I've used TMobile for years now, but not because I think they are amazing, I just think the competition are awful. Recently, on wanting to change contract and keep phone number, I was told I couldn't do this, even though I know I can. On asking to cancel contract, I was then given 1 million and 1 different offers. All in all, the experience was awful due to ill-educated (non-native English speakers) trying to answer my questions, unsuccessfully. Guys, with your online chat - stop outsourcing cheaply to other countries and get the job done right, here!

With a 5bar hspa receptions, disconnects up to 50 times a day, when I did a speedtest I got 7kbps (9 times slower than an old 56k modem). I've tried it with different modems, phones and pcs and it didn't work anywhere I've tried it in south Wales. It worked up till march but congestion has killed the network around here. I'm paying for this T-Mobile Web 'n' Walk for another year and had to pay BT to install a line for proper internet. Its over 1000 times slower than advertised in my experience!

I work from home and I was assured that this unit would be as fast as conventional broadband, but I beg to differ. I am experiencing unpredictability with connecting, sometimes I have to attempt connection several times, which is very frustrating, the speeds are slow so when reading pdf files it is very tedious and painful... I am trying to cancel my contract, not happy with it.. I was told by my provider that they hope to increase the speed from April, I have had my unit from October, no good to me then, why was I given so many promises when I signed up!!

My experience of T-Mobile's web and walk has been very disappointing. I live on the south east edge of Oxford which is shown on T-Mobiles coverage map as good as it gets. My post code was cleared as having good reception giving over 3gig download but the reality is between 30kb and 100kb with periods of not being able to connect at all. I have constantly complained and have run through diagnostics with technical assistance and the last resort offered to me is to post in the USB modem for testing which will mean being without a connection for two weeks. Although the company has offered to reimburse the two weeks charge they are not prepared to supply a new modem to enable me to see if my modem is indeed at fault without having to be without service for two weeks. The staff are courteous enough, however I would advise anyone thinking of entering a T-Mobile web and walk contract to thoroughly research the reception in their area first before committing to T-Mobile or, for that matter, any other company offering this service.

I've got to say I'm really impressed with the T-Mobile Web 'n' Walk modem. I'd had problems getting cable broadband installed because I lived on the third floor of a building, and had no BT landline, so this was the perfect solution to me.

It plugs straight in to your USB port, installs the software and devices instantly, and you're ready to go online straight away - I've never seen a simpler way of getting broadband. I've had absolutely no problems with it at all, and have to say I'm really pleased that I've bought this.

The only thing I would say is that if you download a lot of stuff or want a really fast connection this may not be for you, but for the everyday net user it should be perfect.