DBI Insurance Insurance for dogs

If there was a minus star rating I would of rated them worse than the 1 star.

My cats used to be on a lifetime illness plan then without notifying me it was changed to a twelve month only illness. Not good when one cat had kidney failure with thyroid problems and the other had heart disease! Now that my cat has finally lost his battle I am fighting to get my over-payment back! I have never spoke to an unkind and uncaring company in my life. I would rather get another mortgage to help my animals than to ever use this company again.

Had insurance with them for 23 years. When insured cars no options only one type. Auto renewal.

My cat is now nearly 17. No claims for 8 years and cost me 240 a year. Hypothyroidism in 2011 but only small amounts but didn't claim due to excess. Now this year she was in hospital. As diagnosis in. 2o11 won't pay anything as outside 12 months. My argument is this is as if this year as no claim. Refusing to pay anything. Now has teinsl cancer and expect won't pay anything.

Do not unsure with them.

Ok when they are young

This company did everything wrong following our pets death, from continuing to insure both pets after one had dies, sending out renewal notices for both pets 3 months after one had died, continuing to take payments for both pets and taking 12 weeks to settle the claim. Been with them for 16 years and when we wanted a careful professional response, they provided a shambolic slow and disrespectful service.

We have had insurance for our pet for 15 years. At first we claimed nothing but as she has got older we have had a few claims. The amount that is taken off claims has got more and more. I recently had a claim in which has taken 10 weeks to get an answer we were told they were waiting information from the vets but this had been sent 3 times. we now have been told that from 1 of the claims which was for£201 98 we will receive £85.79 and for 2 other claims amounting to £303.14 we will get nothing as it is a recurring problem from 2006. This is disgusting and I don't know how they get away with it.

I have never made a claim on my dogs policy,January 10th he died.I sent them an email Jan 3rd to ask them to cancel the direct debit, to which I got no reply,so I sent them a letter 23rd Jan requesting them to cancel the debit,still have not received any correspondence from them and they had 30 pounds out of my bank account for Januarys debit payment on the 24th.So I have no alternative but to get in touch with my bank and cancel it myself,considering I insured with them for nearly 15years I think their service stinks if we have another pet I won be insuring with this shower.

I have insured my dog with DBI insurance for 11 years and never made a claim. My dog had a small operation on his eye and foot, and for the first time made a claim.

When the claim amount letter came in the post they informed me that because he is over 10, i have to pay 35% of the bill. This is ridiculous!! I am cancelling the insurance. I might as well have opened a savings account and paid into that.

Made a claim on the 28th Sept 2012, just rec'd a letter from them today 26th October 2012 saying they needed more information and had tried to request from vets three times. No such request rec'd at vets. Letter did not say what information was required. asked my vets to ring Ins Co to find out what info they needed. DBI kept vets on hold for 1hr before the vets gave up and asked me to phone.

I can only assume that DBI will use any excuse or tactic to dely processing a claim.

After paying the ever increasing insurance for our dog, when made a claim, claim refused as not sent at beginning of illness. Thanks for nothing.

I have had my pet insured with DBI for 15 years and never made a claim. I paid the monthly premium increases when they came each year in the thought that when my pet needed them they would be there.

Recently my vet informed me that the drugs for arthritis and incontinence that I had been paying for should be reedemable via pet insurance.

The vet duly helped fill out a claim form, which admittedly spanned several years, they highlighted treatment and conditions and the form was dispatched.

After 1 week I received back my claim refusing me on all counts, the main theme on all counts started with the words 'Your terms and conditions state'

Having since spoken to DBI I can only echo the other reviews DO NOT INSURE YOUR PET WITH THIS COMPANY AS THEY WILL NOT BE THERE WHEN YOU NEED THEM.

After 10 years plus of using these people we needed to claim on our cat with Renal failure.

1st they lost the claim form plus all documents

2nd after sending the whole again recorded delivery they claimed that a vets stamp was missing

3rd I delivered the Docs by hand

4th They paid out taking 52% off the claim in excesses.

ANSWER - SELF INSURE !!!!!