Lady Bird Car Insurance Reviews - www.ladybirdinsurance.co.uk

★★★★☆
4.1 / 5
80% of users recommend this
  • Customer Service

  • Value For Money

Media Gallery for Lady Bird Car Insurance www.ladybirdinsurance.co.uk

Lady Bird Car Insurance www.ladybirdinsurance.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“dire”

Written on: 20/07/2021 by KaleighMcDonough (1 review written)

terrible. nil customer service - they will put you on hold - forever… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“13 hours on call ”

Written on: 07/05/2021 by CherishO'Hara106 (1 review written)

Complete incompetence, on calls to this company for 13 hours on a continuous loop. 7 emails which no bothers to respond to. Complaints raised which do not get addressed. I will be referring this to the ombudsman now. Requested a simple policy amendment in putting a new private plate. Was promised this was done yet no documentation to confirm the change. Back on the calls now hoping to speak to anyone who will help. Just spoke to receptionist who said she cant help but she has a new number… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“System has been down over a week.. finally up and...”

Written on: 21/04/2021

System has been down over a week.. finally up and running... called for a simple amendment to my policy..waited 1hr 30mins to get through.. call cuts off 5 mins..no courtesy call back.. I then call back waiting just over 2hrs guy then puts me on hold.. phone cuts off...no call back...I call again waiting 2hrs 45mins only to hear they can’t amend my policy at the moment CALL YOU BACK WHEN WE CAN. meanwhile I still can’t drive my car. I have paid out on ubers everyday for a week to get to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst Insurance company!!!”

Written on: 22/04/2019 by 330Hoover (1 review written)

Do not use Ladybird Insurance!!!! Worse insurance company I’ve been with!!! They do not know how to look after there customers!!!… Read Full Review

Aishac's Comment

Written on: 01/08/2019

I have been trying to get through to this company for three hours just to make a claim
Spoke to several different people and they have just passed me around from department to department . With the latest stating oh there is no one in front of you it’s been an hour .

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★☆☆☆☆

“Not recommended”

Written on: 10/04/2019 by GGFFF (1 review written)

Please do not book the insurance with Ladybird.. they have taken the money from people... they cancelled my insurance and charged me unconditional charges... never recommended... … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“DONT USE LADYBIRD”

Written on: 03/04/2019 by AvahWatkins (1 review written)

Will never insure through Ladybird insurance again. Changed my car 3 months until the end of the policy, informed Ladybird and they said they would need to cancel it as the car was too expansive. I didn't receive an extra no claims bonus as I didn't finish the full year, onto of that they then took a £20 fee plus 10% charge and sent the remaining amount which I will hopefully receive shortly. I then searched for a new provider and Ladybird came up as one of the cheapest. Phoned them up and… Read Full Review

Report this review
Was this review helpful? 1 1
★☆☆☆☆

“Disgraceful service”

Written on: 28/03/2019 by Sparkswd187 (1 review written)

The amount of emails that this compnay choose to ignore despite information being passed to them on numerous occasions is appaling , god knows what it would be like to make a claim , im totally regreting going with this provider , i have asked wehat the cooling off period is and they choose to ignore this , i will never again go with this company… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worst Insurance Sevice Ever!!!”

Written on: 21/03/2019 by NickGardner90 (1 review written)

Had the worst experience with Ladybird Insurance. They outright refused acceptance of my no claims policy on numerous occasions with my previous insurer AFTER I'd paid their deposit and have now charged a whopping cancellation fee for leaving them because of the way they operate… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid the rude terrible company at all costs”

Written on: 24/02/2019 by Dohertyne383 (1 review written)

Cancelled my daughters insurance and charged her £180. She is a single mum. There customer complaints advisor rang me and was so rude I just put the phone down. Avoid this company at all cost … Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID AT ALL COSTS! £160 to cancel within 14 days!!!! ”

Written on: 27/01/2019 by Beckydevlin_ (1 review written)

AVOID AT ALL COSTS!! £160 to cancel within 14 days cooling off period!!! Hassled constantly!! Unprofessional. Asked for lots of evidence AFTER paying!! Asked for no claim discount proof from previous insurer and sent it and then they still wanted phone confirmation, so what was the point of sending it at all? Not in addition to being continuously hassled with over 5 phone calls from them one morning, (24th January), 3 emails and texts!!!! I would send documentations after recieving… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Avoid if you like your money. ”

Written on: 21/01/2019 by cfMilne197 (1 review written)

Taken out a policy online then advised over the phone something was wrong , amended the policy & inflated the cost to over £800 - £300 above the previous quote yet i could get the insurance at the same price as the original purchase elsewhere. rang & told them i want to cancel the policy after less than 24hrs & complain, was told someone would be in touch but no one ever was & are trying to charge me £140 for less than 24hrs cover. ripp off merchants avoid at all costs… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Avoid at all costs”

Written on: 10/12/2018 by Sagex252 (1 review written)

Honestly the worst customer experience I have ever had with this company. Completely incompetent and shocking customer services. Unable to answer any questions that I had regarding my policy. Did not include commuting on my policy documents. Unclear regarding the documents required. Price quoted differed by >30% when actually getting cover. AVOID!… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Utterly despicable way to treat customers - keep well...”

Written on: 19/11/2018 by Lineoutking (1 review written)

Bought car insurance for my daughter who lives away - gave information as accurately as I could but knew that she would be contacted to clarify the details - I slightly under estimated the NCD and wasn't aware that she had changed jobs from waitress to cleaner (she's only 19 and in part time education) since I last spoke with her. Upon changing the details, they added about 15% to the quote plus an admin fee (knowing full well that I couldn't be certain that the information I was giving was… Read Full Review

Report this review
Was this review helpful? 4 1
★☆☆☆☆

“Cancelled policy with no notice.”

Written on: 24/09/2018 by ParisCarr (1 review written)

Policy was cancelled on me whilst away on holiday.. Apparently the documents I sent was not clear enough to read. Had to set up a new policy! Costing more than the previous quote and set up using the exact same ‘unreadable’ documents I’d sent them in the first place, that I pulled from a previous email I sent them! Terrible!!… Read Full Review

Report this review
Was this review helpful? 1 1
★☆☆☆☆

“Policy was cancelled”

Written on: 30/11/2017 by ZachariahLewis-Alt301 (1 review written)

Asked for documents which I sent. On the last day told they was not accepted and my policy was cancelled. Lost £200… Read Full Review

Report this review
Was this review helpful? 1 3
★★★★★

“Policy wasnt cancelled! ”

Written on: 25/11/2017 by chloedongworth (1 review written)

Ladybird have been fantastic, everyone i spoke to has been very friendly and very helpful. Had a nightmare getting the correct NCB certificate from previous insurance and they have been very understanding and helpful getting this sorted. Im sure ive been a customer from hell due to not being able to provide the right documents! But they completely understood its not my fault and helped me contact my previous insurance to get it right. Im now assured LadyBird will be a great insurance company… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Awful”

Written on: 22/10/2017

I can’t find anything about this company which can be classed as even good. The staff member I spoke to was so rude when I said I didnt need the things he was trying to make me pay more for. I haven’t got my insurance statements I haven’t even got a insurance quote number for even if I did want to ring and ask questions about. The only thing that I can log into and look at is the companys app which takes the money out my bank. Absolutely awful and would never recommend… Read Full Review

Report this review
Was this review helpful? 1 1
★☆☆☆☆

“Slow on responces even chasing up NCB taken 2 weeks now.”

Written on: 20/10/2017 by 1985Keegan (1 review written)

Been chasing up my NCB and taken so far 2 weeks, i have called 4 times. Load of nonscence Email is quick these days. I never asked for snail mail I would not recomend… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“AVOID, AVOID, AVOID!!!”

Written on: 29/07/2017 by BraylenMcQueen (1 review written)

Ripped off by this outfit, most unhappy about it and will be going to the Ombudsman. Ladybird and Fresh will not see me again as a customer, you know what you did and I will get my £275 worth by slaughtering you in every review site I can find. Pay up front and they will rip you off by insisting on a change to your policy which will cost you money. Funny that… Read Full Review

Report this review
Was this review helpful? 0 2
★★★★☆

“Was the nicest experience buying car insurance”

Written on: 23/07/2017 by Elena199 (1 review written)

Was the nicest experience I have ever had buying car insurance… Read Full Review

Report this review
Was this review helpful? 2 0
overview