Alliance & Leicester Current Account Reviews

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Latest Reviews

★☆☆☆☆

“I have had my current account for 18 years,...”

Written on: 31/10/2010

I have had my current account for 18 years, (originally Girobank). Since Santandar have taken over, the service has really gone downhill. We changed an additional account into a joint account and my husband still doesn't have a card for that account (despite us asking several times). In branch the staff look about 12 years old on a Saturday which doesn't give you much confidence. I am seriously looking at switching, but am worried it might be 'better the devil you know'… Read Full Review

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★☆☆☆☆

“ Been with A&L for nearly ten years and was generally...”

Written on: 20/10/2010 by Moribund (1 review written)

Been with A&L for nearly ten years and was generally a happy bunny to the extent that my wife joined me in a Joint Account, we got our mortgage through A&L along with Savings Accounts and were very pleased with the 'perks', the interest rates and the general fussless, hassle-free laid-back style of the bank.
However, post 1998 and Santander takeover, it has been nothing short of a disaster in terms of incompetence, fantastically bad customer service and ineptitude culminating in our decision… Read Full Review

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★☆☆☆☆

“since take over, total rubbish system, my saving...”

Written on: 14/08/2010 by paul9999 (1 review written)

since take over, total rubbish system, my saving accounts seemed to have gone, money transfers take 2 weeks, and interest is being paid by CHEQUE! I thought cheques were on the way OUT, but no they are starting to pay interest by cheque now! Didn't like the service, system or attitude!… Read Full Review

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★☆☆☆☆

“I have been with A&L for about five years (after...”

Written on: 07/08/2010

I have been with A&L for about five years (after leaving sandtander) and upto Sandtander taking control they were great. However, the back has gone down hill fast since, for instance last month I paid a significant amount of money into my account and they charged me a £5 underfunding fee claiming I only deposited £500, the did resolve the problem, but it took about twenty minutes or so on the phone! Please steer clear of this particular bank… Read Full Review

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★☆☆☆☆

“The switching service ia appalling. they find various...”

Written on: 25/07/2010

The switching service ia appalling. they find various reasons not to pay and on top of it challenge you to close the account if not satisfied. never seen a worser team before… Read Full Review

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Guest's Comment

Written on: 19/07/2011

couldn't agree more - Absolute rubbish since santander took over. What's more - if you take up the challenge and close your account, they dream up all sorts of charges and excuses. I had to get really aggressive in branch with the manager before anything was sorted out.

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★☆☆☆☆

“I moved from RSB to A&L for 100 pounds cash back....”

Written on: 22/07/2010 by saurabh4444 (2 reviews written)

I moved from RSB to A&L for 100 pounds cash back. Switching service dint work for 2 occassion out of 12 direct debits and cost me 30 pounds penalty in one occasion. The main reason i wont recommend to any one because of its customer service. It take atlleat 15-20 minutes of wait to speak to a representative. The other very important reason is that, the money out transaction completion takes 1-2 day longer than what RBS use to take. It is rubbish. Please done move. Only one plus point, you earn… Read Full Review

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★☆☆☆☆

“Please never think of changing to this bank. I did -...”

Written on: 10/06/2010

Please never think of changing to this bank. I did - in May of last year to take advantage of the £100 welcome package. Biggest mistake ever. The switching service is a joke - direct debits disappear into the ether, causing you to incur credit card charges. When questioned, it's not their fault and 'you must have the sort code wrong'. Send letters of complaint that are ignored. Customer service is pretty atrocious. Am about to close my account, but judging by others' experiences on that, I am… Read Full Review

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Jonathan Kelly's Comment

Written on: 16/06/2010

I found this review helpful because...It happened to me as well the switching service only switched one of my direct debits the others were all discontinued by my old bank.

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★☆☆☆☆

“We had been with Giro which became Alliance for 40...”

Written on: 29/05/2010

We had been with Giro which became Alliance for 40 years. Since Santander took over the service has gone from bad to almost non- existent. We have stopped getting statements and lost internet banking telephones -calls have not resolved this. Following some letters their attempts to rectify this have not worked. I still do not know my balance from Month to month. Come back Girobank. We also have a Halifax account. Works wonderfully… Read Full Review

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★★★☆☆

“The service received when opening this alliance...”

Written on: 25/02/2010 by mypaul (1 review written)

The service received when opening this alliance account was quick and efficient however since then the telephone service has been slow and highly irritating at times as you have to explain everything at least 3 times before you get anywhere and this is after you have been on hold for what seems like an age. Having said that most issues can beresolved on line yourself which makes it efficient for those of us who have limited time and prefer to manage things ourselves. I received the £100 payment… Read Full Review

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★☆☆☆☆

“Been waiting over 3 weeks now for a replacement Visa...”

Written on: 24/02/2010 by F71728 (1 review written)

Been waiting over 3 weeks now for a replacement Visa debit card for my current account (ordered on the 5th Feb). Found out on the 21st that my neighbour had received it on the 20th because my address is wrong, shame the staff in the branches couldn't have picked this up from looking at my driving licence each time I was withdrawing cash in-between times.

Was advised to cancel the replacement card on the 20th by customer services and that they could arrange special delivery to a branch for me… Read Full Review

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F71728's Response to F71728's Review

Written on: 26/02/2010

...and since then, they said they could send my card by special delivery, but I told them not to, they did anyway - also received a letter from them saying 'welcome to your new home'....I've been here 4 years. Went into the branch toady, they're CONSTANTLY changing their policies, probably because of Santander. Staff looked really, really chocked off.

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★☆☆☆☆

“Terrible, appalling and extremely impersonal "customer...”

Written on: 31/01/2010

Terrible, appalling and extremely impersonal "customer service".
If you request anything which is even slightly out of the ordinary and not available as an automated service expect to spend fruitless hours on the phone listening to rubbish music and then eventually to have to explain your problem over and over again to someone who couldn't care less.
Then expect to send several letters that go completely unanswered and apparently unrecorded, because when you phone no-one there has any record of… Read Full Review

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★☆☆☆☆

“I'm sorry Alliance and Leicester have the worst...”

Written on: 25/01/2010

I'm sorry Alliance and Leicester have the worst service I have come across.

It took 4 months to transfer my ISA to them, despite multiple chasings. Which therefore made a mockery of their increased (temporary rate, note it went down to 0.88% after 1 year)
You cannot close your account in branch
You cannot close it online

So you have to phone. Transferred from department to department to fax machine until you finally get the "unhelpful dept".

Ask you every question under the known sun. I… Read Full Review

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★☆☆☆☆

“NEVER think of changing to this bank - NEVER!!!! I...”

Written on: 24/12/2009

NEVER think of changing to this bank - NEVER!!!! I decided to join Aliiance & Leicster after HBOS decided on their new current account charges - biggest mistake of my life!!

After 3 months and 4 complaints later I am £50 better off thanks to their gratia payments fo their errors but frankly I just want a bank I can trust!!

Summary - all my starting stuff sent to my neighbour, they say I input the wrong address, I say impossibile as with it being a new build block I checked and double checked… Read Full Review

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★★★★☆

“Alliance & Leicester Current Account have nice...”

Written on: 23/04/2009 by suliwoo (1 review written)

Alliance & Leicester Current Account have nice friendly people on the phone, when I have managed to get through. £100 reward money paid promptly with no hassle, which I was expecting! Fast service opening account - with all documents, cards etc. coming through the post very quickly. Generally I am happy with the experience of using the switching service. I think there is an element of keeping on top of your debits, standing orders and transfers yourself and not simply leaving it to the… Read Full Review

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☆☆☆☆☆

“Having warned Alliance & Leicester that I could have...”

Written on: 23/03/2009 by aberoy (1 review written)

Having warned Alliance & Leicester that I could have problems with an incoming transfer to cover my credit card bill, (from an Icelandic bank when they were having problems), the resulting farce cost me over £200. (My transfer, in fact, only arrived 2 hours late).
Their systems seem to be set up to avoid any attempt at customer service; they simply keep directing you to the banking ombudsman who does not have a remit to address customer service. What could, in my case, have been sorted out in… Read Full Review

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★★☆☆☆

“There's usually a table-topping deposit account but it...”

Written on: 29/10/2008 by veganline (1 review written)

There's usually a table-topping deposit account but it changes each year or two from Premier to Premier Direct to eSaver to whatever it will be next year. They didn't let me transfer from one to another until I had a socking great amount of money in the account by fluke one month; usually the computer just says no.
There doesn't seem to be a review section for Alliance and Leicester Commercial Bank, which simply doesn't work so maybe that's why.
If you use a personal account for business and they… Read Full Review

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★☆☆☆☆

“I would sooner stash my cash under my bed than let...”

Written on: 21/10/2008 by sesterti (1 review written)

I would sooner stash my cash under my bed than let Alliance and Leicester anywhere near it (maybe a wise policy in these bank run times anyway).
For one, they seem to have endless penalties and fees.
It is clear their policy is to manipulate timings to keep you in a state of perpetual extortionate debt. They won't actually take the money out when you've put in plenty to cover the overdraft and the fines; they'll wait a few weeks and hope you've forgotten about it and been busy drawing away at the… Read Full Review

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★☆☆☆☆

“All the league tables recommend the Premier Direct...”

Written on: 09/07/2008 by sunshine jay (1 review written)

All the league tables recommend the Premier Direct account at Alliance & Leicester. This is very misleading, the charges are excessive and the customer service is appalling. I recently transferred my mortgage from one provider to another and had a little hiccup during the process, I requested an increase in the overdraft facility to cover the hiccup and was not allowed. The net result I went over the agreed overdraft facility and have incurred charges of £350 pounds in the last two months… Read Full Review

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★★★☆☆

“It seems to take days for anything to come off my...”

Written on: 24/06/2008 by east17 (1 review written)

It seems to take days for anything to come off my account when using your visa debit card - my Halifax account it comes off instantly so you know your balance. There customer services is poor - although I did get a call from someone quite senior after a serious complaint. Bad customer services - huge waiting times in queues, to then be cut off or get no help - account balances not updated very fast - all from one of the longest running banks?!… Read Full Review

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☆☆☆☆☆

“I would never touch any Alliance and Leicester product...”

Written on: 17/03/2008 by drb56 (3 reviews written)

I would never touch any Alliance and Leicester product again. My son paid £100 in bank charges for a 50 pence overdraft, when he lost his job… Read Full Review

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