Purchased this machine about 3 years ago and it was ok - nothing amazing but functioning. Bought in a hurry as previous one broke down. Very noisy spin and extremely long cycle. Put load on as I was going to bed...as I often do.... and got a really bad burning smell, Switched machine off mid cycle as a precautionary measure. Switched it on again in morning where it completed the cycle. Put another load on and midway through it cut out. Examined all external electrics and all normal, but it would come to life momentarily as the door was shut. Removed top and found an electric component completely burned out. I think I may have had a lucky escape the previous night. Called Hotpoint Customer services who was totally unperturbed by this and as it was over 1 year old felt that their responsibility was totally diminished and it was my problem. They would, however send out a service repair person at a cost of £110. This was reduced to £79 when I reminded them of the Beko death incident and the national press. Still awaiting a resolve on this and their 'call-back within 4 working hours'! Most worrying and disappointed by their lack of responsibility.