although I have… Read Full Review

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★☆☆☆☆

“Should buy a Satnav ”

Written on: 01/10/2017 by Laurel288 (1 review written)

Live in Sheffield broke down meadow hall retail park calledl LV Britannia 1'30pm NO responds by 4pm called a pal who towed me home phoned Britannia very rude told me still on his way asked from were no reply I wold advise Lv to get rid of this company OR loose a lot customers. IE me for One… Read Full Review

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