Me and my friend are quite young, we went to tesco to get nail polish and there was a women opening the drawers and just staying there. She soon moved to the other side so we can back and she just saw us, and moved back. She knew what we wanted because we kept going back there. We then went on to buy some books, it said they were £1.50 on the label. We went to pay. They were £5.60.

Recently Tesco Scunthorpe have decided to re-open their wet fish stand. Not sure why they bothered. Last week I bought a whole herring, 6 sardines and 6 tiger prawns. I was astounded to find the label put on said "previously frozen not for home freezing" I then found both the herring and sardines had not been cleaned. My wife has the herring the day I bought it said it was bitter a sure sign of frozen with guts in. The next day we had the sardines, exactly the same brown and bitter. Sad. Surely the fact should be made available before you buy.

Went to a local Tesco one of the smaller ones hoping it would be a good place for a shop. The checkout staff were OK but the queues were long and they should have opened more checkouts. Vegetables not so food and some fruit was not the freshest.

Shopped at this store for many years and always found the staff helpful and friendly. Unfortunately on a recent visit found the customer service assistant ( who had never served me before ) arrogant and unhelpful.

Only shop with them as a last resort and for products you actually have to have. Because getting a refund from them is extremely difficult - no matter what it says on the receipt about your rights. I couldn't even get decent help from the CEO's executive complaints team. If you can - avoid at all costs.

Hi I work in the community and we recently received a donation from Tesco for our coffee morning I would like to thank the community champion who dealt with us for all her help and making things so easy for us all monies raised went to charity thanks again for your donation

I visited out nearest Tesco branch at Helston yesterday and inadvertently queued in the wrong place (the queuing system has changed since my last visit just over a fortnight ago, there is no signage to indicate that a change has taken place). My mistake was pointed out to me by a member of staff in a manner that caused me embarrassment. I moved to the indicated waiting area and then watched whilst two other customers went straight to the tills without queueing and, more importantly, without any questioning by the staff. The experience was embarrassing, cost extra time, and made me ask myself why I still shop at Tesco. Over the years my experiences, in various Tesco branches, has ranged from very poor to good, but it's never been good enough for me feel I am a valued customer. I remember buying a Dvd for my daughter at Cirencester's store some years back, that came with a free toy. I asked for the free toy, the cashier was rude, I asked to see the manager who told me the the free toys had all gone and ask me to "just get on with checking out" in a most unpleasant manner. I once had to return a shower head I purchased, after just a few hours as it sprayed water out sideways, the shop assistant said "well, it was the only one we had" and then simply stared silently at me, presumably in the hope I would leave without my (legally due) refund. I had to make a fuss to get the refund on that occasion. I genuinely do understand that the function of a supermarket is to make money, rather than provide a consumer service, but nonetheless I have been left feeling, so often, that me spending my money is as much an inconvenience to Tesco as a business function. To sum up my experiences with Tesco over the years, I would have to say mostly slightly disappointing.

My husband and I visited the Springfield Road Chelmsford store this morning. What a pleasant experience particularly in the circumstances. So well organised, shelves stocked and the staff as helpful and nice as they could be. Well done Tesco and huge thanks to the staff for keeping everything going when you must be just as worried about your own family and friends. Best wishes to you all

Very wide choices in their supermarket and i don't know with you guys but always had a good customer service from them. Reasonably price too.

We visited our local Stafford Tesco at 11.30am on Monday 25th November 2019. Many of the shelves were empty with no signs of them being replenished. I could not buy the large tea bags, lettuce or red peppers on my list. Many of the fresh fruit items were on the last day of their use-by date. My husband visited the toilet. One urinal was overflowing, the floor was dirty and the soap dispensers were all broken. I’ve been a loyal Tesco customer for 40 years but I’ll be at Asda next week.

Here is my story of recent dealings with Tesco, via their customer services department. A couple of weeks ago I was stopped by a 3rd party security guard after leaving a Tesco in East London. I had done nothing wrong and therefore asked him his name so that I could report his over zealous action. He gave me a name - which I do not believe was his real one. Later I reported the incident to Tesco customer services because I do not believe that security guards should be operating without displaying clear ID and to try and claim some compensation, as this was the second time I had been stopped under similar circumstances by a Tesco security guard within the space of 15 months. I have not received any compensation because Tesco maintain that: a) the security guard would have been carrying his ID on him, likely on an armband; b) the security guard was within his rights to stop me. My responses to these points are: a) if he was really carrying ID why did he not simply show me it to me when I asked him his name? b) this is not true; a security guard is not a policeman, he is primarily a deterrent and can make a citizen's arrest, like anyone else, if he has reasonable grounds to suspect a crime has been committed; but is not generally allowed to detain someone, especially in a public place as I was, just to check a crime has not been committed. Tesco later admitted that the security guard had not followed the correct procedures when deciding to stop me. It seems to me that Tesco needs to review their policy on and guidelines to security guards, especially as regards clearly displaying their ID, and to apologize and compensate people, rather than give far-fetched explanations, when one of the security guards they employ - directly or indirectly - has overstepped the mark - even more so when Tesco eventually admit that the correct procedures were not followed.

Tesco is celebrating one hundred years, you would think they would be competent with customer service procedures. My problem and its been a problem for a while. Tesco is a disgrace when it comes to money off coupons (cut out coupons, coupons sent in the post or printed coupons from your own printer). Many a time I have been refused a coupon at Tesco, went straight to Asda and no problem. A regular customer I got tired of this behaviour so I contacted customer service with a long-winded e-mail. The reply from an adviser was that this should not have happened and she would look into it. I then had a manager contact me to say I had been given the wrong information and it was correct for my coupon to be refused. I then escalated my issue to the CEOs office only to be told that it is up to the customer to make sure the coupon is right, she also made me out to be a liar from the information in my e-mail about what I was told at the customer service desk in store. From this, I paid off my Tesco credit card and I am going more often to Asda. The only thing I will miss from Tesco is the scotch morning rolls.

I bought Tesco Finest Beefburgers at Burnham on Sea branch. Having eaten most of my meal I thought I had broken a tooth while eating the burger. The culprit certainly was a tooth BUT NOT ONE of mine! I returned the tooth to Tesco and have since received a letter which states that the complaints team find it difficult to believe that this could have happened! They give me the sizes in mm's of the holes in the mincers and the size of the tooth also in mm's along with a money card for twenty five pounds for any upset this may have caused. Has anyone any idea how it feels to have been chewing on someone elses tooth? When I think of it I feel physically sick. After speaking on the phone to the Service Manager it is obvious that Tesco will not admit liability for the incident. Apparently to investigate further is like looking for a needle in a haystack, it has also been established that although the operatives wear overalls, gloves and wellies they are not required to wear any mask or covering over the nose or mouth. Have they never heard that coughs and sneezes spread diseases along with the odd tooth flying around from time to time! I think their relaxed attitude leaves much to be desired and is really disgraceful. The money card? I will spend it on some Christmas goodies for the food bank, at least a little good will come from this....no thanks to Tesco.

I simply loathe this shop from its depressing vibe to its surly unhelpful staff. I live near it and was disappointed when it was built, I would prefer any other supermarket then this. They are hands down the worst supermarket in the country! The quality of Tesco food ( mostly meat ) is appalling. Every time I shop somewhere like sainsbury I come out feeling I have good food. At tesco I always feel like I have been conned. I just brought some tesco expensive burgers and they were all gristle, Irish meat is pink/red british meat is grey, why? They are inedible and have been binned. Also that stupid self scan never works. Newmarket Rd,Cambridge branch

I found a condom in my curly kale. The supplier said it was “highly unlikely” it was added during manufacturing process so I asked to do dna samples to prove it wasn’t us that put it there. While waiting for a response the condom was destroyed - destroying all the evidence with it. A shameful cover up by both Tesco and the supplier and a disgusting disregard for customer health and safety. Shocking behaviour.