Villa Plus Reviews - www.villaplus.com

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★☆☆☆☆

“DO NOT USE VILLA PLUS!!!!!”

Written on: 04/09/2020 by Thomas105 (1 review written)

DO NOT BOOK WITH VILLA PLUS!!! Discracefull how they have acted through covid. Deliberately uncontactable, closed phone lines and not answered emails. Then we were told we breached our contract. After taking legal action Villa Plus backed down and returned our deposit in full. We have used Villa Plus for years now but will NEVER again!! Hopefully they will not survive this as a company by how they have treated their customers… Read Full Review

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★☆☆☆☆

“We paid for villa but seen it sold on Booking.com same...”

Written on: 20/08/2020 by notquiteretired (1 review written)

we have villa only holiday booked for 22/8/20, today is 20/8/20, villa plus havnt sent travel documents but tell us our villa is available to us despite flights off due to travel restrictions, say no refund but we may be offered voucher as good will gesture. We havnt cancelled our booking but have seen our villa same dates aswe paid for resold on booking.com so villaplus, we know our villa is NOT available as you claim, REFUND please… Read Full Review

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Was this review helpful? 2 1
★☆☆☆☆

“Appalling service/communication”

Written on: 15/08/2020 by 1Cook (1 review written)

Our original holiday to Portugal was booked for July but due to Portugal not granted air bridge status was cancelled a week before due date. We immediately booked another holiday to Spain initially being told we could transfer the cost of this to the new booking but was then told this wasn't possible. We paid £8649 for Portugal and then had to pay a further £7596 for the Spanish holiday which was taken one week later than the first holiday was booked !. We did not receive the necessary… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“DO NOT USE T”

Written on: 03/08/2020 by JonBanks (1 review written)

Villaplus is an absolute joke. DO NOT ENGAGE THEM. They falsely advertise their villas. The house is tired, shabby and cheap with a manky pool even our 9 year old didn’t want to swim in. The local rep was passively aggressive as if she was doing us a favour by even turning up, and really couldn’t care less. Her boss was just as unhelpful saying they’d offered us an alternative (except it was just as shabby, built in the 70s. I don’t want anyone falling for their spin. Since taking our… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“VILLA PIRATES”

Written on: 10/07/2020 by JulietteMiller (1 review written)

VP took our money for our balance knowing full well that our flights (as part of a package to Crete in September) had been cancelled by TUI. No communication from VP - just an automated email to say if we did nt pay our balance we would forfeit our deposit. So we have now paid for flights that don't exist. OK - VP need to book an alternative for us. Easier said than done. Firstly, you cannot contact them - they will not answer emails/phone calls/social media pleas. You just have to sit tight… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Villa Plus treating customers badly”

Written on: 09/07/2020

Villa booked and paid for in full in Croatia on 11th July 20 all flights cancelled, contact from Vila plus this week by phone asking if we intended going? I explained no as all flights are cancelled, their reply was that I could drive. According to them as from the 10th Croatia is open for business so it’s not their problem and down to me to go through my insurance leaving me out of pocket, I need a cancellation invoice for this to happen so I requested one, sent a link to request which is… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Will never use again”

Written on: 22/06/2020

After using Villa Plus a couple of times I would never use again, I have never come across a company that acts in such a unethical manner towards customers finally after weeks of pressure and Which? magazine writing an article about them they have finally agreed to refund Villa only bookings up to the 28th June. They have constantly changed their minds regarding refunds, balance extensions etc. I would recommend that anyone with a balance to pay pushes really hard for an extension and also… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“A company with no morales”

Written on: 13/06/2020 by Elliana252 (1 review written)

We booked a villa only trip with Villa Plus to Majorca in May. 2 days before we were due to go (obviously trip wasn’t able to happen because of Corona) their statement on the website was assuring ALL customers they would be receiving a refund and urging them not to contact their very busy (well they do only work 10-4) call centre. Fast forward 2 weeks and we received the first contact we had had from Villa Plus since we paid our balance in May. No refund after all- our fault we couldn’t… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Terrible communication, retaining £3000 despite no...”

Written on: 12/06/2020 by CiaraFletcher384 (1 review written)

We had a villa (accommodation only) booked for late May, for 14 family and friends, all from different households. Costing c.£3000 for a week. Then COVID-19 hit. From Mid-March, Villa Plus started telling customers that they would contact us to let us know our options for dealing with bookings. We didn't hear anything. They then stated that Villa Only bookings would be refunded. Again, we were supposed to wait to hear from Villa Plus, and not to contact them as they are too busy to respond… Read Full Review

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Was this review helpful? 7 1
★☆☆☆☆

“Shame on you Villa Plus ”

Written on: 09/06/2020 by Morgans193 (1 review written)

We booked and fully paid for a villa-only in Spain for a week in May through Villa Plus , however received no information, despite them having our details, from them regarding the situation re the current global pandemic and how it would impact on our holiday , despite numerous emails and phone calls. Neither did we receive any address details or key access details as promised in their terms and conditions, prior to the commencement date . They are now refusing customer refunds on the basis… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Disgusting way to treat customers”

Written on: 05/06/2020 by VillaPlusThieves (1 review written)

We were due to be in Majorca for May half term. We would have been back for a week and have had absolutely no contact from them. Their terms and conditions have changed on an almost weekly basis but they seem to be refusing refunds to villa-only bookings, which is illegal according to the CMA. We just want our money back- you couldn't provide the service we booked so that is what we are entitled to. How dare you treat customers like this and not even email them to say what is happening? I… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“AVOID THIS COMPANY”

Written on: 02/06/2020 by JamyaKeith (1 review written)

DO NOT USE THIS COMPANY, THEY TAKEN PEOPLES MONEY THROUGH THE COVID CRISIS AND NOT OFFERED REFUNDS EVEN THOUGH CUSTOMERS HAVE NO WAY OF GETTING TO THE VILLAS AS COUNTRYS ARE IN LOCKDOWN, NO RESPONSE TO CALLS OR EMAILS, DISGUSTING WAY TO TREAT CUSTOMERS PLEASE READ REVIEWS FROM OTHER REVIEW SITES BEFORE YOU EVEN THINK ABOUT BOOKING WITH THIS COMPANY, DISGUSTING… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“DO NOT BOOK WITH THEM”

Written on: 29/05/2020 by Daveydoodles123 (1 review written)

Booked a Villa only holiday with Villa Plus at a cost of £1500. Did not receive any contact from them about how to access our Villa. Due to the Covid 19 outbreak we assumed they hadn't contacted us with access information as they were going to issue a refund. How wrong was I? Received an email from Villa Plus today to say we are not getting a refund, so we have effectively paid £1500 for nothing! My wife who has worked so hard over the last 3 months as a nurse in the NHS was distraught, not… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Astonishing Lack of Communication”

Written on: 23/05/2020 by TmHps (1 review written)

The current situation is obviously unprecidented, and for that reason I think most customers of Villa Plus are prepared to cut them some slack. However, the absolute lack of communication and moving of the goalposts is absolutely astonishing. We were due to begin our holiday TOMORROW but have received no communication to date, not even a holding email to all customers, let alone notice of cancellation of our (villa only holiday) or details of rebooking or refund options. Meanwhile, another… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Beware of booking with Villa Plus”

Written on: 21/04/2020 by Atkinsonqn425 (1 review written)

I advise anyone thinking of booking with Villa Plus or thinking of paying their holiday in full to do so with caution. Many travel companies are offering customers the chance to defer bookings until 2021 however Villa Plus are being very inflexible. We have been advised by Villa Plus that the government has not placed any restrictions on our travel in July, however the government have issued an indefinite travel restriction, therefore covering all dates in the future? We are faced with the… Read Full Review

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Was this review helpful? 5 1
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