written by user2 on 07/06/2011
Brought this bike from Halford in Twichenham whilst on offer, and within a after buying the bike the gears messed up and it took a fortnight to get it mended just after buying it this was dissapointing because the bike was brand new and after that was not quite the same. Also after having a crash the staff were really unhelpful in that store telling me to get it fixed in Hounslow 5 miles away they didn't want to know. After that experience I would really doubt about buying a bike at Halfords although I have recieved good customer service in other branches. For the money it is quite good value I have had the bike with regular use for two years, the bike is Ok and goes through the gears quite nicely and is Ok on London roads. Although it is quite an uncomftable ride and the seat is hard. This bike is ideal if going a short distance fast I use it to cycle two miles a day and it does the job.For the serious cyclist this probably isn't your cup of tea
written by on 14/09/2010
Have regularly had to replace broken spokes (290mm).
Have now had to buy a new rear wheel. Only they are very difficult to get hold of so my value £300 pound bike no has a £150 rear wheel. Beware. probably why my first Gryphon got pinched. Halfords really should look into this problem. I also suffered from the mis-aligned rear tape problem which resulted in the inevitable puncture. Shame really as would be a great bike.
written by on 15/05/2010
Bought my Carrera Gryphon disk spec in Feb this year.I regularly use it on my 20 mile round trip commute Monday to Friday.Up until about late March everything was fine but then a rear spoke snapped.I took it into Halfords and was told they "may" fix it under warranty as i had bought a repair plan.I explained that it snapped as i was overtaking on a central london road and it wasn't due to bad riding etc etc.2 weeks later the bike is ready to be collected.The next day i start my commute again and on my return trip ANOTHER spoke snaps.Now i weigh 14 stone and i NEVER ride over pot holes especially on the gryphon as it has no suspension.They quoted me £75 for a new rear wheel.Unbelievable nerve.Apart from the spokes though i can't really complain.Problem is broken wheels mean i'm back on the tube so not much use really.I pick it up again tomorrow.It's been at Halfords for the best part of a month getting two spokes replaced.Not good enough.I would recommend the bike to a friend but only if he or she knows how toreplace spokes :-)
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Billparsons's Comment
Written on: 12/12/2019
suspect they just replaced the broken spoke without re-tensioning the wheel correctly as rebalancing a wheel correctly requires more advanced skills