my wife has wasted hours phoning adt to service our alarm/smoke alarm she paid up front and they have not turned up to three appointments -shes looking for a refund and going to a competitor-the last time we were charged twice (after she paid upfront) for a single callout with adt threatening legal action for their crooked fees-you would be better off having dummy cameras for security its cheaper and more reliable than adt

We have had real trouble with ADT's service as a whole in the last month. Below is a complaint sent to them which they have yet to acknowledge - I would hope they might acknowledge this here. This service is unacceptable. We were recently subject to a power surge that caused a fault in the panel, which caused it not to be able to communicate with the app or with our cameras. This occurred on 1st March 2022. We first attempted to troubleshoot this to no avail, and then called out an engineer on 4th March, who visited promptly on 7th March. He identified the problem and coordinated a solution. We were initially told that a part had been ordered, and that the bookings team would be in touch when this arrived. We received a call on 10th March at 0905 to ask us if we had availability in 30 minutes to fit the new part. This was significantly short notice that we were unable to accommodate this. We were told the bookings team would be in touch to reschedule the visit. No calls were received for 4 days. We called the ADT helpline on 14th March to follow this up, and the representative I spoke to was still under the impression that the parts were not received. They offered to book an appointment for 18th March. We received a text message on 15th March detailing that the visit would be delayed to 22nd March. Due to the discrepancy between the date on the text message (15th March – image attached) and the date previously given to me (17th March) we attempted to contact ADT. The wait times were long enough that we were unable to do so. We called the ADT helpline on 18th March to clarify. The representative we spoke to was unaware of the part having been delivered. They were also insistent that it had been rescheduled despite acknowledging the discrepancy from the text message. They then rescheduled the appointment for 24th March due to our unavailability on 22nd March. 24th March – we waited from 0830 to see when the engineer might arrive. At 1204, we called the ADT helpline and was reassured that an engineer would attend. We waited until 1730 before calling your helpline again, where we were informed by a representative that the engineer was unable to come today. At my request, the representative informed us that the system had been updated at 1232 to highlight that an engineer would not attend. No effort on the part of the engineer or bookings team was made to contact us. We were reassured that the bookings team would contact us to reschedule as soon as possible. 31st March - One week later, bookings team has not contacted and the representative has told us that again, an engineer has been booked for 1st April without any attempt to let us know or ask availability. While this panel is not communicating, we have had unexpected calls from an automated helpline, at times in the early hours of the morning. 03/03/2022 – 0801 (1 call) 08/03/2022 – 0353 (2 calls), 0439 (1 call), 0440 (1 call), 0527 (1 call) We also receive daily reminders from the app that the panel is not able to communicate. We have also received a letter to this effect despite us highlighting this. It is clear that their automated systems are dissociated from the personnel on the ground.

adt couldn't careless once they have your money. installer used worst case scenario to justify not fitting hard wired video doorbell. he thought, with me being disabled and my wife being a woman, that we wouldn't understand or question his "expert" excuse. unfortunatly for him i was an electrician so i know excactly what is involved and how to do it. it's so easy we give these jobs to trainees though the adt installer seemed like he didn't know how to do it, think he can only fit wifi versions - mount on wall and turn on. these guys are called engineers when really they just trained in-house by adt. complained to adt who just read the installers notes and claimed it was unsuitable for our door. complete bull, you can fit any bell push to any door. only thing that was unsuitable was the installers work ethic. twice i told them i was an electrian but they completely ignored this and then repeated the same excuse. now i'm being ignored.

Great price, engineer did excellent job very quick install. He went through system set up, and how to use App. I am very pleased Thanks ADT !!

Terrible, pay for a visit then wait in all day, nobody comes, have to chase. Would not recommend you use them.

was quoted a serive price of 55 for half and hour plus vat for a service of my smokecloack, agree to this, then fella turns up, says he was just given the adress as no job sheet, thought he was coming to fix the burglar alarm, which i told him we dont have then, he says he has no parts on him to service the machine and says he will come back next week and he will get the call out waved. comes back the following week, changes the fluid and battery of the machine, then get a bill for a wopping 1400, was only around 40 mins in total, so they are trying to charge me 1200? plus just for materials or either they gave an inaccurate service price. could of just ordered parts online and done it myself for less then 80 quid. needless to say would never use this company again, im suprised there still in business with tactics like this against all there customers.

ADT talk the talk and charge the earth if you ever need to call them out you will get a very big bill £285 plus VAT for 1 hour 16 mins to sort CCTV this is on top of our quarterly service fee. YOU HAVE BEEN WARNED!!!!!!

I have never come across a company with such bad customer service. It is 16 months since they began installation. They have not yet managed to send me an accurate invoice. I have outstanding queries and complaints. They say they are investigating my complaints but nothing happens and my communications are ignored. I bitterly regret ever having anything to do with this dreadful company.

Awful customer services, awful staff, awful service. they are greedy aggressive and incompetent at best. I have been a client of theirs for 5 years and today I will cancel my contract.

I had ADT come out to my house, promised a quick and easy installation, so I paid a deposit, 2 weeks later no show from anyone including the sales rep. finally had the installation and it wasn't as 'smooth' as promised. I've had a few problems with the system every now and again as the system is NOT pet friendly If you opt for police response not only is this not guaranteed but 3 false alarms and the police will black list you for 1 year. they will increase your monthly payments when they feel like it and charge for you everything on top such as; services/repairs/replacements/materials/call outs. I won't be using this company again

They are very rude. I order something , they were able to take the money out from my account but I never seen the product. And now after almost 1 year of contract they didn't give me the money back. When I called them and ask for the money, a very rude lady from the office hang up the phone while I was talking and she wasn't able to offer me any information I required. Don't use the ADT Service, they are useless.

ADT want £236 to çöme and reset an alarm after a builder cut though the wire. That is £236 to come and punch a number into the control panel. This is effectively a punishment for not having a contract!

Awful company, charging me 383 pound to replace their own faulty PIR sensor last year. Now that I am out of contract with ADT they want 248 pounds to reset the system!!!! Never again!

I got ADT after my apartment was broken into and I was robbed. I had issues with the system not working because I didn't have good cell service. They finally fixed it with a cell tower hookup. I ended up moving out of my apartment and need to cancel. No one bothered to tell me up from I was signing a 3 YEAR contract with them. I had my contact emailed to me at the time and still no one bothered to inform me at the instillation process or booking the installation. I had to pay over $1000 to cancel. they're terrible at getting ahold of and terrible at trying to get refund from. I signed up for ADT and apparently am under defenders not ADT so trying to figure out who to talk to about my issues is ridiculous! DO NOT get ADT. They trap you in a contract and then don't bother to help you.

Sucked in. Can'T GET OUT FOR 3 YEARS. Avoid them like a plague. It would cost less just to have real live bandits break in. I really don't know how I got caught for 2 years; now it has gone to 3. Will I ever be free? I do not like anything about them.

We had an ADT alarm in our previous home (bought through an agent) and were quite content with the service. So when we moved to the West Country it was a logical choice choose them again. Sadly, this was the worst decision we could have made. The sales process was a joke. Fist no one turned up, then at a re-arranged appointment we were told we had been given incorrect information on the existing customer discounts. Then we had to wait weeks for the installation. When the guys arrived to install they had no paperwork and no clue as to where anything went. the wiring was a joke, the smoke alarm, missing. Tackling this on with the Sales office was a full time job and required a legal mind to hold them to account. Sadly I'm now in a contract for the next 3 years with this bunch. Stay clear of these muppets and be sure to read the mounds of bad reviews before placing an order. I wish I had.

After having been a loyal customer for nearly 12 years they are charging me liquidated damages for ending the contract as I have sold my property. Robbing bandits

Had to have an engineer to replace door sensor after having a new door fitted. Was charged £120 and after his visit my system wouldn't set properly as he had altered some settings. After numourous call to technical they finally sent out a brilliant engineer who spent 2 hours at my home and finally got the system working, he did not leave until we had gone through every aspect of setting and unsettling by app and fob. Still peeved that they will not refund at least some of the charge for the problem and distress the 1st engineer caused by not testing he had done the job correctly.