written by IrisDickinson on 04/03/2024
A fake company they don't have clue, they are to lazy w fight a claim, they would rather pay out rather than take a claim to court,on a separate claim they didn't even tell me that it is still live and my insurance has doubled
written by Rabster1853 on 28/11/2023
31st of October approx 0500 hrs during the floods I ended up in deep floods , not marked and the toad closed an hour or two later by the water board and police . So before I know I’m in the flooded water pitch black and assumed it was a few metres in length ..was over a 100 metres in length (police and water board were shocking too ) . Anyway barely got through the water as I was exiting the water I was in 3rd gear , sudddnly high revs then they dropped then went high again and it was like I was now in first gear . Few metres out the water. And the car stops and unable to select a gear . Phoned recovery and waited 7 hours .finally got home and phoned my insurance ,who advised me they were just a broker and market study was the underwriter . For the next 3 weeks moved from pillar to post , car booked into a body shop 4 times even though it clearly states clutch and gearbox . After 3 weeks they send an assessor out and he says clutch and gear box has signs of wear and tear and not in his opinion caused by the floods . Well unless brand new all clutches show signs of wear and tear and my car was driving fine when I entered the water and stopped when I barely got out . You phone and your waiting 10/15 minutes to get answered , you answer questions then they put you onto an automated line ,where you now answer questions you just answered …. Then if your lucky you get an employee who if your lucky English is a 2nd language . Worst customer service ever , worst call centres and staff and just a written company ..please avoid . I’ve been left with the bill … Why pay insurance when in time of needing to make a claim ,they treat you with contempt .
written by Molloykm444 on 18/10/2023
This insurance company booked my car in for repairs and when returned to me there was damage to the paintwork that was not there on collection of my vehicle. Despite clear evidence of this they are refusing to resolve the issue and we are now seeking legal advice. Avoid this insurance company!
written by AmaniHiggins on 06/10/2023
Tried to write off my car (2017 model) for a bumper scratch by email without even reviewing the car. Total bunch of charlatans & scoundrels. Took them three months after reporting a third party damaging my car to get to this stage. The way they treat people is unbelievable. I have never experienced an insurance company like this before.
written by on 22/09/2023
I called them after a van clipped my wing mirror back in May. Despite telling the representative that I wanted to claim against the van's driver, and that I had to replace my mirror immediately to keep my car legal, they hung up on me, and logged my claim as notification only, which I only discovered upon renewal. Trying to call them today, first time the phone is answered the person on the other end sings a couple of lines of a song at me, then hangs up. I call back, they claim to be transferring me, a minute of music, then a painfully loud tone plays constantly over the line and it eventually hangs up again! Fortunately I am still in the cooling-off period of my renewal, so I will be seeking an alternative insurer, even if it costs more. Also reporting to the Ombudsman. Avoid this company at all costs. I was placed with them by Adrian Flux and, while its not their fault, I would insist on not being insured by Markerstudy, if you use AF as an agent.
written by Ep89 on 06/09/2023
Awful and immoral company- should be investigated by financial regulators. Their client drove his car into and totalled our car (which we only brought in January of this year). Despite their client taking full responsibility for the accident, we were cornered into accepting an offer which was absolutely immoral and unfair- it has not given us the ability to purchase a car of equal standing. So despite the accident being no fault of our own, we have completely lost out. They work with a company called VRG- we weren’t clear on what their responsibilities were and there was a lot of confusion as both parties provided us with conflicting information. The representative we spoke to at VRG was absolutely awful to us - showed no compassion and was very rude on the call (laughed at our stressful/upsetting situation) and did absolutely nothing to help. His manager clearly listened to the call and called us to apologise, but it should have never happened in the first place. We are disgusted by this whole experience and treatment, we will be reporting to the FCA and Financial Ombudsman.
written by DaveEff on 22/08/2023
Appalling customer service! There should be a zero star option because there's nothing to warrent even a single star. Markerstudy are a joke! I had an accident on 1st August, my fault, minor headlight broken, and some bumper damage. Had a generic email from Markerstudy on 2nd August. And then nothing. I contacted Lloyds Car Insurance, who I insured my car with. They provided helped me with a courtesy car as I was concerned driving mine could be dangerous. I asked them why I hadn't heard from Markerstudy, and was told "no news is good news" which isn't helpful. I have tried a dozen times to call Markerstudy for an update, on hold for 15+ miniutes at a time, where I either had to end the call as I had no time left to waste, or it just cut off. Once I made it to 28 minutes and it cut off. What a joke company. Finally today, 21 days after the accident I call Lloyds and ask them what's going on. They then put me through to Markerstudy! I'd laugh if it wasn't so infuriating. I spoke to a human. Shocking right? He then put me on hold to "go find out what the update is" which is bonkers. Why can't he just tell me? Where has he had to go? Who does he need to speak to? Why can't he just tell me? Are they all taking turns using the one screen and keyboard? Or has he just popped out for some lunch, a game of golf and a leisurly poo? As I write this I've been on hold almost 38 minutes. These moronic cretins simply do not care about their customers. A word of warning for all other drivers - before you buy car insurance first check which underwriter they use, because if it's them, don't waste your time.
written by on 02/06/2023
I was a 3rd party claiming against a co-op / marketstudy policy, and with a claims number, as provided by the insured customer. After TEN weeks, and countless emails to the correct marketstudy and co-op email addresses - not ONE single reply. During this time also multiple phone calls - is a 25 min person to person push around, and then either they say "engineering team will sort out the issue now" or simply phone call gets cut off.
written by Julianna356 on 18/05/2023
Still waiting on the company to reinstate my son’s car insurance after numerous emails to the company from the Insurance agent. They cannot be contacted directly and clearly don’t prioritise their emails. Formal complaints won’t be looked at for 72 hours. His insurance was cancelled through no fault of his own as the Royal Mail delivery his telematics box to the wrong address. How can you have an insurance company only contactable by email from their own agents in this day and age? God forbid I would hate to see what happens if he ever had to make a claim. Wish I had read previous reviews as clearly I’m not the only one having issues! Please be clear what you’re getting into before parting with your hard earned cash! Maybe this review will be read before my complaint by Marketstudy is looked at as it could be a better way to contact them!
written by JonCapon on 09/05/2023
Had a simple claim 9 months ago, still not resolved so I have an active claim. Its time for renewal and i dont want to use them again, but I have a claim active. They gave me two options drop the claim and repair the car myself OR lose my maximum no claims. They have not heard back from the third party for 6 months and still nothing happens. Apparently there is no time limit for a reply and the claim could potentially be active for years. Outcome 9 months chasing a claim (with a witness) and I have to pay for the repairs myself. Unbelievably terrible.
written by jolilym on 11/04/2023
Wish I’d read the reviews before trusting this abysmal Company. Non fault accident. My car written off. Told nothing. Me doing everything to get answers with no luck. Hideous Company, Hideous Staff and Hideous Treatment causing me extreme distress and anxiety. Finally got the money they owed me and am now free of this vile and despicable business. I’d be ashamed if I worked for them. The trauma is ongoing but I’ll get there. Wouldn’t wish this on my worst enemy. Shouldn’t be allowed to trade. MARKERSTUDY is vile and rotten to the core.
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