Holland & Barrett Reviews

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★★☆☆☆
1.9 / 5
26% of users recommend this
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  • Quality of service

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  • Value For Money

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Holland and Barrett

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Latest Reviews

★★★★☆

“good or bad magnesium ”

Written on: 28/07/2017

I was in Leeds store. The lady took me to the magnesium,I asked several questions,she answered them. Bought a bottle of magnesium and was told if wrong one I could return it . Happy at device, And my product was in sales,bargain… Read Full Review

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★★☆☆☆

“Customer service @ the Edmonton store”

Written on: 01/07/2017

Called in today to see if they had medium oatmeal, which hasn't been in stock at the Selbourne Walk store in Walthamstow for some weeks. The two Clerks in the at the tills walked away when I approached them with my items,attending to two separate customers who were either looking for a product or had questions about a product. The male clerk passed me at the till, going to another aisle, asking his colleague where a product was, then stayed with the person, all the while the queue is growing. I… Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 06/03/2017 by gdRice4 (1 review written)

Placed my first on-line order with them in January. Money was taken two days later and I waited patiently for the email to inform me to collect my order. The email never came and every time I checked my account the delivery was noted as 'waiting to be dispatched'. I waited a further two weeks and even went into the store where I was due to collect my goods from, to check, but only to be told that they have never received the goods. I contacted them first via email and then by phone and they… Read Full Review

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★☆☆☆☆

“Worst ever customer services”

Written on: 20/02/2017 by DustinRoss (1 review written)

My experience of customer services is they took far too long to respond to a question (2 weeks), then gave a response that did not answer my question. On repeating my question in two further emails as I got no response, they again responded with the same answer which did not address my question, quite bizarre. Their second response was quite rude saying "as previously stated" - My messages were clearly not read properly. A very inadequate service both in timings and response content. The… Read Full Review

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★☆☆☆☆

“Abysmal service”

Written on: 28/11/2016

I ordered online, big mistake H&B use Hermes as couriers and they must be the worst delivery company in the UK in my opinion. Hermes failed to deliver on the day they said they would and lied by saying they failed to deliver even though I was in all day. Got nowhere via H&B customer service, it was like talking to an alien, or maybe it is just H&B bad service policy. Still haven't got my goods as I write this, thankfully I paid with paypal and after 12 days I will contact them for a refund… Read Full Review

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★☆☆☆☆

“BELOW EXPECTATIONS. WILL NEVER ORDER FROM THEM AGAIN.”

Written on: 20/08/2016 by 241Herndon (1 review written)

Ordered 2 items on their penny offer promotion and received only 1 while the order arrived later than promised. Inquiring about the delayed delivery I received a reply 3 days later… Read Full Review

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Randiego93's Comment

Written on: 12/10/2016

the worst customer service ever!
ordered on the 3rd October and we are now 12th nothing!
called them 3times and stayed for about 20mins each time no answer, I have to go to my local shop to make the phone call and same things happen
emails them 3 times and no answer either....

I will stop buying for them they don't care as they have my money and this is the only thing they want!!!

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★☆☆☆☆

“Not interested in selling rancid products but fobbing...”

Written on: 13/04/2016 by vsRichards181 (1 review written)

I found the omega 3 capsules had a slight odor when I first opened them; progressively as the days passed the smell got worse & had now started to leave a smell on my hands that I had to wash off. I had thought about opening my second container but then had seen they were from the same batch - I immediately thought of quality control & thought many of this product had been affected so should be taken off of the shelves straightaway. When I went to take back both containers for an exchange I… Read Full Review

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★★★★★

“York Flag Ship store is very impressive.”

Written on: 11/03/2016 by Katieinthestore (1 review written)

Just been into the new York store, very impressive, very large well stocked up, and as i am disable plenty of room to find my way round the store without hitting anything. A lot of people are too fast to write bad reports about stores and their staff. But i was very impressed by a lady, i understand she had just retired from being the Manager of the old store. She was excellent very helpful, and knowledgeable. The lady and the till serving was also very nine both ladies have a lot of… Read Full Review

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★☆☆☆☆

“I Used To Be A Regular But...”

Written on: 09/03/2016 by Cesarp382 (1 review written)

I used to be a regular, though I found the rewards card unnecessary, I had always fixed my ailments mostly using their products such as Cod Liver Oil, Peppermint Oil and Turmeric capsules to name a few. However, something happened yesterday at around 11:15am in one of the Nottingham City Centre branches that made me mad. A shop assistant said that I was not supposed to be in the store and threatened to call the security on me. I was totally clueless so I asked her for a reason. She said she saw… Read Full Review

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★★☆☆☆

“Poor Customer Service”

Written on: 16/02/2016 by 10Healy (1 review written)

I have frequently encounter staff at my local store. Who are unhelpful, unfriendly, & seem to think they are a cut above the rest… Read Full Review

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★★★★★

“Good customer service, staff very friendly and helpful”

Written on: 21/12/2015 by Gleason75 (1 review written)

Good customer service, staff very friendly and helpful… Read Full Review

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★★★★★

“Visited glasgow silverburn store ,staff were very...”

Written on: 19/12/2015 by katiel28 (1 review written)

Visited glasgow silverburn store ,staff were very helpfull advised me on my products to buy and good to know i was given the right advice will definately be back… Read Full Review

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★☆☆☆☆

“H&B restrict Rights”

Written on: 04/11/2015 by shopdirect (6 reviews written)

I have been a loyal Holland & Barrett customer for many years and spend a lot of money on supplements because I can't get the stuff on prescription. I recently spent around £94 and used £16 in loyalty points. One of the items had been missold to me so I went back the next week for a refund but the shop fobbed me off with a credit note even though the greater part of my spend had been done on my card. I had to argue but they told me it was the law but I think they don't know what they are… Read Full Review

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★★★★★

“Holland and Barrett, York. ”

Written on: 17/09/2015 by fredthefrog1 (1 review written)

I buy all my herbs from this shop, and the older staff are really nice, nothing his too much for them. I find the senior have more knowledge… Read Full Review

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★★☆☆☆

“Terrible Online Service ”

Written on: 09/09/2015 by Gabrielm58 (1 review written)

i had ordered my products on sunday the 6th september at 12:46pm and 1:11pm and according to holland and barretts shipping regulations if i order before 3pm, i should get them the next day delivery which is a Monday. i have paid for next day delivery and i have not received my products. it is an absolute joke would not recommend this to anyone… Read Full Review

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★☆☆☆☆

“the online setup”

Written on: 01/08/2015 by 132Hodges (1 review written)

just tried the online service, it automically jumped to the largest quantity available, I found this terrible… Read Full Review

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★★★★★

“Good online experience”

Written on: 07/05/2015 by 283Smart (1 review written)

I have ordered supplements etc several times now from Holland and Barrett online and have found them to be very quick and efficient, if a bit pricey… Read Full Review

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★☆☆☆☆

“Johna345”

Written on: 22/04/2015 by 371McGee (1 review written)

Hi there, I found your web site by the use of Google while searching for a similar matter, your site came up, it seems to be good. I've bookmarked it in my google bookmarks. cdeabbdeebeg… Read Full Review

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★★★★★

“Dorchester, Dorset Branch Holland & Barrett - Geuine...”

Written on: 18/04/2015 by pmFinch402 (1 review written)

If you go to any branch of this company in this area, go to this branch. The staff or team there, are ALL friendly, professional and know their stuff. My mother and I go in there for a variety of problems, and we can honestly say that these ladies understand us and find what we need every time. Compared to neighbouring towns where our experience was not as happy. Staff in this branch were clearly knowledgeable, and experienced. They take their time and we don't feel rushed as we have… Read Full Review

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★★☆☆☆

“Bad customer service and over priced. ”

Written on: 03/04/2015 by Itsme32144 (1 review written)

So I use to shop at h&b every other week spending up to 20£ On teas and supps. So am standing in the que for over 7 mins and a customer jumps in front of me as he was called up by the cashier. She even saw me waiting. Other than that very over priced with everything better to shop online for health items much cheaper better quality. Not recommended… Read Full Review

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