I was hesitant to send my iPhone to this company, so took copious amounts of photos & video footage with a covering letter stating that l had done so as proof of my phones condition. I sent it in the original box with unused charger & side key, only to receive an email stating that my phone had numerous scratches & offered less than half the quoted price. I immediately asked for my phones return only to be told that they cannot return it with the original box or other items which were included. The company keep quoting that l agreed to their terms & conditions stating that they dispose of anything other than the phone therefore the original box, charger & key have been disposed of upon receipt. Having taken legal advice l now understand that Consumer Contract regulations would deem these unfair & l can challenge them in the small claims court which l am planning to do. They also offered less than half the online price quoted several scratches. I took copious amounts of photos & video footage which l plan to use in court. Also, why dispose of an original box when some phones are returned? It does not make sense at all, other than to devalue a phone even further!