I have used Hotel Chocolate ( Www.hotelchocolat.co.uk) and they went beyond the normal call of service and resent another box of chocolates when they sent chocolates to credit card address instead of girl friends shipping address whilst I was away for overseas work.... No doubt in this case it was my mistake and most likely clicked ship to billing address, but THEY resent chocolates on there own initiative to girlfriend, which made her and my day (was prepared to give chocolates when I was home... I have no hesitation on ordering chocolates from them again, as they quality nod delight from girl friend was money well spent..

I have always rated Hotel Chocolat, but my recent experience with their customer service team exceeded all expectations I had. I ordered some Christmas items from their website, which arrived within the allocated time - however - 3 of the boxes of chocolates were unfortunately damaged. Several chocolates were squashed in each one. Picking up the phone (and not expecting to hear anything very pleasing) I decided to ring them. I was met with absolute professionalism by the man on the end of the phone who couldn't apologise enough for the situation. He asked me which products were damaged and I told him, not only did say they would replace them straightaway, but he asked if I needed the items quickly. I explained I did as I have relatives visiting from the USA at the weekend and I won't see them before Christmas. His response? I'll get them sent out straightaway for you with fast delivery. Bearing in mind I made this phone call at 5.30pm last night, I have just received the replacements by courier less than 24 hours later. Outstanding.