We have this fridge and a washing machine by Hotpoint. The freezer broke after 6 months, so we called the Indesit/Hotpoint Repair Service. An engineer visit was arranged, so I took off one day from work to be there. First engineer couldn't fix it, as he didn't have the part with him. Another visit was arranged, I took off another day from work. Second engineer was one hour late, and surprise, surprise: he didn't have the part. So today another engineer was due to fix our fridge after 3 weeks, obviously I had to take the day off work to be at home for the visit. Nobody shows up, so I call the Customer Service. After trying 3 different options in their phone menu and 30 minutes wasting my time, I speak to someone. Apparently the engineer wasn't in my area after all, yet nobody informed me of this. I was given a number for complaints, but of course this number doesn't work. My fridge is still broken. DO NOT BUY ANY OF THEIR PRODUCTS. WORST REPAIR SERVICE EVER!!!

I've owned this fridge freezer for 10 years with very few problems. It's survived 2 house moves and the only real criticism is with the strength of the plastic used for the door bottle rack (I'm on my third now and have been careful not to overload it) and the salad containers (although this could also be partially due to putting as much in them as possible; I do feel they could be made of stronger plastic though!). I think the product is big enough for 2 people but a larger capacity product would be needed if you have kids.

I bought my FFA60 hotpoint fridge freezer 6 years ago. The size was perfect for my kitchen with the balance between fridge and freezer good. The salad drawers and door bottle holder could have done with being a bit stronger. Over time the back water drainer failed to drain fully and water gathered and iced below the salad drawers but other than that no problems over the 6 years until now. Unfortunately now the compressor has broken and the gases have leaked, resulting in me having to buy a new fridge freezer. Would have liked it to last a bit longer, so in this case durability has let this fridge freezer down.

Useless piece of junk. The fridge is full of ice, have to defrost it everyday as the drainage hole is always blocked. If you like frozen salad this is the fridge freezer for you!
I've been told it will cost £78 to "fix" so i'm off to buy a new one!

absolutely useless, frost-free yes.......ice-free...never. I have a special spatula to dig the ice out from under the salad trays(not that you can use them as they freeze the salad) I've had to have it re-gassed, the pipes at the back changed twice and a general maintenance check when it wasn't getting cold enough. I have a curtain netting wire which I poke down the drain hole every week so I know it isn't blocked but it just can't cope with the water it makes and it backs up and freezes. I have a domestic n general old for new policy on the wretched article, I'll be glad when they don't think it's worth mending anymore and catapult it onto a rubbish heap. DO NOT BUY IT.

The ffa60 looked very good compared to anything else we saw at comet. But after 3 years the dreaded water drainage facility got blocked, and evey day we have to clean the water gathered at the bottom of the salad bowls with a cloth. And now after 6 years the bottle holder has broken and will cost £25 for a new one. We will never buy anything by hotpoint ever again. Hotpoint need to get their act together, and offer better products and customer service.

I've had a hotpoint FFA60 fridge freezer 4yrs now and the
only problem i've had with it is the fridge section keeps freezing up!!

The water does not drain away at the bass of the fridge like it should,
it just freezies up!!

The result is a build up of hugh lumps of ice at the back of the inside fridge section,which i have to clear at least once a week

I have had my Hotpoint fridge/freezer for 6 years and it has given good service but now the vent hole which drains the water from the fridge has blocked leaving puddles of water under the salad drawers. Bottle rack wasn't strong enough. That broke along the lugs which hold it in place after about 3 months.

Bought the Hotpoint FFA60 'cos it looked good and fitted in the alcove. After 3 years the fridge doesn't really get cold enough, the freezer doesn't freeze properly even with the thermostat on full and fast freeze button depressed! All 3 shelves in the freezer have snapped/cracked and the door won't close. I have to wedge it shut with a large bottle of water!
Biggest mistake I ever made was buying a Hotpoint!

Generally a good looking product but looks can deceive, and in the case of the Hotpoint FFA60 I think they do. The bad points as highlighted above, poor design of bottle rack retaining lugs, causing the rack to fall off with contents, condenser / fan cover frosting up pushing the food containers forward preventing the freezer door from closing all coupled with poor customer support will now prevent me from being a repeat customer. Previous Hotpoint products have given good service, but this item on repairing showed poor quality control of internal parts and assembly process. Some of the above will not be obvious on purchase, but pulling out food containers and checking areas that can be removed e.g for cleaning, can reveal basic future problems (bottle rack location).