Tesco Reviews

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2.5 / 5
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  • Quality of service

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Latest Reviews

★★★★★

“Donations ”

Written on: 26/11/2020 by Mandarix1 (1 review written)

Hi I work in the community and we recently received a donation from Tesco for our coffee morning I would like to thank the community champion who dealt with us for all her help and making things so easy for us all monies raised went to charity thanks again for your donation… Read Full Review

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★★★☆☆

“Could be so much better”

Written on: 29/07/2020 by ijCleveland304 (1 review written)

I visited out nearest Tesco branch at Helston yesterday and inadvertently queued in the wrong place (the queuing system has changed since my last visit just over a fortnight ago, there is no signage to indicate that a change has taken place). My mistake was pointed out to me by a member of staff in a manner that caused me embarrassment. I moved to the indicated waiting area and then watched whilst two other customers went straight to the tills without queueing and, more importantly, without… Read Full Review

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★★★☆☆

“never take tags off”

Written on: 16/04/2020 by firebyrd (74 reviews written)

I no longer shop at Tesco as I am fed up with them just standing around and not taking tags off security items often they see the red warning light and simply stand there or walk past you as though you're invisible… Read Full Review

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★★★★★

“Virus shopping trip experrience”

Written on: 27/03/2020 by TerriandAlan (1 review written)

My husband and I visited the Springfield Road Chelmsford store this morning. What a pleasant experience particularly in the circumstances. So well organised, shelves stocked and the staff as helpful and nice as they could be. Well done Tesco and huge thanks to the staff for keeping everything going when you must be just as worried about your own family and friends. Best wishes to you all … Read Full Review

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★★★★☆

“Very wide choices in their supermarket…”

Written on: 10/01/2020 by noahmorr18 (3 reviews written)

Very wide choices in their supermarket and i don't know with you guys but always had a good customer service from them. Reasonably price too. … Read Full Review

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★★☆☆☆

“Tesco Stafford”

Written on: 25/11/2019 by Gormag (1 review written)

We visited our local Stafford Tesco at 11.30am on Monday 25th November 2019. Many of the shelves were empty with no signs of them being replenished. I could not buy the large tea bags, lettuce or red peppers on my list. Many of the fresh fruit items were on the last day of their use-by date. My husband visited the toilet. One urinal was overflowing, the floor was dirty and the soap dispensers were all broken. I’ve been a loyal Tesco customer for 40 years but I’ll be at Asda next week. … Read Full Review

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★★☆☆☆

“Dealings with Tesco securitry and their customer services”

Written on: 13/05/2019 by bookdream (1 review written)

Here is my story of recent dealings with Tesco, via their customer services department. A couple of weeks ago I was stopped by a 3rd party security guard after leaving a Tesco in East London. I had done nothing wrong and therefore asked him his name so that I could report his over zealous action. He gave me a name - which I do not believe was his real one. Later I reported the incident to Tesco customer services because I do not believe that security guards should be operating without… Read Full Review

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★☆☆☆☆

“celebrating one hundred years”

Written on: 24/02/2019 by 123dhills (33 reviews written)

Tesco is celebrating one hundred years, you would think they would be competent with customer service procedures. My problem and its been a problem for a while. Tesco is a disgrace when it comes to money off coupons (cut out coupons, coupons sent in the post or printed coupons from your own printer). Many a time I have been refused a coupon at Tesco, went straight to Asda and no problem. A regular customer I got tired of this behaviour so I contacted customer service with a long-winded e-mail… Read Full Review

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★☆☆☆☆

“New Tesco Dark Chocolate 200g Bar”

Written on: 01/12/2018 by Trudy346poppy (1 review written)

I always enjoyed the previous 150g Tesco dark chocolate bar and then to my horror it suddenly disappeared from the shelves only to be replaced by the new 200g bar of dark chocolate. This new chocolate tastes awful and is more like the very cheap version which Tesco’s sell. I really struggled to get through it and was glad when it was all gone! Then I tried the Co-op’s Fairtrade dark chocolate and found it was delicious! It has a wonderful flavour and I really look forward to my “four… Read Full Review

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★☆☆☆☆

“Foreign Body Found In Beef Burger”

Written on: 19/11/2018 by 193853 (1 review written)

I bought Tesco Finest Beefburgers at Burnham on Sea branch. Having eaten most of my meal I thought I had broken a tooth while eating the burger. The culprit certainly was a tooth BUT NOT ONE of mine! I returned the tooth to Tesco and have since received a letter which states that the complaints team find it difficult to believe that this could have happened! They give me the sizes in mm's of the holes in the mincers and the size of the tooth also in mm's along with a money card for twenty five… Read Full Review

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★☆☆☆☆

“The worst shop”

Written on: 16/06/2018 by odGoode154 (1 review written)

I simply loathe this shop from its depressing vibe to its surly unhelpful staff. I live near it and was disappointed when it was built, I would prefer any other supermarket then this. They are hands down the worst supermarket in the country! The quality of Tesco food ( mostly meat ) is appalling. Every time I shop somewhere like sainsbury I come out feeling I have good food. At tesco I always feel like I have been conned. I just brought some tesco expensive burgers and they were all gristle… Read Full Review

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★★★★☆

“I shop regularly in a Tesco”

Written on: 30/05/2018 by Julio88 (4 reviews written)

They regularly have offers which are good e.g. often half price or less. the shop is always clean and tidy.the staff are always helpful.I always shop regularly in a Tesco… Read Full Review

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★☆☆☆☆

“Condom in my Kale”

Written on: 01/05/2018 by Short387 (1 review written)

I found a condom in my curly kale. The supplier said it was “highly unlikely” it was added during manufacturing process so I asked to do dna samples to prove it wasn’t us that put it there. While waiting for a response the condom was destroyed - destroying all the evidence with it. A shameful cover up by both Tesco and the supplier and a disgusting disregard for customer health and safety. Shocking behaviour… Read Full Review

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★★★☆☆

“Tesco needs diversity”

Written on: 25/04/2018

Tesco needs to provide more ethnic foods as part of its recognition that a considerable percentage of its shoppers are in that demographic. It should also make these available in Tescometro or Express stores where it can determine that the demographic is made up of considerable ethnic minority customers as this will definitely draw in more of these customers and increase their spending in store. They do seem to be making some effort towards this but I think they can do more… Read Full Review

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★★★★☆

“Good Experience”

Written on: 17/11/2017 by Antonyi141 (1 review written)

I shop regularly in a Tesco metro in Edinburgh, the staff are always helpful and cheery it is not possible not to smile. It is always easy to find things and if you can't staff are always on hand and willing to help. Even although it is a Tesco Metro I am always able to get the items I want. They regularly have offers which are good e.g. often half price or less. I have to say I don't think there has ever been anything I don't like, the shop is always clean and tidy, and when the staff are… Read Full Review

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★☆☆☆☆

“Customer Services Chaos”

Written on: 08/11/2017 by Tom5741 (1 review written)

This is a message aimed at anyone considering what online supermarket to use. Timeline of events of our recent experience with Tesco Online: 1. Move into new house with girlfriend. 2. Realise there is no big supermarket nearby so decide to go with Tesco (first mistake) for a big one-off ‘set up’ shop – herbs, spices, tinned goods, kitchen utensils, etc. Based on reviews rather than any sort of incentives (of which there are none at the time of writing for new customers). 3. Spend over 2… Read Full Review

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★★★☆☆

“Was an ok experience however could be improved.”

Written on: 18/10/2017 by HeavenCoyne106 (1 review written)

The store is very clean and displays a wide range of goods however some of the staff in store were very poorly dressed and did not seem passionate about the job in which they are participating in, for example there was a middle aged gentleman who was not dressed smartly, perhaps this could have been an odd occasion however does not present the store to be of a good standard especially after refurbishment… Read Full Review

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★☆☆☆☆

“Customer service ? Happy to breach Consumer Rights Act.”

Written on: 02/10/2017

We bought a Toshiba 32 inch full HD television from Tesco direct after two and a half weeks it developed a fault, a black patch on the screen. We phoned Tesco expecting them to offer a replacement. They asked for a photo of the screen and after a short time decided that the screen had been "accidentally damaged". There was, and has been, no physical check of the product their decision has been made on the basis of a photograph taken on a mobile phone. DISGUSTING. Current legislation is… Read Full Review

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★☆☆☆☆

“Worst Shop in Corby”

Written on: 19/09/2017 by Driscollat274 (1 review written)

Out-of-date stock, surly jobsworths, silly pricing obfurcations, blocked aisles, sponsorship demands for idiotic charity walks, no carry-out bags - this shop has it all!… Read Full Review

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★☆☆☆☆

“Burnley electrical dept - Dyson dc40”

Written on: 10/09/2017 by sultee786 (1 review written)

I went earlier today with my 2 year to purchase a dyson dc40 vacuum. this was on display but with no pricing. I tried looking for someone to help but no one was available, went to the til where there were 2 staff members serving and the queues were long after waiting for 5 mins and my 2 year getting rowdy i decided to go back to the item and see if any staff were about to assist. Still no one, a couple of mins later one of the staff members who were previously behind the till walked past me as… Read Full Review

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