written by Maggie254 on 02/05/2018
I was particularly worried about buying from Internet Gardner as reviews for delivery and after care were poor. However having contacted the office and now reassured that there had been problems with updating their IT system but was told that all is now sorted. Though rather pricy items ithe garden furniture was delivered as promised at the appointed time and in excellent order. I am delighted with the quality of the items and worth paying the extra
written by Duneane on 13/10/2016
Excellent customer service from this seller. Excellent courier and excellent post-sales! I ordered a patio table, six chairs and a parasol on 26th September and it was delivered, assembled and in use by October 4th! The courier used was really good - giving me a delivery date and time and he also called me on the phone when he was 10 mins away. He also unloaded the pallet and then moved it to the rear of my house so that I could easily unpack everything. The furniture quality is excellent. Unfortunately one cushion was slightly soiled, due to the plastic bag that it was in being ripped. I sent a photo of the damage in an email to Customer Services and a complete replacement cushion arrived within three days. I will definitely use this seller again.
written by on 22/05/2015
I ordered before 10am on Tuesday and my rattan furniture arrived for the weekend! Which was perfect. The team were so lovely and happy to advise on the right product for the space i have. It is great that they have the showroom to see the products in real life. When you are buying furniture online it is sometimes hard to visualise before you see it. Thank you Internet Gardener, I have already recommended you to my friends :-).
written by on 09/09/2014
I can't say that I've ever experienced this level of Customer Service before. One of your Customer Service Advisors replied to my initial request much faster than I was expecting. A couple of brief emails later, I had the replacement product. He was fast with his replies, to the point and resolved my problem quickly. I couldn't ask for more. Thank you.
written by Sinclair41 on 08/07/2014
I cannot fault this company, their products or the delivery. I found their customer service team to be very pleasant and helpful. I ordered the grey Victoria dining set which I had to wait a few weeks for as they were awaiting new stock which was being shipped in. I was kept informed throughout and given an estimated time of arrival. When it did arrive at their warehouse I was informed by email and then received a phone call to arrange a delivery time convenient to me. The furniture arrived on time and securely packed on a pallet. The driver was very polite and helpful. All items were correct and in good condition. The furniture itself is beautifully made and far better than I expected for the price as I have looked at a fair few garden furniture websites and retailers and their rattan, of this quality, was much more expensive. Plus you have the added bonus of a free parasol and furniture cover. Perfect. I would definitely recommend this company and their furniture to everyone.
written by Lang7 on 30/05/2014
Ordered LA maze rattan set which was out of stock, as soon as it arrived I was contacted by internet gardener and the money was taken. Within a couple of days I was called by the delivery people and the items where delivered the next day at the time stated no waiting around the delivery man was very pleasant nothing was too much trouble so a big thank you to him keep up the good work IG the LA maze rattan round 6 seater is beautiful and was worth the wait :)
written by Curtis480 on 04/05/2014
I ordered an Aqua Cascata 245L water barrel yesterday morning at 10am . It was delivered today at 3pm, What great service I received from Internet Gardner . It's looks great I am so pleased with it. It was very easy to put together is a great feature on my new decking. Pleasure to deal with such a friendly reliable professional company Thank you
written by on 18/02/2014
The service provided by Internet Gardner is one that I would summerise as "first class" with a scoop of integrity to boot. I purchased a Canopy which was delivered on time and as expected, There was an issue with it through that was a "manufacturing defect". The company collected the item and refunded the full amount swiftly. I will certainly buy from IG again..
written by Emloudav on 17/09/2013
Can't praise the team at Internet gardener enough. Their customer service is top notch. I used the on line chat and due to the quick response to my questions and their competitive pricing I had no hesitation in buying from them. I ordered my goods at lunch time and they were delivered at 8:30am the following morning. Absolutely fantastic, boots were great and the free gloves a great bonus. Would definitely shop with them again and have no hesitation in recommending them. Thank you
written by Trevstaff on 15/06/2013
Live in Jersey so find it hard to get much choice when it comes to buying Rattan garden furniture. Found internetgardener after much internet trawling. From start to finish everyone I dealt with was very helpful. When the furniture arrived it was just what we expected. Excellent quality and the table was very easy to put together.Very well priced as well. I found similar at other companies costing 300-400 pound more for the same. All in all an excellent experience and would recommend the company and their quality furniture to anyone. Spot on.
written by gravyonmychin61 on 20/02/2013
Well, Ive used the internet for yonks and get all my purchases from it and Ive never had service as GOOD as these guys. Product is a top quality item and Im delighted. They were over £60 cheaper than the next cheapest and believe you me I check thoroughly spending days searching! Staff are polite and I asked for lots of info from the manufacturer and they sorted it all out for me, nothing is too much trouble. Delivery was faultless, two days and a phone call 1/2 hour before they arrived. Overall, I cant offer enough praise for this company, 10/10 for every action from info to order to delivery. Thank you.
written by on 22/01/2013
Really pleased with my purchase of some new Muck Boots. Couldn't have asked for a quicker response to my order. The price was good and I would definitely use them again and recommend them to friends and family.
written by LizWarwick on 09/01/2013
I made contact on Sunday evening regarding the "Twin Bell Mushroom" which I had seen in my local garden centre, as this was an expensive item, I searched the web and the same thing was £30 cheaper from Internet Gardener. I received an e-mail on Sunday evening in response and it was follwed up with an e-mail on Monday. As this was for a birthday present, I asked it it could be delivered before Thurday, I received the item today (Wednesday) and I would stress the excellent service I have received.
written by pudsrocks on 30/12/2012
would just like to say what a fantastic company to buy from everything was first class from ordering my cabin to the delivery driver, exceptionally quick delivery and the delivery driver could not of been more helpful, will defiantly be using this company again for any of my garden needs.
written by on 28/12/2012
I wanted a new pair of wellies and Googled the brand name. I trawled through five pages of web sites all of which had either sold out of what I wanted or were considerably over-priced. Then I found the internet gardener site. Not only did they have the size and colour I wanted, they were the lowest price I had seen and there was no p & p to pay! I ordered them late evening on Thursday 20 December and hoped that they might arrive between Christmas and the new year. On Saturday 22 December the doorbell rang and there was a courier with my wellies! What fantastic service!
written by Tillywales on 05/12/2012
I ordered some outdoor Christmas trees, and I was a first concerned as I did not receive a order confirmation from them, but the trees arrived two days later. They look great and was very please with the quick free delivery. Thank you very much
written by Pendel67 on 12/11/2012
I bought this product (a picnic table with folding seats) for my Stepmum for her birthday/christmas present so haven't actually seen it, but, was delighted to hear just how pleased she is with both the product and the service she received when it was delivered. It is exactly as described on their advert. Free delivery was quoted as 10 - 14 days but arrived in only 3 days!!! A truly beautiful and very strong table. Many thanks on behalf of both her and me!
written by stev35555 on 23/10/2012
I recently brought a collection of the knostsmide 24v connectable Christmas lights. I found the pricing to be very good, ordering on the website easy and follow up support fabulous. I did get a hpone call to say one item had gone out of stock but this was replaced by another item. The lady on the phone was very polite and helpful. I also had one further issue when one item did not arrive. I emailed Emily and she was fantastic and a credit to the team. The item was resent and arrived within 24 hours. I look forward to making further purchases from internetgardener, they have some great products and currently there is a cyrstal konstsmide led santa that has stolen my heart, so to be ordering again soon.
written by sllim55 on 18/09/2012
having ordered the same product from another online garden shop which hadn't arrived after 9 days i found internetgardner.co.uk and what a find. They had the product in stock, i phoned, the call was answered quickly nad politly to be told i had ordered before 1pm so lawnmower will be with me tomorrow. Sent email in the morning to see if delivery was scheduled as promised and got very quick reply to say it was on the delivery van with a tracking number. Would have liked that tracking information to be sent to me rather than call for it but at least i got it. Lawnmower was delivered within time schedule, it works perfectly and it was slightly cheaper than the other site. recommend to anybody and will use again
written by clojo_2 on 05/09/2012
I'm not a gardener. All i was after were some glam wellies for a girly holiday (in England, i'm guessing these will be needed) and after scouring eBay for hours, i found nothing suitable. A Google search bought me to Internetgardener and not only were the wellies a brilliant price, they were also better quality than most that i had seen. The free postage is brilliant and they arrived very promptly. I couldn't be happier with the service provided.
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