Fridge/Freezer broke down in May,have been waiting for parts since then,had to purchase a larder fridge in meantime to keep milk etc fresh,now August,part still not available,will now have to buy a new Fridge/Freezer ,this was not a cheap purchase and I expected it to last more than 6years,and it had the Hotpoint brand,but my next purchase will not be Hotpoint rest assured on that.

Do not buy this Fridge freezer, the electronic card has broken down, this is an inherint fault that hotpoint will not admit. They cannot get the part in, we have been without a fridge freezer for over 2 months now....customer service from hotpoint and comet has been disgraceful.

Had this freezer 3 years, had new control panel after 11 months .Just gone wrong again.We have it insured but they cant come out for 6 days.
I loved the design a shame the performance isnt as good. The instuction book is hard to follow, spent hours checking I had correctly done everything right before calling out engineers.

After one year, this fridge broke down on us, and has done so every 6 months there on. Thankfully we have insurance on the product. After many years of Hotpoint coming out to repair the same problem over and over again, which was over freezing or completely breaking down because it over froze, even on the lowest setting, we have now been offered a replacement of our choice. We will not be choosing Hotpoint again that is for sure!