Flower Angels Reviews - www.flowerangels.com

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★★★★☆
4.3 / 5
83% of users recommend this
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Latest Reviews

★☆☆☆☆

“very late delivery”

Written on: 07/02/2014

Flowers ordered 2 days before dilvery required. Still no delivery 3 days after required delivery date. Totally dissatified with their service… Read Full Review

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★★★★★

“Fabulous service every time”

Written on: 16/02/2013 by helenhfj (1 review written)

I've been using Flower Angels for a few years now and have had nothing but exemplary service from them. The courier always gives my elderly aunt plenty of time to get to the door and the flowers are always arranged beautifully and arrive in perfect condition. If you have a special request, you can phone up and actually speak to a real person ... something of a novelty these days ... and they will put together a bouquet based on your individual requirements. For the first time, there was a… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 28/10/2011

I ordered a basket of flowers online for my Nan who was celebrating her 80th Birthday and the process was very straightforward. There was a problem in transit (Royal Mail delivered) to which the flowers were badly damaged. I intended to raise a complaint with Royal Mail but in the meantime called Flower Angels simply to advise them of the problem as I thought they should know. The representative I spoke to was friendly, helpful and extremely professional. She took the complaint very… Read Full Review

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★★★★★

“Flower Angels really deliver!”

Written on: 17/09/2011 by Trishie (2 reviews written)

If the better known Companies have let you down on delivery, quality and value, try Flower Angels. I did and my sister was thrilled with the beautiful, plentiful, fresh display that arrived carefully boxed and on time. Sometimes, it's those who are doing their best to compete with the likes of Interflora who go the extra mile to gain customer satisfaction; this is essential for an on-line business service and commendable when the customer is a distance buyer. Well done Flower Angels and… Read Full Review

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★★☆☆☆

“What customer service?”

Written on: 18/08/2011

As a result of all the positive reviews on this site, I ordered a bouquet of flowers for my mother's birthday. I live in Australia and she lives in the UK, so I quite regularly send flowers, although this is a first with 'Flower Angels'. The internet sales process went without a hitch and the flowers were delivered on time, so no complaints there. However, I asked my mum to send me a picture of the flowers she received and they were sparsely similar to the bouquet I had picked online. Most of… Read Full Review

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★★★★★

“I used flower angels to send my grandma a £50 bunch of...”

Written on: 12/02/2011

I used flower angels to send my grandma a £50 bunch of flowers for her birthday. The website was very simple and easy to use and i liked the option to have them choose what arrangement "trust the angels" which I did and just specified exotic and colourful mix. my grandma is very very pleased with what she has received - a mixture of reds, oranges and pinks and some unusual flowers in the mix. Enough to fill two large vases apparently!They arrived on time, the card was of a good quality, they… Read Full Review

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★★★★★

“ordered glen for a thank-you bouquet for a scottish...”

Written on: 06/12/2010

ordered glen for a thank-you bouquet for a scottish colleague.
When they arrived at the office we were all very happy with the quality ,colours and smell of the glen arrangement.
Website was easy to use and ordering was straight forward. Did get a delivery text which I got an hour or so after the flowers arrived at the office.. but thats quite reasonable.
Only gave 4 stars for customer service as didn't need to call them - so couldn't report on that - but at least the telephone number is… Read Full Review

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★★★★★

“Very happy with both the flowers and the service I...”

Written on: 24/10/2010

Very happy with both the flowers and the service I received at flower angels. Very efficient ordering and even got a text message when the flowers had been delivered which i think was a nice touch.

Not seen the flowers myself yet but the recipient has told me they were very very nice. Overall a great experience highly recommended
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★★★★★

“Took 5mins to order, simple site and reasonably...”

Written on: 09/09/2010

Took 5mins to order, simple site and reasonably straight forward. My brother and sister in law loved the arrangement. Not knowing entirely what I should order - I did take a bit of a gamble with the "trust the angels" product and put a note in the delivery box explaining it was for a baby boy. I thought it was a nice feature as I am bit hopeless at making my mind up. Would of been nice to see more examples of the type of flowers included.

Delivery arrived on time and got a text to my phone. My… Read Full Review

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★☆☆☆☆

“Dreadful flowers died in two days, complaint ignored...”

Written on: 11/08/2010

Dreadful flowers died in two days, complaint ignored .... Disgusted… Read Full Review

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Flowerangels's Comment

Written on: 06/10/2010

We do take all feedback seriously at flowerangels, and as specified in our emails to you - we are sorry it took longer than 24 hours for your complaint to be addressed.
<br/>
<br/>I would like to add, that following your feedback email complaints are now dealt with within 24Hrs even at weekends & bank holidays.
<br/>
<br/>I understand that around the time of this review - our customer services did contact you via email and phone and a replacement bouquet was sent out.

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Lego's Comment

Written on: 19/08/2011

I unfortunately seem to have missed this review before ordering through this company. Wish I had seen it first. I find Flowerangel's response below quite amusing...they respond to customer complaints within 24 hours now do they?? Just about a year to the day since this review was posted so plenty of time to improve on customer service issues that have clearly been a problem in the past. So you'd think. Well it has been several days since I sent my email and not so much as a courtesy response to let me know they are looking in to my complaint.

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★★★★★

“Ordered a summer bouquet for a world cup party my...”

Written on: 14/06/2010

Ordered a summer bouquet for a world cup party my friend was having. I ordered them for myself and took them with me. They were far better than I thought they would be. The box they arrived in was really nice. I asked for a blank card which they sent for free with the orders so I could hand write something. Very quick to respond to my emails and went I took them round - my friend was over the moon with them, they smelt amazing and really did look fantastic on her table!! Thank you flowerangels… Read Full Review

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★☆☆☆☆

“Although the quality of 'Flower Angels' flowers is...”

Written on: 27/05/2010 by bizzle79 (2 reviews written)

Although the quality of 'Flower Angels' flowers is high, what you order and what you get could be very different. I ordered a bouquet for my mum and then happened to also be visiting at the weekend so was able to see the flowers for myself. They were nothing like the bouquet that I had ordered from their website. Virtually all flowers had been 'substituted' which I understand is to ensure quality, but their website states that you will be contacted if substitutions are necessary, which I… Read Full Review

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★★★★★

“The website was easy to navigate despite some...”

Written on: 03/02/2010

The website was easy to navigate despite some amateurish typographical errors which almost put me off from buying. Several pictures of each product were available which made it easier to choose. My mum was very happy with the flowers. They arrived on time and in great condition. They lasted for well over a week! Great value for money. I will be using Flower Angels again. Thank you!… Read Full Review

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★★★★★

“Ordered bouquet of flowers for my niece who has just...”

Written on: 18/09/2009 by Soul Momma (1 review written)

Ordered bouquet of flowers for my niece who has just had a baby. She lives in a far flung area of Suffolk which is quite hard to find. Customer service at Flower Angels phoned me direct re the order a couple of times just to make sure the order and postcode were correct and also because there was a postal strike to apologise that there may be a small delay. Flowers arrived on time and my niece was extremely delighted. I'll definitely be using Flower Angels again. Website a bit busy - only… Read Full Review

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★★★★★

“My friend was delighted with the flowers that she...”

Written on: 20/08/2009

My friend was delighted with the flowers that she received. She said the arrangement was beautiful and that the smell simply divine. Packaging and card also very impressive... will be using Flower Angels again.

Website easy and straight forward no problems there… Read Full Review

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★★★★★

“Excellent service. I gave the wrong message for the...”

Written on: 12/08/2009

Excellent service. I gave the wrong message for the card so I dropped them an email to correct it and I received a very prompt response and the correct message was included.
Website very easy to use. Good prices. And the recipient of the flowers was very pleased with them and said they smell gorgoues! Highly recommend Flower Angels… Read Full Review

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★★★★★

“Very good company - used Flower Angels for the 1st...”

Written on: 02/07/2009

Very good company - used Flower Angels for the 1st time, recommended by a friend. Loved the flowers and the no hassle ordering. Great service !… Read Full Review

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★★★★★

“We were very pleased with the high quality of the...”

Written on: 11/06/2009 by rodhead (1 review written)

We were very pleased with the high quality of the service and the arrangement of flowers for my father's funeral. Would definitely recommend Flower Angels to anyone wanting a high quality in flowers and sympathetic, reliable service… Read Full Review

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★★★★★

“very good flowers and prompt delivery from flower...”

Written on: 04/06/2009

very good flowers and prompt delivery from flower angels. Easy website, ordering took a couple of minutes. Good choice and nice arrangements… Read Full Review

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★★★★★

“Nice website, easy to use. I have looked at a few...”

Written on: 02/04/2009

Nice website, easy to use. I have looked at a few online florists and i particularly like the way flower angels have pictures of the flowers that they have made themselves as well as the standard looking pictures so you can see the actual work they do… Read Full Review

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