Chiswick Honda, London W4 Reviews

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“Upon entering the dealership I was welcomed by a nice...”

★★★★★

written by on 12/01/2008

Upon entering the dealership I was welcomed by a nice friendly receptionest who introduced me to a member of sales.
after talking to the salesman I decided on the new hornet. I was walked through the whole process with a very polite and proffessional attitude,
The only problem with the whole deal was I was kept waiting by a staff member who had to "ok" the collection and after 25 mins waiting for him he tried to sell me extended warrentees like I was buying a TV!
If it hadn't been for the salesman who stayed with me through the whole thing and really gave great customer service that made buying my bike as exciting as it was, I wouldn't have had such a positive experiance.

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357919_Joekoe's Comment

Written on: 09/04/2008

I get my bike serviced at Chiswick, haven't bought a bike there. But boy do I sympathise with you on the warranty selling. I've had the same experience buying bikes and cars elsewhere, and they give you so much BS like "we're obliged to do it by the FSA". Extended warranty (even though the bike/car is still under manufacturer warranty); tyre insurance; write-off value loss insurance etc. Not only do they keep you waiting, these guys won't take no for an answer. Several times this has turned a pleasant experience into a very unpleasant one. Why don't these dealers learn?

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