Mazuma Mobile Reviews - www.mazumamobile.com

★★★★★
4.7 / 5
92% of users recommend this
  • Value For Money

Description (provided by business)

Mazuma Mobile are the UK's most trusted online mobile phone recycler. Mazuma offer great prices, free postage AND pay faster than any other recycler! Voted 'Best Recycling Service' 2012 & 2013 by What Mobile and 'Best Recycling Service' 2013 by Mobile Choice. Mazuma was also voted TOP10 Sustainable Solutions in the world 2013 SUSTAINIA.
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Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com
Mazuma Mobile - www.mazumamobile.com

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★☆☆☆☆

“Reduced offer ”

Written on: 13/12/2017 by HeidyNoble (1 review written)

Samsung s6 edge. Perfect working order as already had it looked at in Game and CEX. Mazuma offered best money but decided there was screen burn and offered reduced amount. Would never use again and have recommended nobody else bothers… Read Full Review

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★☆☆☆☆

“disappointed”

Written on: 11/12/2017 by drptf (1 review written)

first experience with Mazuma impressed by higher quote for phone than competitor sent off what I believed to be iPhone in excellent condition under 2 years old to be told significant fault that significantly reduced value , no means of verifying their claim felt sharp practice and short changed . I will not use this service again and return to previous alternative provider… Read Full Review

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★☆☆☆☆

“ DO NOT USE”

Written on: 11/12/2017 by thomhayes (1 review written)

I had a contract upgrade recently, loved my iphone 6s 128gb, so got the same phone again despite my old one being fine (figured I may as well). Old phone looked brand new still, had covers on it all its life, no scratches, marks, nothing. Got a quote of £180 from Mazuma and just figured its easier than ebay so went for it. Just got an email saying: its "classed as Faulty - Defective LCD screen. White mark(s) in display. Mostly visible on white background." I'm telling you now, that phone was… Read Full Review

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★☆☆☆☆

“Lower payouts due to issues which don't occur in real use”

Written on: 07/12/2017 by Purcelljy306 (1 review written)

Mazuma Mobile offered £140 for my device in working condition but marked it as faulty (worth £40) upon receiving it for the following reason: "Defective LCD screen. imprint burns in display. Mostly visible on white background. New LCD screen required." I don't doubt that with some technical careful checking they are telling the truth. However I have *never* noticed this issue despite heavy daily usage of this device for over 2 years. Additionally I have kept the device in immaculate… Read Full Review

Thomhayes's Comment

Written on: 11/12/2017

Im with you 100%
They've just done the same to me. £180 down to £70 for nothing. That phone was immaculate. Mazuma Mobile are a sham company for sure. I've just reported them to trading standards.

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★☆☆☆☆

“do not use this company”

Written on: 04/12/2017 by ErikKeating248 (1 review written)

said they would give £175 then reduced to £75 now only £50… Read Full Review

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★☆☆☆☆

“My check still hasn’t arrived after almost 2 weeks.”

Written on: 03/12/2017 by CristopherAbbott (1 review written)

Still awaiting my check two weeks after sending my phone away. Quick business my anus… Read Full Review

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★☆☆☆☆

“I had a new screen put on my old phone recently and...”

Written on: 02/12/2017 by KendrickGreenwood290 (1 review written)

I had a new screen put on my old phone recently and they sent me an email saying it needs a new screen and that it’s faulty. Absolutely ridiculous… Read Full Review

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★☆☆☆☆

“Made up defects”

Written on: 30/11/2017 by MarquisDugan (1 review written)

Sent an absolutely immaculate Samsung Galaxy S8 Plus to them. Tried to chage the offer, citing made up defects. Rejected their offer and I'm now stressed about getting back my goods in the perfect condition they were sent in. Not worth the stress. Sell on the high street or ebay/gumtree instead… Read Full Review

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★☆☆☆☆

“Fictitious damage???”

Written on: 29/11/2017 by richardbates (1 review written)

I recently sent a Samsung S4 mini, Samsung Galaxy S6 and a Samsung Galaxy S7 edge to Mazuma with a combined value of £288. They were all in excellent condition and good working order. After receiving them, Mazuma emailed me that all three had defective LCD screens and offered me £95! Unable to prove that perhaps all three had been damaged in transit (unlikely considering how well I packaged them) I am extremely sceptical ad to what's exactly happened? How likely is it that all three… Read Full Review

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★☆☆☆☆

“Unhappy with service”

Written on: 27/11/2017 by nicola432 (1 review written)

I sent my I phone 6 plus to Mazuma, I was offered £165. Upon receiving the phone the offer was changed to £65 because they said they on/off button was broken. I had been using the phone until a few days before it was sent and the on/off button was working fine. The phone was very carefully packaged and I think it unlikely that it could have been damaged in the post. I wouldn't use Mazuma again and I wouldn't recommend, I think I would try to find somewhere to sell it where I could take it in… Read Full Review

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★☆☆☆☆

“put in drawer”

Written on: 27/11/2017 by AidynCrawford22 (1 review written)

better keeping phone greedy gits… Read Full Review

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★☆☆☆☆

“Apparent Broken Phone ”

Written on: 26/11/2017 by Yaeln121 (1 review written)

I sent what was in my opinion a fully working phone back (i tested it prior to turning it off ) I parcels as part of my job so I know how important it is to make sure that items do not get damaged. I put a piece of thin foam material over the screen then wrapped in bubble wrap, it was then put in the original box and that was wrapped in bubble wrap also for protection as it was only going into a supplied posting bag. I was then informed when Mazuma had received it and inspected it that it had… Read Full Review

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★☆☆☆☆

“Robbing b#@$&€ds”

Written on: 23/11/2017 by JordynBradley367 (1 review written)

I sent my phone in was offered £90 i accepted that offer but only got paid £20 Mazuma Mobile are robbing people i will never use or recommend them to anyone… Read Full Review

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★☆☆☆☆

“Was told phone was faulty when it wasn't ”

Written on: 16/11/2017 by Paris150 (1 review written)

Sent off my phone and was emailed that the phone was faulty and they were dropping the value of the phone. I had to go through with the sale still as I desperately needed the money but seriously unimpressed. Me and everyone I know close to me are really appalled and we won't be selling anything to mazuma ever again… Read Full Review

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★☆☆☆☆

“Incredibly disappointing result”

Written on: 15/11/2017 by Maritzay386 (1 review written)

I sold my iPhone 6 via Mazuma and I was incredibly disappointed with the end result. It was a 2.5 year old device which was well looked after and in ‘working condition’ as described on their website. Initially the service was fine, I received my parcel label and bag, sent it to them, only to then be told it was ‘faulty’ due to a green outline on the screen. Firstly, it worked, I’ve used it every day for work for the past few years, no problems, no issues other than the battery life… Read Full Review

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★☆☆☆☆

“Beware”

Written on: 13/11/2017 by Briang1968 (1 review written)

Sent off my iPad 2 for a price of £55. In absolutely fine working order . Wrapped up securely in bubble wrap. Been told today I'm only getting a tenner as the screen needs replacing . Like I say . It was perfect when I sent . Very disappointed. Will never use again and wouldn't recommend either… Read Full Review

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★☆☆☆☆

“Iphone”

Written on: 11/11/2017 by Hopeydopey (1 review written)

On 2nd November I returned email stating not to sell my phone as it was not at the offer price and now I have received email stating money has been sent to my account Why has this happened when I asked for the phone to be returned to me Not a very good service… Read Full Review

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★☆☆☆☆

“Deceptive”

Written on: 19/10/2017 by Fowler103 (1 review written)

Offered €0 for phone without an option to return item. Not satisfied that phone was in condition stated. Absolute daylight robbery. Never again… Read Full Review

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★☆☆☆☆

“Changed sale price when phone received.”

Written on: 18/10/2017 by Hatchkq209 (1 review written)

Mazuma quoted £120 for my iPhone six but then said they would only pay me £45 as they said there was a slight speck on screen. This wasn’t noticeable to me and I am fairly sure was not on the screen when I sent it. It wasn’t clear how much it would cost to return the phone to me so I accepted the reduced price but feel like I have been done and wouldn’t trust again… Read Full Review

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★☆☆☆☆

“misleading ”

Written on: 17/10/2017

I submitted 2 phones and was expecting £165 for an iPhone 6s and £35 for the other, an iPhone 5s. When they were received I was sent 2 emails stating that the price had been reduced as the LED screen had “white marks” and they were being treated as non working. This was untrue as the phones were both in good working order and I feel that I was duped by mazuma, the decrease in price not being proportionate and also being so widely varying from one phone to the other. They took £30 off the… Read Full Review

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