Service is so poor! They agreed to car finance, all documents signed, ready to collect the new car, just to be advised that apparently, new documents need to be re-signed, when we check the documents again we found out that they increased APR without telling us, and we already had other documents in hand. I started the complaint process, we are 10 weeks later and they still didn't back to us. whenever we call them we are always told that a senior member of staff is in the meeting. Don't waste your time and monies with them!

Don't use Zuto - Appalling after sales care. I'm kicking myself for not checking the reviews before contacting Zuto. BEWARE OF USING ZUTO - read my experience before signing on the dotted line. Sadly my experience of Zuto is that they are horrendously appalling. After sales care is non existent. Kept in touch until payment made for car. Now there is an issue, no one answers the phone. Promises for call back broken. Complaints not logged. Given incorrect information. Really bad experience. They don't even tell you upfront that calls are recorded. Here is the update on the Zuto saga. Complaint one. The car specialist was very friendly and from the first call on Monday 9th January 23, he said that I could be driving away in my new car by Saturday 14th. Pushed hard from day one to take out their warranty. I told him I didn't want to pay a deposit, then I got told on Thursday 13th that I had to pay almost a £600 deposit. Throughout the week we discussed collecting the vehicle on Saturday 14th and I was told twice that the dealer did not offer drive away insurance, so I was responsible to sort. Which I did (3 days temp insurance). Only to find out on the Saturday, from the dealer that the payout would not be until Monday 16th. When I spoke to someone in processing on the Saturday 14th she said not to worry the lender does Saturday payouts. Well the 14th came and went with no payout. Called Zuto on the 16th for a refund of the cost of the temporary insurance. I was then told that they didn't categorically say the payout would be on Saturday. The problem was that they didn't say anything about the payout. So since then I've been back and forth - told different things. No one wants to take responsibility for the misinformation and expect me to be out of pocket after i incurred expenses based on the inform received from Zuto. Finally 30th January 23 spoke to complaints and he said he couldn't see anything logged on the system, but he will check. I then get an email saying that, it was investigated and now closed. However, no one had spoken to me during the investigation or informed me of the outcome. When I called to discuss the email he said that they had selected a call and not listened to all calls and didn't hear anything guaranteeing a Saturday payout. Today 31st spoke to someone, he tells me that I can get the call transcripts which will take 30 days to sort out. He refused to tell me who supposedly listened to the calls and refused to put me through to a manager. I have been fobbed off by Zuto on all fronts and they consistently lie and refuse to deal honestly with the complaints. I can understand why they have a backlog of complaints going back to Christmas Complaint 2. The car was finally collected on the 21st January, whilst driving back, the car wouldn't go into gear or neutral. Had to switch the engine off and restart the car. Approximately a 5 mile journey. Called the dealer and sent a message. Got no response. Called Zuto on the Monday 23rd, told that he would contact the dealer Mayfair Motor Solutions Ltd (Marble Arch) avoid at all cost unless you are buying a prestige car. As usual no call back from Zuto. Dealer sends a mobile mechanic in the evening who said the clutch had gone, leaking slaves and stiff gears. Car under warranty and dealer refused a courtesy car or to do the repairs - told Zuto that I burnt out the clutch. So now I have to wait for an ACE inspection, Zuto sent the request on the 27th January. I would recommend that you get everything in writing from Zuto, they can not be trusted. This a true and accurate account of my experience.

Disgusting service!!! Have been struggling for 4 months to reject a car and have been ignored and given excuses since the beginning. Now they close my complaint saying they can't do anything, lying about the car already being repaired!!! I was forced to buy a new car and this is now being used as the reason for rejection!! This company has caused me months of stress and anxiety!!!

Zuto Absolute joke of a company, Tuesday the 15th of November all paperwork was filled out, signed and confirmation was sent over to myself to collect the vehicle, 3 hours later I was told I can't drive the vehicle as their employees haven't done the correct procedure, 5 days later the problem was rectified, again more paperwork signed and completed, received confirmation that the car can be picked up, drove down and had to wait another 2 hours to be told I can't pick the car up again. Complaint raised on 15/11/22 and was told 72 hours maximum to hear back, still haven't heard anything back from the original complaint...... currently going through the process of raising the complaint with the financial ombudsman and financial conduct authority as when I received confirmation I've already paid for tax, insurance and £1,000 deposit. Absolute time wasters and clearly don't train their staff. Avoid

Zuto should relinquish all dealing with Coventry Sterling Car Sales Ltd, specifically their nominated officer due to unethical practices My daughter was part exchanging her Kia Seed which admittedly was not in best shape, however having had an initial valuation of £800 by Zuto, to "hook you in" he then employs the usual dirtbag salesman tactics of being picky with scratches that were not previously reported as well as the usual, "I think the gearbox is a bit clunky" line.., the Part Ex "confirmed figure" is then reduced to £600, then £550, then £400 (when you are on the forecourt). Having travelled a 150 round mile trip and agreed the finance qin the week before we were knocked down to a final price on our part exchange to £425. My personal review is,  apparently a part owner of Coventry Sterling Motors Ltd has no class or customer sales integrity, he may have an extra £85 in his pocket tonight, and I am £85 lighter.., but at what cost? Avoid this garage at all costs The Car that was purchased is very nice, but was not described accurately either, which is a material infringement of trading standards

I purchased a vehical through zuto and that was easy . until they to a piece of the pie and I needed help because I bout a car through them that should of been scrapped. it had loads of faults and still does now and they still won't help me . it cost me 8k for a car where the seats are rotting from the inside and they tell me its the age of the vehicle!!. I'm disgusted in this company and the customer services are useless when it comes to helping the customer

This review is not so much about ZUTO staff but about the Eastwood motor company in Essex however I do feel that zuto have not been very helpful I've had to handle as correspondence by myself Stressed is not the word. I have never heard anyone experience what I have experienced with an exchange of a vehicle in my life. My car was an older car and had nowhere near the amount repairs needed to do on it.when receiving the vehicle, it was not the cleanest the way the company handed it to me it had dog hairs stains and all types of internal flaws. However I decided to mention it but over look those types of things as they could be rectified with cleaning.! Approx a month into driving the car I realised that is had other issues the clutch, the radio which is touch screen was not working, the dashboard warning lights began to alarm, I obviously called the company and they seems to be hands on and advised they would sort it and give me a curtesy car in the meantime. I was appauled by the state of the so called curtesy car. It was a 1995 plait vehicle with more dog hairs than on the dog filthy inside and outside no petrol hardly in the car it was a state. no exaggeration I couldn't believe my eyes. It was so old that you had to use a key to open the door never mind the dirt inside the car. Months in the car still has issues. TODAY as I write this the car was away from me for the 3rd time last week for repairs. And came back a day ago but to no surprise the engine management light has come back on and the company Seems to be blaming me for it. He has no explanation as to what the engine management result was but would rather to argue other issue not to do with the initial problem. He is not apologetic, just awful, to begin with they were helpful but I can see now that was all to pull wool over my eyes as they knew they had sold a faulty car and were happy to do so. The car needed tracking. Service checks, retuning, the radio was not working, the lights weren't working properly, oh god the list went on and every other month it was something else. I literally cried today as I was so tresses with all the issues and they way he dealt with me is not helpful. Please avoid you may be the next to experience this and it's not nice at all.

My son sold Ford Focus with finance from Zuto. My son made it clear he had no FCA approval, no premises and did not comply with Zuto terms. The deal went through and the buyer reduced the car value from £6995 to £2200 in a few week by abusing it , damaging it and driving off-road. Zuto unwound the finance deal and claim full refund and legal costs. The buyer used a focus without any financial costs or penalties. Zuto now have a Statutory demand judgement without any prior notification or opportunity to challenge or dispute the circumstances. Bankruptcy now threatens my son. We love Zuto but sincerely hope you don`t.

Zuto sell cars on behalf of dodgy dealerships! Zuto are involved with garages which assault you when you raise an issue about the car! Save yourself a lot of time, money, stress and hassle by going through another company!

DO NOT BUY THROUGH ZUTO!!!!! Sold a death trap! I brought a car through zuto two and half months ago, for the last two weeks the car has been sat on the drive. While driving home from work one night, I was going around a roundabout when the steering locked up. I had to slam on my breaks to stop myself crashing into a tree. This shook me up quite badly. When I got home I tried to open the bonnet to put steering fluid in, only to find out I couldn't open the bonnet. I had to get a pair pliers to turn the bonnet latch. Once I got it open, that's when I found out that on the passenger side of the vehicle there was a load of sellotape on top of the light to seal a crack, the wheel arch cracked, bonnet out of line and a piece of sandpaper. These were hidden when I brought the car. The car was never described as having an accident or bump, it was described as "one careful owner" I got a mechanic to look at the car, he confirmed that it had been in an accident and shouldn't be on the road. Needing a new power steering motor. I was told the dealer had one chance to repair it. he refused! I told zuto he refused and that I am so unhappy with a mis-sold car that is so dangerous it could've killed me and other people. I do not want this car anymore! I was told that I need a diagnostics. I said I'm not happy driving a death trap to prove it's a death trap. So they said they could get someone out to do the diagnostics, just give them 48 hours and they will ring back. They never rang, so I did. I got through to a horrible boy that said there was nothing about that on my file and to get the diagnostics myself. I tried to explain the car is not safe on the road, when I asked for the manager that time "she's not in". She never seems to be in or can call you back when you ask. I'm starting to think she doesn't exist! I managed to get a diagnostics done myself and sent over to zuto and still nothing! I trusted fully that Zuto would do their job as described and sell me a car that was safe and that the dealerships were checked. As a result I don't want this car anymore. When I said this to one of the employees, he laughed and said it was down to me to check it was safe. The Consumer Act 2015 states that a repair, replacement or refund must be done if a fault occurs between 30 days - 6 months after purchase. I had this car two months when I was in a near accident. Its been sat on my drive for two weeks while I wait for zuto to do their job. Unfortunately it is quite clear that they are hoping to ignore me, so I'll give up and pay for the repairs myself. Not going to happen, I call everyday, twice a day. I can tell they're fed up with me but if they did their jobs correctly, they would stop hearing from me. DO NOT BUY THROUGH ZUTO!!!

Do not trust these people. We are on our third attempt at getting finance. We have lost 2 cars already from the same dealer. The dealer has been clear that this is our last chance. Every time we send in the paperwork we get told all is ok and correct and the paperwork will be sent off to the lender the next day we get a phone saying something is wrong. One was they couldn't see all 4 sides of my payslip they said the document is legible they just prefer to see all the sides. I spoke to the lender directly about this and was told that as long as the document is legible and we can see the amount paid and the company you work for the sides of the payslip are not relevant. I re-sent the payslips and told again everything is now fine you will have the money within a couple of days they said that they had told the dealer that I had sent in the payslips wrong - so basically putting the blame on me. That was on a Friday. We got a message on Saturday saying paperwork had been sent. Monday morning get a call my date of birth does not match my passport. Apparently the date of birth on their system is showing 23 April 1977 when my date of birth is 23 September 1977. Now one of the security questions they ask is your date of birth. I phoned on the friday to complain about the whole pay slip problem and was asked my date of birth I said 23/09/1977 and even said to the lady that I was busy at the moment as I was going out to celebrate my birthday at no point on Friday morning was I told they had a different date and considering this is a 3rd attempt it was never mentioned before. Clearly between Friday evening and Monday morning someone within the company had changed my date of birth and nobody knows why or who. They did try and say it must have been us which clearly is not true as I gave them my date of birth as security. Clearly something funny is going on.

Started off great, and they got deposit for a car it all changed , 3 weeks later after being told everything ok , they are still sorting out the finance and Iam still filling in and submitting forms constantly , and still no where closer to getting the car Then was 3 weeks ago , I would advise to avoid this company and they seem to delay things and have stall tactics constantly , do not use Zuto

I am a car dealer based in cambridgshire, today I had a customer travell all the way from motherwell to buy a car. He called zuto on the weekend and they told him you have been fully approved so go and view the car and we will pay the dealer on the same day, he arrived here in the morning and waited all day utill 5:30 pm when a guy from Zuto called me to say they wont be able to approve him for finance. This is not the first time its happened. Just be carefull with Zuto as they dont always tell the truth.

At first when I dealt with zuto they were brilliant the whole process took 3 days got my self in the car I wanted which was fab ... Then it all went wrong the car broke down i contacted zuto and explained as it had only been 3 weeks and my first payment was due to go out and had no car . They referred my case to the customer care team .. This team consists of 1 person as every time I call I am promised a call back it has now been 8 days of daily calls and guess what I am still waiting a call back when I applied I got through within a minute and had regular feedback ..but now I keep getting fobbed off with excuses like the customer care team are on training ...or there is only one person in etc etc I have a car which is broken I am paying instalment of £300 Insaurance of £70 per month and tax while taking the taxi to work ...so be aware you might be fine fig your car is ok but best of luck if things go wrong I am now going to contact the fca etc to see if I can get this resolved . As for zuto looking forward to your automated reply

I didn't think I'd be able to get finance so had a scan across a few websites and found Zuto, applied and within minutes got accepted. My agent was simply amazing, start to finish answered all my questions (I am the type to reiterate questions to make sure I understand everything - this didnt matter!), helped me search for cars and assisted in my final decision. She took care of all the leg work, I applied 2 days later test drove the car and shook hands on the deal, she dealt with the garage for me all I did was sign the paperwork! I have recommended her personally to friends and family and would recommend Zuto with complete faith. Thank you for making this process to quick and easy.

Big promises, yet constant excuses and delay's. Wish I hadn't even bothered. Horrible experience and now thanks to them my credit score takes a smack too.. Awesome.. ((not))

After service- very poor. Zuto unhelpful and rude (Avoid speaking to the manager ). They don't want to know! The sales staff and everyone are really good but this so called dedicated customer care is disgusting! the person I dealt with by far is the worst ever person in customer care!!Avoid unless you can guarantee that you have brought a decent car. Talks over you and then hangs up without listening...this is all before you get to tell her what it is all about!

Usually I'm not writing reviews, but this time I'll do. Well, what can I say - worst experience ever I had with this company! Won't recommend to anyone! The process is long and exhausting because they are not able fully explain what documents they require; when you are trying to contact them either they are very busy, either your personal finance expert is unavailable. Advise: try find the car you want to buy as nearer as possible because you won't be able to take it home after driving test.