written by cpChaney446 on 02/05/2017
I had to replace the food processor attachment as it stopped working after 3 yrs , now the replacement higher volume can't cope and grinds to a halt when food in , it works empty! Once I had to take the whole machine to a service as the K beater wouldn't detach.I have not got round to using all the graters ,I think its going to the dump at less than 6 years old.
written by on 16/11/2010
My mum had previously used a Magimix food processor for 40 years, which was bomb proof (the modern Magimix is terrible she said, with a cheap plastic bowl that is not robust). She uses it almost every day to make bread, cakes etc, so can be regarded as a fairly heavy duty user. Compared to her old Magimix, she says the on/off button is flimsy plastic that will not hold up to much wear; I also notice the see-through plastic lid that covers the bowl is made of a plastic that will snap easily. In addition, she says that to change attachments, she has to use a spanner (included with product). This is a real hassle for her and was not necessary on the old Magimix. It appears most modern products are not up to the durability of old ones, so it may be that she would not be happy with anything other than an commerical brands like the RoboCoupe (the starting price of these is close to £500 and up).. Her actual words were ' cheap, nasty, cr@p'. I notice the new Kenwood copies the design of an American brand (can't remember the name, but retails around £350). On the basis that this American brand gets the best reviews and Kenwood is copying them, perhaps that says everything.
written by ddunkling on 15/09/2008
It is a real shame I think, the Kenwood Chef KM001 is actually a good machine - but the Kenwood Customer Service is just so poor. I struggle to get my calls returned and when I speak to them I have dealt with some unhelpful and also some rude staff. This is enough to make me not buy Kenwood again.
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