ADT Security System Reviews - www.adt.co.uk

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Latest Reviews

★☆☆☆☆

“the disabled and females are too stupid to question...”

Written on: 29/01/2021 by mao. (1 review written)

adt couldn't careless once they have your money. installer used worst case scenario to justify not fitting hard wired video doorbell. he thought, with me being disabled and my wife being a woman, that we wouldn't understand or question his "expert" excuse. unfortunatly for him i was an electrician so i know excactly what is involved and how to do it. it's so easy we give these jobs to trainees though the adt installer seemed like he didn't know how to do it, think he can only fit wifi versions… Read Full Review

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★★★★★

“Great Job”

Written on: 14/09/2020 by JackieM892 (3 reviews written)

Great price, engineer did excellent job very quick install. He went through system set up, and how to use App. I am very pleased Thanks ADT !!… Read Full Review

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★☆☆☆☆

“ADT CCTV IS DISGRAFEFUL”

Written on: 15/10/2019 by davehamilton (1 review written)

adt cctv charged £1436 to install the cctv system in a private house. On top of that they charged £100 for an engineer visit another visit they charged to reset the system. £223. 70 and on top of all that they charge £300 a year for a once a year visit to check the system which should have a guarantee. this company should be avoided. then in the small print it says its a 3 yr contract which the salesman convieniently failed to mention. avoid these people at all cost. when i rang to… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 05/10/2019 by Halsey56 (1 review written)

Terrible, pay for a visit then wait in all day, nobody comes, have to chase. Would not recommend you use them… Read Full Review

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★☆☆☆☆

“was quoted a serive price of 55 for half and hour plus...”

Written on: 06/03/2019 by rgWilkinson109 (1 review written)

was quoted a serive price of 55 for half and hour plus vat for a service of my smokecloack, agree to this, then fella turns up, says he was just given the adress as no job sheet, thought he was coming to fix the burglar alarm, which i told him we dont have then, he says he has no parts on him to service the machine and says he will come back next week and he will get the call out waved. comes back the following week, changes the fluid and battery of the machine, then get a bill for a wopping… Read Full Review

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★☆☆☆☆

“BEWARE OF CALLOUT”

Written on: 23/01/2019 by Nico386 (1 review written)

ADT talk the talk and charge the earth if you ever need to call them out you will get a very big bill £285 plus VAT for 1 hour 16 mins to sort CCTV this is on top of our quarterly service fee. YOU HAVE BEEN WARNED!!!!!!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 10/01/2019

I have never come across a company with such bad customer service. It is 16 months since they began installation. They have not yet managed to send me an accurate invoice. I have outstanding queries and complaints. They say they are investigating my complaints but nothing happens and my communications are ignored. I bitterly regret ever having anything to do with this dreadful company… Read Full Review

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★☆☆☆☆

“Awful company, Awful customer services”

Written on: 19/11/2018 by markhdaoud (1 review written)

Awful customer services, awful staff, awful service. they are greedy aggressive and incompetent at best. I have been a client of theirs for 5 years and today I will cancel my contract… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Avoid”

Written on: 23/02/2018 by oxJohnston73 (1 review written)

I had ADT come out to my house, promised a quick and easy installation, so I paid a deposit, 2 weeks later no show from anyone including the sales rep. finally had the installation and it wasn't as 'smooth' as promised. I've had a few problems with the system every now and again as the system is NOT pet friendly If you opt for police response not only is this not guaranteed but 3 false alarms and the police will black list you for 1 year. they will increase your monthly payments when they… Read Full Review

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★☆☆☆☆

“Worst home security service ever”

Written on: 05/02/2018

They are very rude. I order something , they were able to take the money out from my account but I never seen the product. And now after almost 1 year of contract they didn't give me the money back. When I called them and ask for the money, a very rude lady from the office hang up the phone while I was talking and she wasn't able to offer me any information I required. Don't use the ADT Service, they are useless… Read Full Review

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★☆☆☆☆

“ADT want £236 to çöme and reset an alarm after a...”

Written on: 26/10/2017 by Puckettuv348 (1 review written)

ADT want £236 to çöme and reset an alarm after a builder cut though the wire. That is £236 to come and punch a number into the control panel. This is effectively a punishment for not having a contract!… Read Full Review

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Localalarmengineer's Comment

Written on: 11/04/2018

Use a local engineer instead. Much cheaper and more reliable.

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★☆☆☆☆

“Awful company, charging me 383 pound to replace their...”

Written on: 16/10/2017 by DanielRimmer (1 review written)

Awful company, charging me 383 pound to replace their own faulty PIR sensor last year. Now that I am out of contract with ADT they want 248 pounds to reset the system!!!! Never again!… Read Full Review

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★☆☆☆☆

“Lock you in and don't even bother to tell you”

Written on: 25/09/2017 by mfrank16 (1 review written)

I got ADT after my apartment was broken into and I was robbed. I had issues with the system not working because I didn't have good cell service. They finally fixed it with a cell tower hookup. I ended up moving out of my apartment and need to cancel. No one bothered to tell me up from I was signing a 3 YEAR contract with them. I had my contact emailed to me at the time and still no one bothered to inform me at the instillation process or booking the installation. I had to pay over $1000 to… Read Full Review

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★☆☆☆☆

“RUN FAST AWAY”

Written on: 01/09/2017

Sucked in. Can'T GET OUT FOR 3 YEARS. Avoid them like a plague. It would cost less just to have real live bandits break in. I really don't know how I got caught for 2 years; now it has gone to 3. Will I ever be free? I do not like anything about them… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 10/08/2017 by Sackville (2 reviews written)

We had an ADT alarm in our previous home (bought through an agent) and were quite content with the service. So when we moved to the West Country it was a logical choice choose them again. Sadly, this was the worst decision we could have made. The sales process was a joke. Fist no one turned up, then at a re-arranged appointment we were told we had been given incorrect information on the existing customer discounts. Then we had to wait weeks for the installation. When the guys arrived to install… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER - BUNCH OF RUDE STAFF”

Written on: 18/07/2017 by REJ52 (1 review written)

3 incompetent people have lied to me. My house was burguled and NOBODY contacted me from ADT. I then called to log this with them the next day and I said why didn't it work. They said probably a fault and they can send out an engineer?!?!?! SERIOUSLY. I've just had £17k worth of goods stolen. I then did a fake test alarm myself and activated all zones and it took them 6 MINUTES 6 WHOLE minutes and 18 seconds to call me to alert that there was an intruder. The rude team leader (who obviously… Read Full Review

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★☆☆☆☆

“cancelation charge”

Written on: 14/07/2017 by Grant360 (1 review written)

After having been a loyal customer for nearly 12 years they are charging me liquidated damages for ending the contract as I have sold my property. Robbing bandits… Read Full Review

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★★★☆☆

“Problem”

Written on: 28/04/2017 by 154Lyons (1 review written)

Had to have an engineer to replace door sensor after having a new door fitted. Was charged £120 and after his visit my system wouldn't set properly as he had altered some settings. After numourous call to technical they finally sent out a brilliant engineer who spent 2 hours at my home and finally got the system working, he did not leave until we had gone through every aspect of setting and unsettling by app and fob. Still peeved that they will not refund at least some of the charge for the… Read Full Review

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★☆☆☆☆

“Horrendous ”

Written on: 03/04/2017 by RebeccaCrawford300 (1 review written)

Most horrendous service I have ever received from a what's meant to be a professional company wouldn't go near the company with a barge pole, one fitter was actually shouting at me in my own home! No care for the customer all they want is money, the alarm never actually worked properly from day one, now all removed and even months since we have had it removed we're still waiting for our money back every time I call I get told another tale of why it hadn't gone back in our account! Steer clear… Read Full Review

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★☆☆☆☆

“Disgusting bill for 8 minutes of engineer time and callout”

Written on: 03/04/2017 by Aleenas38 (1 review written)

Had booked to have my front door changed and contacted ADT in advance as didn't want builders to tamper with alarm. ADT advised me of labour cost £100 plus VAT for 1st hour... what choice did I have? To avoid the cost twice I was advised to remove the front door without touching or moving the actual sensor... therefore this was kept intact so only needed to call out engineer once to take off old door and put on new. A week later I have a £273.07 bill... for wait for it... all of 8 minutes on… Read Full Review

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