I have owned an Ebac dehumidifier for almost 3 years now and only use it during the winter months so probably about 12 months running so far. It has been back to Ebac for repair 5 times as the first time it became very noisy after 3 weeks of use. All the other times it was repaired as the fan stopped working in some modes.I have just received the dehumidifier back from being repaired again and it is noisier than before so I have to switch it off at night now. It is also not extracting anywhere near as much water as before. I am always pleased with the customer service at Ebac but shall definitely not be buying this make again due to its unreliability and loudness.

Had three of these over a 7 yr time span and all of them have failed -without fail- on a yearly basis. Each time these have been "repaired" by Ebac, but as stated by others, you have to take a day off work each time for them to come and collect and then to redeliver it back to you. This products reliability needs vastly improving. However when it does work it's great at removing condensation.

Good on water collection but poor on reliability. Owned the power Pac 18 for less than a year and it has already broken twice! Each time it breaks you have to wait a day for them to pick it up and then dedicate another day of work for them to return it! That's 4 days it's cost me so far and far from getting an apology from Ebac I got some grumpy woman with a chip on her shoulder being rude on the phone. don't buy!