My daughter and I visited Banbury store today and was very disappointed at the time it took to bring us a bacon roll,a piece of walnut cake and 2 pots of tea. The size of the teacup is more like a small coffee cup and it was served with no saucer( what’s that all about) And to top that off you don’t get a biscuit with it anymore. I’m afraid I shall not be using your cafe anytime soon.

Went into Colchester Marks and Spencer cafe, had coffee and eggs Benedict, which was nice, but cold,and I think it would be nicer to have bacon instead of ham. The service was excellent .

Went to Yeovil and endured a very poor lunchtime. Service was up,to 30 minutes late and quality of presentation very amateur. I was lucky to get two eggs on my Eggs Royale, though no muffin only plain bread. Our next door table was told they could not have what they ordered as “they had run out of eggs”! What happened to the food hall stock’s downstairs. Felt sorry for the poor lady who was trying hard ….but we won’t be going again any time soon.

Popped into marks to have lunch. I wish I hadnt. It was very over priced and poorly presented. No thought has gone into the menus at all, aweful. For marks I would have expected better. My lunch was a bacon ciabatta and my husband a Shakaha, So in reality it was a dry roll with streaky bacon and absolutly nothing else, no dressing no salad no nothing. His was a slop of tomatoe that looked like it had come from a tin with two poached eggs in the middle.Both of us walked away deflated and wish we had waited and gone to tescos cafe instead. Most definately would not recommend marks again.

Running up to Christmas on a Tuesday...The management have done away with the barista coffee makers and now you wait in a queue for 15 mins for someone to press a button and slosh a bit if hot millk in it. There is no inviting aroma of coffee, no little short bread and no saucer. I won't be giving M&S my custom again. £3.40 for this... Total "beancounter" rubbish.

I met a friend today and had to wait ages to be served in the queue. Only one other person in front of me wanting a coffee. Very frustrating. No apology. Please can you put more staff on serving drinks whilst also paying for food to avoid queuing.

Is it just covid and lack of staff that have turned the cafe into more of a canteen? Such a limited choice of cake too I thought it would have improved by now. . I was hoping for a mince pie and cream or a truffle log with my cuppa. The staff are stuck in a mask all shift it must be stressful for them I asked to leave a tip to show my appreciation but was told it isn’t allowed!!! Come on Marks and Spencer

The coffee is very strong and has good taste too. The place is quit clean. I enjoyed having coffee over there.

Marks and spencer always provides top quality coffees. They are now serving lunch as well.

Nice cafe. I like their toasted tea cake and its one of my favorites from them.

Marks & Spencers Coffee is tasty, but the service was very poor. They don't treat customers properly.

I find it very sneaky that Marks and Spencer have decided to hide their biscuits under the counter, have instructed their counter staff not to ask the customers if they would like the biscuit with their drink, will not put out a notice informing customers that they now have to ASK for the biscuit. They have not stopped providing the biscuits but the customers are thinking they have been withdrawn because they are not now regularly put on the saucers. The next thing is that Marks and Spencer will say there is no call for the little biscuits and they will then stop providing them. VERY SNEAKY MARKS AND SPENCER - YOU SHOULD BE ASHAMED OF YOURSELVES.

Decaffeinated is horribly weak - even the staff It it ! If Starbucks can produce strong decaf, why can’t M&S ? Also, the standard of the flat white is generally poor; more like a milky coffee dumped in a cup. Marks & Spencer really ought to train their staff in proper coffee making methods . I’ve tried several outlets and the standard is very hit and miss.

Excellent service ,purchased luxury hot chocolate which was delicious and made by a very friendly smiley member of staff .Went there with my friend today Sunday 26/11/17. at 12.51 . This was my first visit and we will be going back .For me the way staff treat the customer is equally important as the quality of food and drink purhaced. Marks Spencer Salisbury.

The Marks and Spencer cafe in Winchester is excellent. Staff are fantastic, always helpful to customers and efficient in their work. They are friendly but also professional. They make good coffee, unlike Southampton which is Luke warm nearly cold even after telling them. Cafe is always clean and tables cleared promptly even when busy, which they always are.

I have always enjoyed m&s coffee but why does it take so long to make!! Every store I have been to of late is the same and the service is so slow. You see enough staff so I don't know the problem but puts me off going there again.

Bluewater cafe revive at 14.00 on a Saturday afternoon. Very busy, long queues and when we got to the counter, were told no baked beans or tuna left for the jacket potatoes. Ok, tried ordering a king prawn salad, was told there was no salads! No apology or alternative offered, not even a smile, very poor service. Why then did the person on the table next to me have cheese jacket potato with a side salad? Cancelled food order and just had 2 x teas instead. Give a dirty tea cup, when asked for a new one, was scowled at and thrust at me, asked for 2 x teaspoons, all gone, had to go to another counter. All in all, very poor service which is a shame as food is generally very nice and reasonably priced. Won't be returning for a while. Very disappointed

On our visit, lunchtime. There were no chicken curry left to go with the jacket potato. This was at 12.30pm,so a few customers had asked for this, but were told none left. We ordered something else, had to wait for 30minutes. This is at the Metro centre, Newcastle. Lots of tables had not been cleared and cleaned. Service very slow, not the service you expect from Mark's and Spencers. Think they need to review their cafes, always slow service, not enough staff serving customer's and cleaning tables. Kingston park cafe is just as bad.

Since last week my local M&S has withdrawn free coffee loyalty cards. I was told that the Sparks card would continue scheme of tenth coffee being free - so far it has not! Does anyone know what is happening? Local staff did not know either.

Every time we visit the coffee shops in Marks and Spencer there is the same poor cake choice - would it not be possible to have Cheesecakes or something other than sandwich cakes, scones and the occasional pastries. The time it takes to get a coffee is ridiculous - the queues are always long and sometimes we can't be bothered to wait and go elsewhere.