Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.7 / 5
92.1% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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★★★☆☆

“The overall service was good and straight forward. The...”

Written on: 04/09/2017 by B_Bevis (1 review written)

The overall service was good and straight forward. The freepost bag made it easy for me to send off my device. However it was damaged during the delivery process and hence the price dropped by two thirds. I would have liked photographic evidence of any damage… Read Full Review

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★★★☆☆

“My 3rd phone sell to mazuma”

Written on: 25/08/2017 by Vittriano (1 review written)

Have sold 2 phone before to mazuma without a single problem? However this time it was different because although i had kept my phone safe for the entire 2 yr contaract apart from a crack on the back where it slipped from my grasp 1 frosty morning i was looking forward to the £105 promised by them for my almost pristine phone. But No ! Although i had kept it a safe as a newborn baby it was apparently damaged by something that can only be seen under a special light while reciting the Lord's… Read Full Review

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★★★☆☆

“Slightly disappointed”

Written on: 17/07/2017 by whitecr (1 review written)

Transaction was seamless from start to finish however, your description of what you consider 'faulty' should be clearer from your website. The two 'faults' with mine, which reduced the payout from £50 to £10 felt slightly dubious. You say 'if you'd sell it to a friend, it's likely considered in working order'; I believe this to be misleading. I think discolour around the screen and a raised touchscreen (I'm not even sure what this is/means?!) is clearly wear and tear considering the age of… Read Full Review

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★★★☆☆

“Samsung phone s4 mini”

Written on: 23/06/2017 by jpLarson243 (1 review written)

Ive used this company before and been very pleased . Its a Great service and process but was dissapointed that my fee on this occasion was reduced from £20 to £3 even though yhe phone was in good worki g order i didnt umderstand the reason given for the reduction in feel… Read Full Review

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★★★☆☆

“Problem accepting lower price.”

Written on: 10/05/2017

Overall I would say that the service is very good. The only problem I encountered was when I tried to accept a lower price for a phone I submitted. When I clicked on the second acceptance box, nothing appeared to happen. Even closing the page and reopening it did not clear the problem. I left it and then received a conformation message to day saying that the sale had been processed!… Read Full Review

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★★★☆☆

“Taken to long”

Written on: 05/05/2017 by Nelson310 (1 review written)

I have used this service in the past with mobile phones and usually been a quick sale but this time I sent in water damaged iPads and experienced delays, I posted items on the 20th April and they received on 24th and it has taken up to the 5th may to have an email saying payment payed, I also rang a few times to see what was happening and all they could say is they are processing your items… Read Full Review

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★★★☆☆

“Use with Caution”

Written on: 27/04/2017 by Camilal464 (1 review written)

I used these as I had heard good things but after they found "screen burn", which i have never seen on my phone which i used regularly they reduced the amount paid by nearly two thirds. Take what Mazuma say with a pinch of salt. That being said the package they send out for you to send the phone to them was very quick to arrive, they checked the phone quickly and they paid out quickly. I would not use them again as I prefer company's being up front about what they will pay out… Read Full Review

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★★★☆☆

“Will not be using this service again. I was not happy...”

Written on: 29/03/2017 by BongoBill (1 review written)

Will not be using this service again. I was not happy with their actions… Read Full Review

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★★★☆☆

“Mazuma great”

Written on: 23/03/2017 by Kristinat313 (1 review written)

Mazuma was great, only problem was Parcel Force collecting the mobiles, took days and repeated updating to say not collected… Read Full Review

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★★★☆☆

“quick fast service”

Written on: 24/02/2017 by Humphreyrz149 (1 review written)

I have recently sold a Galaxy S5 to this company they firstly offered me £60 .. But then sent back my device to say that there was a crack on the screen ....Without checking that there was a protective screen on it, When I received the device I took the screen off the device was perfect so I re-sold but the price had gone down to £55 of no fault of my own so that angered me greatly… Read Full Review

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★★★☆☆

“Lost £70”

Written on: 06/12/2016 by Gill184 (1 review written)

Lost £70 for only a tinny crack in screen in full working order destpite this prob will not use again only agreed as less hassle than going through rigmaroll of being in house to recieve the ohone back… Read Full Review

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★★★☆☆

“Hmmm I suppose”

Written on: 02/11/2016 by StephenDavidTurner (1 review written)

A fantastically prompt service which can't be faulted. It may be my fault...(not sure though), I was expecting £155 for a fully working iPhone 6 and was under the impression that a small amount of damage was a given. My screen was slightly damaged with no detriment to the functionality of the phone. Once the handset had arrived however, I had an email to say I'd only receive £70. A disappointingly huge drop for something so superficial which I'd believed to be ok. As I'm skint, and… Read Full Review

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★★★☆☆

“Felt ripped off”

Written on: 28/10/2016 by Salvador1981 (1 review written)

My iPhones and iPads were all working perfectly. They were also clear of all iCloud connections. They were all unlocked.. They were packed really well. And the price offered was fair. But I got a series of emails knocking price down. Saying not unlocked Saying damaged and faulty. Both untrue. Really disappointed… Read Full Review

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★★★☆☆

“Need improvement ”

Written on: 10/08/2016 by bsPike498 (1 review written)

Need to make it clear on what you class as a faulty phone. You need to improve this today… Read Full Review

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★★★☆☆

“Use With Caution”

Written on: 14/03/2016 by MariePeters (1 review written)

We sent our iPhone 5s into Maxuma having being offered £70 through the online process. The phone was in excellent condition; fulfilled their criteria for a working phone with no screen scratches etc. A couple of days later I received an email saying my phone had a camera fault and was worth £25. If I didn't respond within 7 days, they would keep my phone and only pay me £25. I asked for my phone to be returned immediately. The fault report was "camera doesn't load". I knew this was false… Read Full Review

By Mazumamobile

Written on: 14/03/2016

Thanks for your review and sorry to hear you are unhappy with our service.

We can confirm that your phone was classed as Faulty due to having a faulty camera. The camera would not load.

You informed us that the camera was working when you received the phone back. We requested that you send the phone back to us again.

We can confirm the camera was working when received the second time. Full payment was made.

We can only assume your phone had an intermittent fault.

We apologise for the inconvenience.

Mazuma Mobile

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★★★☆☆

“Never pay what they say online always offer less”

Written on: 17/01/2016 by Janet317 (1 review written)

Never pay what they say always offer a lot less when they have received goods… Read Full Review

By Mazumamobile

Written on: 18/01/2016

Thanks for your review and sorry to hear you are unhappy with our service.

Can you please let us know what your order number is?

Thanks

Mazuma Mobile

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★★★☆☆

“Price not expected given original estimate”

Written on: 07/05/2015 by opVaughan194 (1 review written)

Price not expected given original estimate… Read Full Review

By Mazumamobile

Written on: 08/05/2015

Thanks for your review.

If after testing your phone we find it does not meet our conditions or is a different model to the one registered, we will correct the value and email a revised offer. Customers have the option to have the phone returned free of charge.

Please let us know what your order number is and we'll be able to look into why your sale had to be corrected.

We hope this helps.

Mazuma Mobile

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★★★☆☆

“Disappointed”

Written on: 27/04/2015 by 373Hurley (1 review written)

The service was efficient. But I was disappointed in that I enclosed an additional, new, unused Blackberry Q10 battery and asked that the agreed price be increased a little to reflect this. I am sure this will be of financial use to Mazuma. No mention was made of this in Mazuma's emails, and nothing extra was paid… Read Full Review

By Mazumamobile

Written on: 27/04/2015

Thanks for your review.

Our website does explain that we do not pay anything extra for additional accessories. We're sorry if this was not clear.

Thanks

Mazuma Mobile

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★★★☆☆

“Should stick to what they agreed”

Written on: 24/02/2015 by mandy1973 (1 review written)

Price agreed was not the price they paid and I am still waiting for money to be transferred, this was suppose to take up to 2 hrs. ...8th rs later still waiting. They were quick to get in touch when they received my phone but as I said payment still waiting … Read Full Review

By Mazumamobile

Written on: 24/02/2015

Thanks for your review.

Unfortunately, there was an outage yesterday afternoon with all UK banks which caused a delay with some of our bank transfers.

We are resolving issue now and will ensure all effected customers receive the funds we transferred yesterday this morning.

Sorry for the inconvenience caused.

Mazuma Mobile

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★★★☆☆

“Good service but, prepaid package needs to cover over...”

Written on: 05/02/2015 by Harris-Altxb483 (1 review written)

Hi With regard to my order below, because the value was over £50, I posted my mobile to you using Royal Mail 'special next day delivery' which cost £7.15. Your service is excellent but, the one downside for me and, I suspect, for many other customers, is that Mazuma pay for postage which covers mobiles up to £50 but, most mobiles are worth more than that so, to ensure that the mobiles we send you are fully covered in case of loss, we have to pay an additional £7.15 to send it to Mazuma… Read Full Review

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