Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.7 / 5
92% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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★★☆☆☆

“offered £120 send in and given £30”

Written on: 04/11/2017 by Raymond257 (1 review written)

Phone was as good as new and they said it was bent! I Think this is a well used tatic by them as seen many other reviews like this!… Read Full Review

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★★☆☆☆

“Very poor”

Written on: 19/10/2017 by Bowm999 (1 review written)

Was Offered £130 for my Nexus 6p,when received told me it was not in excellent condition when it was. Then offered £40. That phone was mint, next time will go elsewhere… Read Full Review

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★★☆☆☆

“Not really satisfied ”

Written on: 14/10/2017 by Anderson1993 (1 review written)

So there was a tiny crack on the bottom left of the iPhone I sent in and spoke to a salesperson on the other end of the phone. They knocked the original price down a considerably amount. They say because of the crack it was on the touch screen when it clearly wasn’t. I got the phone back and went to a walk-in sales shop on the high street and even with the tiny crack on bottom they offered a lot more than Mazuma did. Certainly no where I will and won’t be taking my business in the… Read Full Review

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★★☆☆☆

“NOT recommended”

Written on: 13/10/2017 by Rosedj422 (1 review written)

Quoted price online but when posted my old 4S and 5C phones I received an email claiming they were faulty. Both were old phones but were in full working order so I was surprised the offer reduced from £49 to £5. They actually paid me nothing for the 4S claiming a blurry camera. Wish I'd read some of the previous reviews first and I would have gone to a shop where I could physically hand over the phone. I understand they need to examine the handsets to ensure they are in reasonable condition… Read Full Review

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★★☆☆☆

“Made up damage”

Written on: 23/08/2017 by Russssssssssssssssssssssss (1 review written)

Told one price on web site. Sent phone in. Made up damage on my phone when sent it in and offerd less than half the price previously offered. Not very good service. I would not use again, better to just sell old phones on ebay… Read Full Review

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★★☆☆☆

“Account access difficult”

Written on: 22/08/2017 by DanCHodges (1 review written)

So the price of my phone went down from 35 to 5 pounds. For such a reduction it gives a one line explanation in the email, something ambiguous about a raised screen. My main issue being that to review the assessment you had to login to an account for which you're never clearly told how to get the password. Of course no such issue accepting the much reduced price - this has a direct link from the email… Read Full Review

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★★☆☆☆

“Ok... could be better”

Written on: 02/08/2017 by 208Ogle (1 review written)

I was originally told a quote of £110 for my iPhone 6. I then received an email saying the screen was lifting so could only be £45. I am pretty sure there was no screen lifting, I saw no evidence of it prior to it being sent. Overall disappointing. I only didn't ask for the phone back as I could not be bothered with the hassle of paying the postage and organising it. Payment was quick though, which is positive… Read Full Review

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★★☆☆☆

“Put my imei number in of my old iPad, was told right...”

Written on: 17/05/2017

Put my imei number in of my old iPad, was told right away it was worth £80. I thought why not get it sold then.. it's had screen protector on from day I bought it, and not a mark on it. Few days after they had received it they told me the screen was nackered and I think they said it had come away from the iPad!! I knew this was a load of rubbish! They said it was now worth £30 and did I want to proceed with the payment! I did proceed with it as I just wanted rid of it as I no longer use it!… Read Full Review

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★★☆☆☆

“Don't be fooled”

Written on: 07/05/2017 by Keeganko494 (1 review written)

Don't be fooled by your first offer, once you send the phone in they offer you a lot less. This has happened to me 3 times now… Read Full Review

Shipstonfoxile's Comment

Written on: 08/05/2017

Never happened to me (used them 7 times) - are you sending in damaged/scratched phones?!

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Shipstonfoxile's Comment

Written on: 08/05/2017

Never happened to me (used them 7 times) - are you sending in damaged/scratched phones?!

Reply to this comment

Shipstonfoxile's Comment

Written on: 08/05/2017

Never happened to me (used them 7 times) - are you sending in damaged/scratched phones?!

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★★☆☆☆

“Could do better ”

Written on: 06/05/2017 by 362Kenney (1 review written)

pay the cheapest prices on the market.. Shop around… Read Full Review

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★★☆☆☆

“Promises you can't keep”

Written on: 25/04/2017

Having used Mazuma before, I decided to use them again to sell my old iPhone 6S, even though the price quoted was less than offered elsewhere. I chose the bank transfer as the payment method, as it was promised the payment would be made on the same day as my phone was received by Mazuma. My phone was received on Monday, before the deadline for same day transfers of 2pm (my tracking details said it was received just after 9am), and I am still awaiting the promised 'same day funds' more than 24… Read Full Review

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★★☆☆☆

“Sent in good condition but disappears and then turns...”

Written on: 21/04/2017 by Templeal1959 (1 review written)

Sent in good condition but disappears and then turns up after a week only to have a mysterious white screen which reduces vslue to 3 pounds.wot a lot of ballocks… Read Full Review

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★★☆☆☆

“Said phones were faulty and offered pence!”

Written on: 27/02/2017 by Sincerei244 (1 review written)

We sent three phones in total to Maxuma and they said the two that were ok were faulty. The one I said was faulty I got £22 for and exactly the same phone that still worked they decided was faulty and offered me £16 for. How does this make sense? Very disappointed as it has caused me so much hassle, I could have just traded in my old working phone for £80, and they offered me £16, definitely won't be using them again, or recommending them to anyone else… Read Full Review

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★★☆☆☆

“Terrible!!”

Written on: 19/02/2017 by Priscillas96 (1 review written)

I was originally offered £50 for my iPhone 5C that was in working condition. I watched the video to ensure my phone met the criteria for what Mazuma said a working phone was. However, within a few days I received an e-mail saying they could only offer me £10 due to my phone having a 'raised screen'. What is a raised screen? I was unaware of this problem myself and it had been my phone for a number of years! If the phone had a raised screen would that not be the manufacturers fault? This was… Read Full Review

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★★☆☆☆

“Rip off merchant”

Written on: 17/02/2017 by Finnvd480 (1 review written)

Phone was in good, working order. It had been battered and scratched but only cosmetic damage. Mazuma decided it was faulty and knocked £125 off the price! NOT IMPRESSED… Read Full Review

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★★☆☆☆

“Very disappointed and wouldn't use again”

Written on: 15/02/2017 by PeterHumphrey (1 review written)

Offered less than Envirofone but couldn't get Envirofones website to work so went with Mazuma. They offered £140 but once they got the phone which they said was due to a small white blemish at the top left of the screen they reduced it to £50. I agree that the blemish was there but didn't feel it warranted a 65% reduction on the quote as the iPhone 6 was working perfectly. I was warned that they have a habit of doing this on the higher priced phones by a friend. I was given the opportunity to… Read Full Review

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★★☆☆☆

“Was working but now it's not when it arrived with you.”

Written on: 29/10/2016 by kkSmith101 (1 review written)

I send a working iPhone 5 in the most flimsy plastic envelope you provided and if my magic I get a report back saying it's now faulty and my agreed money is reduced to a much lower level, it was working fine when it left me!!!. I also sent at the same time a iPad 3 which was broken/faulty. I stated it was 16gb when I knew it was a 32gb just to test this system. Do you know you didn't pick that one up and you didn't adjust the payment inline with a faulty 32gb price. No I'm not happy as if and… Read Full Review

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★★☆☆☆

“Very disappointed ”

Written on: 12/10/2016

I sent a working phone in the original box as advised. But on receipt at mazuma I was told it had a damaged screen. So that cost me 140 pounds. I think in future I would use a different method of selling my unwanted phone… Read Full Review

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★★☆☆☆

“Below average”

Written on: 30/09/2016 by Basicreece (1 review written)

Tried knocking money off for no reason. Still waiting for payment to clear. Wouldn't use again… Read Full Review

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★★☆☆☆

“you said £20 and I only got ten?”

Written on: 31/07/2016 by Masonbarker (1 review written)

Could be better and make sure you give the right money out!… Read Full Review

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