Download speed slow. Nothing more to add other than download to slow

The broadband is too slow. I have awarded stars for the excellent staff who are vert patient (I am a bit of a technophobe).

Good service re installation of lights and connection to services but you don't show a balance of account when you send the bill for the Cash Card. Also answering phone calls to you takes far too long as do replies to e mails. When i do get through the service is very good.

When I first joined UWHC it seemed very helpful . Now I get the feeling somehow that it has got rather expanded and rather hard to communicate . Meter readings are a particular issue at moment . I have been in touch about it . Despite putting meter readings in early on the day they are not always showing up on the final bill . Getting estimated readings instead ? As with my gas bill this month although the electric ones appear to be correct . I am waiting for my paper version to arrive . I use virtually no gas in the summer months . Heating and hot water are turned off . With online shopping it should be made clearer that you have to click on the shop / company on the site in order to get the cash back . I ordered through dreams website and did not get any cash back . Also not keen on your new website at all .

Overall I am very happy with UW. Any queries are dealt with quickly and efficiently. However still not entirely happy with website when it comes to broadband (emails) still quite slow at times. It seems to take quite a while to download in the first instance. Maybe I should just be a little more patient !

Until recently I would praise Utility Warehouse, I managed to 'phone customer service to explain that my modem was erratic in opperation after some time I was told a new one would be sent but no mention of payment for this, I received the new one and set it up, it was recognised by the computer, but I could not get the internet, a password and username was required which I did not know, I tried several times to contact U.W. the last time I was 20 minutes listening to music, which no doubt I will be chargerd for,the modem I am using is the old one but could fail at any time, I still need the Password and username but am not going on the 'phone fo another 20 minutes just to listen to music, I think it unfair to have to pay for a new modem, and 'phone calls for music. I cannot get Broadband without a Modem and my sons tell me they don't pay for theirs, be fair.

The service is generally ok with download speed around 10 meg but every so often it drops to around 3 meg for no apparent reason which obviously slows everything down for a while.

I've recently been struggling with broadband speed and contacted yourselves for a solution, you then proceeded to change the channel to a lees busy one and I purchased a new router which you suggested and is now installed, albeit it is better I would of expected nearer the quoted 56 Mbps, I'm still only getting 25mbps download speed and only 8mbps upload speed, I'm regularly getting dropout on the web which is becoming more frustrating. The new router has improved but not to my expectations. The new router incorporates a modem which better, but still does not satisfy my needs.

I've had to add a more powerful router to get access to the Internet throughout the house.

Altho relatively happy with the broadband, at times it is sluggish and slow, and can cut out on rarer occasions. My daughter is frustrated by the slowness, and had considered transferring but has now decided to stay with her faster provider. As I have a full package with UW, I am happy to continue with the service, but would be delighted if it were to be improved.

Overall very happy with my switch to Utilities Warehouse but having switched also to a uwclub.net email I find it very slow to respond at most times. Consistent and doesn't time out but frustrating waiting for contacts to come up or emails to send (I'm on fibre so I assume it's the UW server)

I have been waiting for written conformation that my FIT application was successful and for my account to be updated so I can enter Meter readings for the FIT.

Living in rural Suffolk broadband tends to be somewhat slower but UW offer a reasonably good and reliable connection.

speed could be better - they have tried but failed to improve it.

Assisted by online rep though kept on the phone a very long time at great cost I imagine ...... Internet issues persisting .... Still not been contacted by fibre optic team :(

not a very satisfactory service as complete lack of after care service all I wanted is help and not be basically advised before proceeding to obtain an Ethernet cable As a major customer buying all my services from you I was disappointed in your response

Would prefer if I had better/ faster broadband. It is really easy to give metre readings. Would like to understand the Cash back element better.

Had hoped switching from unreliable expensive BT broadband to Utilities Warehouse broadband would result in improved contractual bandwidth and general reliability of connection. While the price has improved the reliability has not - I have to manually reset the broadband router several times a week (sometimes several times a day). Calls to the Support line have not produced any improvement in reliability. As a result of non-availability of broadband via wifi, my mobile phone automatically rerouted internet access via my 3G connection and so my mobile bill has unexoectedly increased. I'm putting up with it for now as I'm planning to move home soon and will shop around for alternate broadband supplier's bundled deals for the new home. A recent call to Customer Services after receiving a message about actually exceeding my broadband limits resulted in cancellation of excess usage fees and being moved onto a cheaper tariff for improved usage limits, of which I was previously unaware through lack of information from Utilities Warehouse. The Customer Services person was very helpful though.